What do you mean' home help'?

Yamato Transportation, founded in 1919, is the second oldest truck transportation company in Japan. In 1973, Japan was plunged into the chaos of the first oil crisis, and the goods entrusted by enterprises were very few, which was undoubtedly a big blow to Daiwa transportation, which relied entirely on transporting bulk goods. In this regard, at that time, the president of Daiwa Transportation, Kokura, put forward the business direction of "small clan", which was considered to be the key to improving income. In February, 1976, Yamato Transportation started the "home delivery" business. At that time, someone proposed to use the term Yamato-Parcel-Service (Yamato, Parcel-Service) for short, but failed to decide whether to use English or Japanese. At first, some people objected to the use of the term "home help", thinking that there were already terms of "home help" and "home delivery". But in the end, President Ogura decided to use the term "home help". He believes that it has been said before that "the term table tennis is more acceptable than table tennis", but it turns out that "table tennis" is more acceptable. As long as everyone is familiar with the term "home help", there should be no problem.

In p>1976, ZJS accepted 1.7 million pieces of goods, while in the same year, Japan Railway accepted 67.4 million pieces of parcels and the post office accepted 178.8 million pieces of small bags. By 1988, the number of ZJS had reached 348.77 million, exceeding the post office's 235 million. That year, in the convenience industry in home delivery, the market share of ZJS has reached 4%, and the "albatross" of Japan Express, which ranks first in Japan's transportation, only accounts for 28%. By 1995, the number of cases accepted by ZJS was as high as 57 million, with a turnover of 6 billion yen. The number of employees in ZJS has increased from 3 to 57,797, and the number of vehicles owned has increased from 2, to 25,. In Japan, there is no one who knows the urgency of Daiwa transportation, and it can be seen everywhere on the road.

Black Cat Logo

The symbol trademark of Yamato Transportation is a pattern of a black cat holding a kitten. In 1957, Daiwa Transportation accepted the transportation of American soldiers and sundries, and began to cooperate with Ale delaisse Transportation Company in the United States. This American company takes "Careful handling" as its slogan, symbolizing the significance of this slogan, which is marked by the pattern that the mother cat carefully transports her kitten. Yamato Transportation believes that the attitude of being careful, not hurting the kitten and holding the neck lightly in the pattern seems to be carefully handling the goods consigned by customers, which is in line with the company's purpose. So with the consent of Aled Company, the pattern was further designed and changed into the current black cat logo, which made the pattern more symbolic. Daiwa Transportation also translated CarefulHanding as "I do things, don't worry" and used it as a propaganda slogan. Therefore, people also call Yamato Transportation "Black Cat Brigade".

One phone call, delivered the next day

ZJS is similar to the current express service, but its service is wider. When transporting goods, pay attention to three "S", namely Speed, Safety and Service. Yamato among the three, the most priority is speed. Because of the speed, we can first meet the needs of the times and win in the fierce competition. In terms of speed, ZJS pays special attention to the speed of "delivery". The delivery of home help is basically twice a day, that is, twice a cycle, except at night. All goods within 15 hours are guaranteed to be delivered the next day. In 1989, a part of the three-time cycle was started, which can ensure that the goods within 18 hours can be delivered the next day. That is to say, the deadline for receiving goods can be extended to 3 pm, so that the delivery rate of the next day can reach 95%, showing Yamato's more thoughtful service.

There are more than 2, acceptance shops for ZJS (including nearly 2, branches of Daiwa itself), which are set up in important retail stores such as rice shops and grocery stores. After 1989, due to cooperation with large convenience stores such as 7-Eleven and Rosen, it has been adjusted to accept goods 24 hours a day. Daiwa pays 1 yuan's handling fee for each piece of goods accepted by these acceptance shops. If the customer personally delivers the goods to the acceptance store, the customer can deduct 1 yen from the freight payable.

The Black Cat Brigade has a delivery system to ensure delivery the next day. After the deadline for accepting goods, Daiwa Transport Sub-district sent minivans to all parts of the area to transport the goods to the business office called "goods collection center" and quickly transferred them to the place called "base" for sorting the goods sent to all parts of the country. Then, the sorted goods are packed into a unified container with a length of 11 cm and a height of 185 cm, taking the destination area and the type of goods as a unit, and about 7-8 goods can be put in a container. When moving from the base to the base, a 1-ton large car is used, which can carry 16 containers; When moving from the collection center to the base or from the base to the collection center (called parallel transportation), a 4-ton truck with 8 containers is often used. The 2-ton truck dedicated to collection and delivery can stack goods with a capacity of about one container. ZJS adopts small containers with uniform specifications and trucks with different tonnage, which greatly improves the transportation efficiency and reduces the logistics cost.

