Is there a green passage for disabled people to go to the platform by train?

Usually there is. Generally, railway stations generally have special passages, which are barrier-free green passages for the disabled, the elderly and children. If the waiting hall is on the second floor, then this barrier-free elevator should be near the escalator. If you can't find it, you can ask the staff at the railway station. Many railway stations have a service desk on the 1 floor, which can provide disabled people who travel alone with access to the platform or ask them for help.

Taking Taiyuan Railway Station as an example, the following services can be provided for the disabled:

1. There is a special ticket window.

The railway station has specially set up a ticket window for the disabled and key passengers to facilitate the disabled to pick up and purchase tickets. It should be noted that tickets should be purchased with relevant valid identity documents and disability certificates. In case of ticket shortage such as Spring Festival travel rush Peak and Summer Games, disabled passengers who need special care can contact the "Longcheng Lv Xin Service Desk" at the ticket office two to three days in advance, and the staff will coordinate to solve the ticket purchase difficulties and provide on-site service for passengers with special difficulties.

2. Find the "help room" if you have difficulty.

The railway station has a "Gaimei Walking Aid Room", which is equipped with Braille timetables, wheelchairs, crutches and stretchers, as well as elevators and toilets for the disabled. Here, disabled passengers can get special help at the station, and they can get on and off the station if they need it.

3. The folding wheelchair can be brought into the car.

Folding wheelchairs used by disabled people to walk instead of walking are not prohibited items and can be carried on the bus for free. In addition, if other articles and appliances need to be transported, they can also be checked.

4. Guide dogs can accompany their owners by car.

Visually impaired passengers can bring guide dogs into the station. When carrying a guide dog on the train, it is necessary to attach a leash to the guide dog, wear a guide saddle, and take the initiative to show the "four certificates", including the documents used when purchasing tickets, the disability certificate, the guide dog certificate, and the animal health and immunity certificate, and cooperate with the inspection. Passengers carrying guide dogs should take the bus within 12 hours. If it exceeds 12 hours, another adult with the ability to look after guide dogs is needed.

5. Give priority to the lower berth

The railway station will give priority to the sale of lower berth tickets for the disabled. If the lower berth ticket is not bought, the flight attendant will help to change it before driving. If it is a hard seat or a soft seat, we will try our best to arrange a seat close to the toilet and the disabled toilet when the ticket source is sufficient.