Emergency plans for various emergencies in hotels

Hotel contingency plans for various emergencies (5 general articles)

In ordinary daily life, sometimes we encounter unforeseen emergencies. In order to be able to respond promptly To respond and reduce the consequences of an accident, it is often necessary to prepare an excellent emergency plan in advance. So how should an emergency plan be prepared? Below is the contingency plan for various hotel emergencies I compiled (5 general articles), I hope it can help everyone.

Contingency plan for various emergencies in the hotel 1

1. Call the police immediately if the case is discovered

Every employee discovers that a robbery, kidnapping, or In major criminal cases such as homicide and shooting, case information must be quickly transmitted to the switchboard room and monitoring room.

1. When employees discover the case, they should not panic. They should stay calm and use the nearest telephone to call the police in the switchboard room and monitoring room.

2. When calling the police, the time, location, area, floor number, number of people and brief situation of the incident should be reported clearly. Inform the department, name or work number of the person who called the police.

3. The attendants in the switchboard room and monitoring room should quickly and accurately record the case information and report it immediately to the security manager.

4. The manager of the security department must rush to the scene immediately after receiving the alarm. After understanding the case, he must immediately report to the general manager or branch secretary.

5. After receiving the report and arriving at the scene, the general manager or the general branch secretary should immediately make a decision whether to call the police to the Public Security Brigade of Changhang Airlines Public Security Bureau.

2. Responsibilities and tasks of relevant departments

1. Security Department:

A. The control room immediately notifies the lobby post and employee posts to block the front and back doors. No one is allowed to enter or exit the hotel. If entry or exit is required under special circumstances, the decision shall be made by the general manager or branch secretary before the arrival of the public security personnel; after the arrival of the public security personnel, the decision shall be made by them.

B. The monitoring room notifies the supervisor, foreman, and resting security guards to rush to the scene, set up a cordon, control the entry of irrelevant personnel, and maintain order on the scene.

C. If a criminal suspect is found committing murder or preparing to escape, he should be captured immediately and put under guard until the public security personnel arrive and handed over to them for processing.

D. If a hostage is kidnapped, necessary measures should be taken to control the development of the situation and wait for the public security personnel to cooperate when they arrive.

E. If the victim is seriously injured, you should immediately contact the municipal emergency center for rescue; if the victim is dead, wait for the public security personnel and forensic doctors to cooperate with the work.

F. Public security personnel should cooperate well when surveying the scene, investigating and interviewing, and investigating cases.

G. Record the handling of the entire case.

2. Housekeeping Department: The housekeeping department manager rushes to the scene with 10,000 keys for emergency use, and cooperates with the security department according to the instructions of the general manager or branch secretary.

3. Engineering Department: The engineering department manager will bring an electrician to carry flashlights, wiring boards, and lighting equipment for emergency use, and cooperate with the security department according to the instructions of the general manager or branch secretary.

4. Front office department:

A. Responsible for providing information about guests involved in the case;

B. Responsible for providing temporary office and rest space for case handlers investigating cases Location;

C. Keep the property and luggage left by the guests.

5. Relevant departments: Cooperate with the security department or public security personnel according to the instructions of the general manager or branch secretary. Contingency plans for various hotel emergencies 2

Food poisoning is mostly caused by improper cleaning of food and beverages. The symptoms of poisoning are mostly symptoms of acute gastroenteritis, such as nausea, vomiting, abdominal pain, diarrhea, etc. In order to protect the personal safety of hotel guests and all staff and prevent food poisoning incidents from occurring, the following measures must be taken:

1. Prevention

Purchasing personnel must ensure the purchase and receipt of goods. The personnel check the goods, the warehouse personnel check the food being put into storage, and the chefs check the production.

2. Emergency measures

Responsibilities of the person who discovered the food poisoning

1. If food poisoning occurs, the person who discovered it should immediately report to the switchboard and state his department and name. (or job number), location, nationality, number of people with food poisoning, degree of poisoning and symptoms, etc.

2. The reporter should take care of the poisoned person nearby, do not leave him alone, do not move any items, and protect the scene.