It is an important measure for ZJS to gain an advantage in speed by transporting from the departure point to the destination at night, so that goods can be collected in the afternoon of the same day, transported in different places at night, and delivered to the door the next morning, thus ensuring that the whole service process can be completed within 15-18 hours. ZJS also adopted the method of vehicle separation and trailer transportation. After the tractor transports the trailer A to B, it takes off the car and puts it in B, then hangs the trailer B at point B and drives to A.. In this way, the turnover rate of vehicles is the highest.

In addition, ZJS has adopted the method of setting up a transfer station. This transfer method is not the transfer of trucks and goods, but the way drivers exchange. For example, for a long-distance transportation from Tokyo to Osaka, the distance is 6 kilometers, and it takes two drivers. It takes such a long time to return from Osaka, and the driver is very tired, so it takes six people to go there. If a transfer station is set up in the middle, Tokyo and Osaka will leave at the same time. If you come from Tokyo and get on the bus in Osaka at the transfer station, you don't need two people, just one person, and you only need four people in total, thus reducing the cost of two people.

Develop business and strengthen service

The contents of goods accepted by ZJS are various, including local specialties, enterprise documents, various parts, allocated goods, etc. All kinds of small goods can be transported by ZJS. Passengers can entrust their luggage to the airport before boarding by plane; Older people living in the countryside can send insects, goldfish and other small animals to their children and grandchildren living in cities. Once there was a big flood in Nagasaki, which seriously affected the water source problem. Friends and relatives living far away sent drinking water to the victims who were trapped in life. ZJS has also made considerable contributions to the expansion of the gift market. On Valentine's Day and Mother's Day alone, the demand for home-help food is at its peak. Even a box of chocolates can be sent by home-help food. Especially on Valentine's Day, when you don't have the courage to give chocolate to the girl in your heart, ZJS becomes a lovely "God of Love". Home help also brings convenience to enterprise activities. Many enterprises use home help to deliver urgent documents, and even department stores use home help as a delivery pipeline. Communication sales such as mail order, which are very popular today, would not have developed so rapidly if it were not for the popularity of home help. From the analysis of customers who use express delivery, legal persons account for 6%, individuals account for 4%, and the ratio of legal persons is very high, which shows the charm of express delivery to the business community.

When Japanese go to play golf now, few people go to the golf course with golf clubs on their backs. Most of them take advantage of the golf convenience to send the golf equipment to the golf course, but they go empty-handed. On the way back from playing the ball, I was also sent back to my home by home express, so that I could play as light as a swallow. In December, 1983, the ski rush began to appear. Nagano, Japan is a ski resort this season, with 11 million skiers pouring in from other counties every year. As long as sledding and carry-on goods are transported, if there are two pieces per person on average, there will be a supply of 44 million pieces back and forth. Ski express ensures that the goods will be delivered the day before skiing, which has been well received by customers from the beginning, especially by female customers with physical strength sheets. In August, 1987, Yamato introduced the cold-storage quick-serve food. Temperatures are divided into five degrees (cold storage), zero degrees (ice temperature) and MINUS 18 degrees (freezing), and the goods are mainly fresh foods such as vegetables, fruits, fish and meat. Fresh food accounts for 4% of all home-cooked meals. After the development of cold storage, this proportion increased rapidly, indicating that the demand for fresh food transportation in Japan is extremely strong. In addition, Yamato Transportation has developed a book service. After ordering directly from the book service company, readers can use the home delivery network to deliver books to readers as soon as possible.

ZJS also uses air to transport goods. However, if the goods accepted before 3 pm are to be delivered the next day, the plane must fly at night, which is more difficult, and the freight volume is not large, accounting for about 1% of the total freight volume. At the same time, ZJS takes the way of railway transportation for those whose transportation distance is more than 6 kilometers. ZJS has 54 buses (round trip) every day to transport goods through the through train between Tokyo and Hakodate in Hokkaido.