Administrative official reception etiquette

In the administrative official reception, it is no different from our daily reception, so do you know what the etiquette of administrative official reception is like? The following are some administrative official reception etiquette I collected, hoping to help you.

Administrative official reception etiquette

Gentle tone, polite greetings; Listen carefully and communicate sincerely;

The content is clear and the record is accurate; Flexible response, crisp and neat

Administrative official reception etiquette: communication etiquette

(A) address etiquette

1. Different names

Remember each other: Do you value performance?

Make no mistakes: don't pronounce your name wrong, don't write it wrong, and don't be arrogant.

Not suitable for abuse: don't joke about the recipient's name; Don't borrow the recipient's name.

Express in different ways

Official address: the most official address of an administrative position.

Address technical titles: address those with senior and intermediate titles to show respect.

Degree conferring: to increase the authority of the grantee

Address occupation name: If the above information is not clear, such as address? Teacher? 、? Doctor? Wait a minute.

Prevent taboos

Wrong name: common name (underworld); Nickname title; Geographical appellation (imp, master); Simplified appellation (? Director Wang? Reduced to? King Chu? ); The address is not suitable (too close); There is no title.

(2) Introduce etiquette

Introduce yourself.

A brief introduction usually includes four elements: the unit where I work, the department where I work, my current position and my full name.

When introducing yourself, you should pay attention to four points, that is, hand in your business card first, be brief (no more than one minute), be true in content and formal in form.

Introduce others

Pay attention to two points when introducing others.

The first is to determine the references. When introducing others, the identity of the introducer is very particular. In general reception activities, the introducer should be a concierge, public relations staff, secretarial staff and other personnel who are specially responsible for reception. However, in important reception activities, the introducer is often the highest among the people present. In ordinary social occasions, it is also feasible to have an introducer who is familiar to both the host and the guest.

The second is the introduction order. ? After the guests? Introduce the host first, and then introduce the guests; ? Respectable people come last? Introduce those with low positions first, then those with high positions, first introduce the younger generation, then introduce the elders, first introduce men, then introduce women.

Brief introduction generally includes: name, unit and position.

(3) Handshake etiquette

Follow? Your honour person decided? Principle. The order of shaking hands is superior first, master first, elder first, lady first, married first. The handshake time is generally 2, 3 seconds or 4, 5 seconds. Don't shake hands too hard or not. Smile at each other.

Handshaking taboo: don't refuse to shake hands with people; Don't shake hands with others with your left hand; Don't wear gloves or put things in your pocket in one hand; Don't shake hands with sunglasses; Don't be expressionless when shaking hands; Don't hold each other's fingertips; Dirty hands.

Administrative official reception etiquette: management regulations

Article 1 In order to standardize the management of domestic official reception of party and government organs, practise economy, oppose extravagance and waste, and strengthen the building of a clean and honest party style, these Provisions are formulated in accordance with the Regulations of Party and government organs on Practicing Economy and Opposing Waste.

Article 2 These Provisions shall apply to the domestic official receptions of Party organs, people's congresses, administrative organs, CPPCC organs, judicial organs and procuratorial organs at all levels, as well as people's organizations such as trade unions, the Communist Youth League and women's federations and institutions managed with reference to the Civil Service Law.

The term "domestic official business" as mentioned in these Provisions refers to official activities such as attending meetings, investigating and investigating, performing tasks, studying and communicating, inspecting and guiding, asking for instructions and reporting.

Article 3 Domestic official reception shall adhere to the principles of being conducive to official business, being pragmatic and frugal, strict standards, simplifying etiquette, being efficient and transparent, and respecting the customs and habits of ethnic minorities.

Article 4 The official reception management departments of party and government organs at all levels shall, in light of local conditions, improve the domestic official reception management system and formulate domestic official reception standards.

The official reception management department of the party and government organs at or above the county level is responsible for managing the domestic official reception work of the party and government organs at the corresponding level and guiding the domestic official reception work of the party and government organs at lower levels.

Township party committees and governments should strengthen the management of domestic official reception and strictly implement relevant management regulations and expenditure standards.

Article 5 Party and government organs at all levels should strengthen the management of official business trips, scientifically arrange and strictly control the time, content, route, frequency and number of people going out, prohibit general study exchanges, investigation and research between departments without special needs, prohibit repeated investigations, prohibit business trips in disguised form in various names and ways, and prohibit holding meetings and activities in scenic spots in violation of regulations.

If it is really necessary to receive a business trip, the sending unit shall send an official letter to the receiving unit to inform the content, itinerary and personnel.

Sixth reception units should strictly control the scope of domestic official reception, and shall not use public funds to reimburse or pay the expenses that should be borne by individuals.

State functionaries may not request that activities such as vacation, visiting relatives and traveling be included in the scope of domestic official reception.

Seventh reception units shall, in accordance with the provisions of the reception scope, strictly control the reception examination and approval, and make overall arrangements for the official reception that can be merged. Do not accept official activities and visitors without official letters.

After the official activities, the reception unit shall truthfully fill in the reception list, which shall be reviewed and signed by the relevant person in charge. The reception list includes the unit, name, position and official activities, time, place and expenses of the reception object.

Article 8 Domestic official receptions shall not organize welcome activities at airports, stations, docks and their jurisdictions, organize welcome activities across regions, post slogans and banners, arrange people to meet them, and lay welcome carpets. The principal person in charge of a region or department shall not attend the welcoming ceremony. Strictly control the number of escorts, and no one can be accompanied at all levels.

The venues, events and activities arranged by the reception unit shall be conducive to the development of official activities. If you arrange to go out for investigation and study, you should go deep into the grassroots and the masses, and you should not go through the motions or engage in formalism.

Ninth reception and accommodation should strictly implement the relevant provisions of travel and conference management, arrange reception places in designated hotels or institutions, and implement the agreed price. The accommodation expenses of business travelers shall be reimbursed by the unit credentials, and the accommodation expenses of participants shall be implemented according to the relevant regulations on the management of conference fees.

Accommodation rooms are mainly standard rooms, and provincial and ministerial cadres can arrange ordinary suites. The reception unit shall not arrange the reception room beyond the standard, and shall not issue extra toiletries.

Article 10 The reception object shall dine by itself according to the prescribed standards. Due to work needs, the reception unit can arrange working meals and strictly control the number of people accompanying meals. If the reception target is less than 10, the number of people accompanying the meal shall not exceed 3; 10 or more, shall not exceed one third of the number of reception objects.