Responsibilities of the switchboard attendant:

1. After receiving a report of food poisoning, the switchboard attendant should inquire about the time, location, number of people poisoned, degree of poisoning and symptoms, and keep records.

2. Immediately notify the security manager (or security foreman), the assistant lobby manager, and the department manager at the location where the food poisoning occurs rush to the scene.

3. When the general manager informs the emergency center or hospital for rescue, contact the emergency center or hospital promptly and explain clearly the location, number of people poisoned, degree of poisoning, symptoms, etc.

Responsibilities of the Security Department:

1. The manager and foreman of the Security Department rushed to the scene immediately, protected the scene, and controlled the entry and onlookers of irrelevant personnel.

2. Quickly conduct a preliminary investigation to find out the number of people poisoned, the identity of the poisoned person, the degree of poisoning and symptoms, etc., and report to the general manager.

3. When the general manager decides to notify the public security organs, he should contact the public security organs in a timely manner to provide assistance and cooperation.

4. Cooperate with the rescue work of the medical staff in the emergency center. When the situation is serious, follow the poisoned person to the hospital, and make timely records of interviews with the poisoned person.

5. If the poisoned person has died, the scene should be protected and follow the instructions of the general manager to cooperate with the work of public security personnel and forensic doctors.

6. If it is poisoning, the suspect should be found and controlled immediately, and the suspect should be cooperated with the public security personnel to carry out investigation and detection.

Responsibilities of the general manager or deputy general manager or assistant to the general manager:

1. After listening to the report from the security department, rescue measures should be taken quickly and a decision should be made whether to notify the public security agency.

2. Decide whether to notify the poisoned person’s unit or family members depending on the situation.

3. Notify relevant departments to do the follow-up work.

Responsibilities of relevant department managers:

1. Strictly implement all instructions given by the general manager on rescue work, and require employees to obey orders and follow instructions.

2. Cooperate with the security department to explain to guests and stabilize their emotions.

3. Measures for preventing food poisoning by chiefs and VIPs

1. Adopt dedicated personnel, dedicated purchasing, dedicated inspection, and dedicated management.

2. Dedicated personnel to prepare and cook.

3. Special personnel will serve the dishes.

4. Keep food samples for investigation. Contingency plan for various emergencies in the hotel 3

In order to strengthen the emergency response work when a fire occurs in the hotel, clarify the division of responsibilities, disposal procedures and relevant requirements, the hotel's fire emergency plan is formulated.

1. Organizational Structure and Responsibilities

The fire-fighting organization is divided into a general commander and four working groups. The specific personnel arrangements and responsibilities are as follows:

(1) Commander-in-Chief

The general manager of the hotel serves as the chief fire-fighting commander. His main responsibilities are:

1. Quickly coordinate rescue and cooperation work according to the fire scene conditions;

2. Decisively issue emergency instructions for emergencies that have occurred or may occur;

3. Adjust the rescue plan at any time according to the actual situation of fire fighting to reduce losses to as low as possible Minimum.

After the public security fire brigade arrives at the scene, the commander-in-chief shall hand over the command to the public security fire brigade and provide assistance and cooperation in accordance with the requirements of the on-site commander of the public security fire brigade.

In the absence of the general manager, the authorized person in charge of fire protection shall be in charge; in the absence of the general manager, the top leader of the unit present shall be in charge.

(2) On-site fire-fighting action team

The leader of the on-site fire-fighting action team shall be the person in charge of the safety department. When the person in charge of the safety department is not on site, he shall be designated by the commander-in-chief. Its main responsibilities are:

1. Immediately report to the police fire brigade and truthfully report the scope of the fire, the size of the fire, whether anyone is trapped, etc.;

2. Immediately organize on-duty safety department personnel, volunteer firefighters and on-site employees to use on-site fire-fighting equipment and facilities for self-rescue;

3. Pay close attention to the personal safety of rescue personnel; when encountering major danger, they should evacuate.

(3) Evacuation guidance team (members)

The leader of the evacuation guidance team is the fire chief.

