How does the Agricultural Bank of China serve the elderly and how to deal with it?

Hello, the service methods for the elderly are as follows:

1. The Agricultural Bank of China adheres to the "two legs" of traditional services and intelligent innovation. According to the "Guidelines", it is clear that business outlets must Actively provide traditional counter services and other services to the elderly or groups who are not qualified to use smart devices to achieve more proactive, appropriate and considerate services. For special groups who go to the branch to handle business, we should guide them to the manual window for priority processing based on the actual situation and customer choice; provide timely appointment door-to-door service for the elderly, frail, mobility-challenged and other customers.

2. Agricultural Bank of China will publicize to the public the Bank’s special groups and aging-friendly service methods, content, and processes through on-site promotions, media publicity, active publicity, etc., as well as anti-fraud, anti-counterfeiting, Knowledge on how to use smart devices, strengthen publicity and guidance to special groups of customers, and improve customers’ financial service experience.

3. The Agricultural Bank of China has always adhered to the service concept of "customer first", intensified the construction of convenient service facilities, carried out various forms of service training, provided appointment-based door-to-door services to customers in need, and continued to improve special groups. Quality and efficiency of financial services. In 2020, the bank provided more than 140,000 door-to-door services to special groups, effectively meeting customers' basic financial service needs.

: 1: What is Agricultural Bank of China

1. Agricultural Bank of China (ABC) was established in 1951, with its head office located at No. 69 Jianguomennei Street, Beijing. It is a large state-owned bank managed by the central government and a national deputy ministerial level unit. Agricultural Bank of China is an important part of China's financial system. It provides various products and services of corporate banking and retail banking, and conducts financial markets business and asset management business. Its business scope also covers investment banking, fund management, financial leasing, life insurance and other fields.

2. In February 2017, Brand Finance released the list of the top 500 global brands in 2017, and Agricultural Bank of China ranked 34th. In July 2018, The Banker Magazine announced the list of the top 1000 global banks in 2018, with Agricultural Bank of China ranked fourth. In 2018, it ranked 40th among the Fortune Global 500. In December 2018, the World Brand Laboratory released the list of the top 500 world brands in 2018, with Agricultural Bank of China ranked 340th. On July 22, 2019, the Fortune Global 500 list was released, with Agricultural Bank of China ranked 36th. In November 2019, it ranked 44th on the list of China’s Top 100 Enterprises along the Belt and Road Initiative. In December 2019, Agricultural Bank of China was selected as one of the top 100 brands in the 2019 China Brand Power Ceremony. On December 18, 2019, "People's Daily" ranked 43rd in the top 100 list of "China Brand Development Index". On January 4, 2020, it won the "Sustainable Development Contribution Award" of the 2020 Financial Evergreen Award.