Volunteer firefighters on each floor of the guest room evacuation guidance (on duty) ) is responsible,

The evacuation guidance in entertainment and KTV areas is the responsibility of the volunteer firefighters in the area,

The departments within the respective service scopes of the public *** areas are responsible,

The catering area is handled by the manager (supervisor) according to the front and back office, and the category of the restaurant.

The evacuation guidance for the logistics office area is the responsibility of volunteer firefighters from the Administrative Office and Logistics Office.

Underground garage, engineering The evacuation guidance in the equipment room area is jointly responsible for the on-duty engineer of the Engineering Department and the safety on-duty personnel.

Their main responsibilities are:

Evacuate at the safety exits and evacuation corridors according to the prior division of labor. Guide people to evacuate from the nearest safe stairs and passages.

(4) Alert and rescue team (members)

The leader of the alert and rescue team is the head of the safety department, and its members are composed of the engineering department and the human resources department. Its main responsibilities are:

Responsible for rescuing people who are inconvenient or injured to evacuate the fire scene, assisting the evacuation team in guiding and evacuating people, preventing irrelevant personnel from entering, handling emergencies, maintaining order on the scene, counting people, and recording fire conditions.

2. Fire extinguishing and evacuation procedures

(1) Fire alarm, fire determination and alarm

When the fire control center receives the fire alarm, one of the The attendant should hold the walkie-talkie or notify the safety officer to immediately go to the alarm scene to check (the other attendant is not allowed to leave the fire control room), determine whether it is a false alarm or a fire, and immediately report to the fire control center through the walkie-talkie; the fire control room receives the alarm When the fire detector in the control room gives an alarm notification, the person who receives the notification should immediately go to the scene to check.

After anyone confirms that a fire has occurred, regardless of the size of the fire, the on-site personnel and the personnel on duty in the fire control room should immediately call 119. When calling the police, they should state the specific address of the unit, the location of the fire floor, and what caused the fire. Fire, whether people are trapped and the size of the fire, etc.

After the fire scene personnel alert the public security fire brigade, they should quickly press the manual alarm button of the automatic fire alarm system or use existing communication equipment to convey the fire information to outside personnel such as the fire control room.

(2) Procedures for handling initial fires

1. Employees near the fire scene are the first fire-fighting force and should take the following measures immediately within 1 minute:

①Get fire extinguishing equipment nearby to put out the first fire;

②Turn off the power supply in the fire area;

③Evacuate irrelevant personnel or customers near the fire area; And stabilize the emotions of the evacuees and maintain order on site;

④The evacuation guide organizes the evacuation of people near the safety exit;

⑤Confirm that no one is trapped in the workplace area.

⑥Determine whether to open the fire shutter door based on the spread of the fire;

⑦Always maintain contact with the fire control room.

2. The hotel’s volunteer fire brigade is the second fire-fighting force. It should rush to the fire scene immediately (usually through the stairs) within 3 minutes of receiving a fire, and work with the first fire-fighting force to take the above measures. Put out fires and evacuate people promptly.

3. The personnel on duty at the fire control center should take the following emergency measures:

①Start the sprinkler pump and fire hydrant pump immediately;

②Except for the fire elevator, Escape the elevator in the fire area to the ground floor;

③ Cut off the non-fire power supply on the fire floor;

④ Always maintain contact with the fire scene and learn about the firefighting situation in a timely manner;

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⑤ Turn on the fire accident broadcast audio switch, send a recorded emergency notification, explain the floor location of the fire and the area where the fire spread, stabilize the mood of the personnel, and inform all customers to evacuate in an orderly manner under the guidance of the evacuation guide; and Immediately inform the switchboard operator to inform all members of the hotel fire safety management committee;

⑥Maintain all external contacts.

3. Things you should pay attention to when a fire occurs

1. After a fire occurs, do not panic, be calm, deal with it decisively, and do not scream loudly;

2. When a fire first breaks out, do your best to put it out and control the spread of the fire;

3. Do not stay in dangerous areas; do not return to the fire point to pick up leftover items;

4 . For fires caused by electricity, do not use water or fire hydrants to put out the fire before cutting off the power supply (dry powder fire extinguisher should be used) to avoid endangering personal life due to water conduction;

5. Do not use the elevator or enter the automatic fire extinguisher. Escalator;

6. Do not knock on the window and jump off the building unless you have to;

7. Cover your mouth or nose with a wet towel, cuffs, napkin, etc. if you are shrouded in smoke or have low visibility. 8. If you are indoors and find smoke coming in from the crack of the door, you should first test the door with your hands. , if it feels very hot, it means there is a fire outside the door, and you cannot open the door at this time; if it does not feel hot, you should tentatively open a crack in the door to check the outdoor situation. If you cannot escape, you should close the door tightly immediately and take measures to prevent smoke from entering ( (For example, use cloth or towels to block the cracks in the door). If possible, continuously pour water on the door, constantly throw objects in the room that are not easy to hurt people out of the window, and call the 110 command center to alert the rescue. Personnel rescue;

9. When guiding hotel guests to evacuate, always remember to evacuate downwards from the nearest safety staircase; if the nearest safety staircase is blocked by fire or smoke, you should take other nearby Safety stairs;

10. When evacuating, you should close the door you pass by, especially the room where the fire broke out, to prevent the spread of the fire. Contingency plan for various hotel emergencies 4

The initial fire fighting is carried out when the fire spreads quickly, there are many people, and the fire scene is complex. When organizing fire extinguishing and self-rescue work, we should adhere to the premise of ensuring the safety of most people, prevent the fire from spreading to the upper floors within 5-7 minutes, clear the fire and evacuate people to a safe area. Command must be decisive and action must be swift. Specifically, we must do a good job in alarm notification, evacuation and rescue, organizing fire extinguishing, smoke prevention and exhaust, paying attention to explosion prevention, on-site rescue, communication, logistics support, safety alert and other work.

1. Alarm notification

Once a fire occurs, the first thing to do is to transmit the fire information to the fire management department, the person in charge of the unit on duty, the public security fire brigade and those who need to evacuate. tourists; call all planned employees to the fire floor to put out the fire.

1. Once a fire breaks out, the fire information must be transmitted to the attendants on the floor and the fire center.

2. The attendants on this floor and the fire center attendant immediately went to the scene to confirm whether there was a disaster.

3. As soon as the fire is confirmed, notify the person in charge of the unit duty and the public security fire brigade, and summon employees from all departments to the scene as planned.

4. After the person in charge of the unit’s duty arrives at the scene, he decides that evacuation is needed and organizes the employees present to put out the fire and rescue people.

5. According to the order of the person in charge of the unit, send a report to passengers who need to be evacuated.

2. Evacuation and rescue

After a fire occurs, organizing and commanding the evacuation and rescue of people above the fire floor is the primary task that the person in charge of the unit must consider.

1. Clear division of labor and assign responsibilities to waiters on each floor. Responsible for guiding passengers to evacuate to safe areas, escorting inconvenient passengers to evacuate dangerous obstacles, checking whether anyone remains in the fire floor and needing to be rescued, receiving and arranging passengers who have been evacuated from the fire floor, and stabilizing passengers' emotions.

2. Evacuation sequence. Evacuate first from the fire room and the floors above the fire floor, and then to the floors below the fire floor. During the evacuation, young adults should evacuate through the safety stairs, and people with limited mobility should be escorted to evacuate from the fire elevator; passengers below the fire floor should be evacuated. Do your best to comfort them and don't run around.

3. Guidance for self-rescue. Guided self-rescue is conducted by waiters or guidance through communication equipment in the building. Organize waiters to encourage or lead passengers to go downstairs through the smoke along the fire stairs; when it is impossible to evacuate from the predetermined fire stairs, waiters will lead the passengers to the wind outlet on the rooftop to wait for rescue, and organize water cannons to spray cover; for those trapped in People on the fire floor should use broadcasters, indoor phones and other communication tools to encourage trapped people to increase their self-rescue confidence, and guide and inspire them to choose the following self-rescue methods using local materials; such as using sheets, curtains, tablecloths, etc. connected together to make a lifeline, and holding their heads The self-rescue method is to fasten and descend to the next floor along the cloth rope; or seal the windows and plug holes to prevent smoke from entering the room, wet the doors and windows with water to cool down, and stay in the room to wait for rescue.

4. Pay attention to safety. Set up sentry posts on the evacuation routes to point out the direction to the evacuees, and persuade the evacuees to evacuate in an orderly manner, remove roadblocks in a timely manner, and keep the roads open and unobstructed. When organizing fire extinguishing, it is necessary to observe the development and spread process of the fire in the guest room. It first develops from bottom to upward, develops horizontally when encountering obstacles, and then spreads up, down, left, and right from openings such as doors, windows, shafts, and holes. Therefore, when organizing fire extinguishing, it is necessary to first block the fire from spreading outwards and The fire was controlled and put out in the burning room.

(1) Start the fire water pump to meet the fire water consumption of each layer above the fire layer, and prepare for laying water belts to extinguish the fire.

(2) Close the fire door of the fire compartment.

(3) Send personnel with fire-extinguishing tools to the rooms adjacent to the fire room and the rooms on the upper and lower floors to find out whether there is a possibility of the fire spreading, and put out the spreading flames in a timely manner.

3. Smoke prevention and exhaustion

When fighting an initial fire in a high-rise building, in order to improve the visual distance, reduce the toxicity of smoke, and prevent the spread of smoke, smoke prevention and exhaustion measures are taken , is a necessary measure to ensure personnel safety and speed up the fire-fighting process.

1. Start the air supply and smoke exhaust equipment, and maintain positive pressure air supply and smoke exhaust in the evacuation stairwell and front room.

2. Open the ventilation windows of the evacuation stairs.

3. Lower all guest stairs to the first floor, lock them, and prohibit their use.

4. Cover your nose and mouth with a wet towel and crawl on the ground to prevent smoke.

4. Pay attention to explosion prevention

To fight explosions in high-rise buildings, one is to prevent explosions caused by heating of flammable objects, and the other is to prevent flashover. Therefore, when fighting a fire, pay attention to the following:

1. Quickly remove flammable and explosive items that are or may be threatened by the fire out of the building.

2. Spray water on petroleum product storage tanks threatened by fire to strengthen cooling.

3. When fighting a fire in a guest room, you must adhere to the correct jet method to prevent flashover.

5. On-site rescue

To fight high-rise building fires, in order to prevent further casualties, unit medical personnel should be organized to care for the wounded and then send them to the hospital for treatment.

6. Safety alert

In order to ensure that fire fighting, evacuation and rescue personnel are carried out in an orderly and smooth manner, safety and security measures must be taken inside and outside the building. Safety warning locations include setting up separate warning zones and setting up security personnel at the entrances and exits on the first floor of the building and on the fire floor.

1. The building perimeter security tasks are: clear roadblocks, guide all unrelated vehicles to leave the scene, persuade passers-by to evacuate the scene, maintain order around the building, welcome the fire brigade, and create favorable conditions for the fire brigade to arrive at the fire scene and put out the fire. condition.

2. The security tasks at the entrances and exits on the first floor of the building are: to prevent irrelevant personnel from entering the building, to guide evacuees to leave the building, to take good care of the objects rescued from the fire floor, to ensure that the fire elevator is exclusively used by fire fighters, and to guide fire fighters The team entered the fire layer.

3. The warning tasks for the floor below the fire floor are: do not allow passengers to enter or board the fire floor again, prevent people from taking advantage of the fire, fish in troubled waters or take the opportunity to cause chaos, protect fire-fighting equipment and equipment, and guide evacuated people Flow to the lower levels for an orderly evacuation.

7. Communication

Maintain communication between the fire floor and the fire center, front and rear of the building, so that the predetermined emergency plan for fire extinguishing and evacuation can be implemented smoothly. This is related to fighting the initial fire. success or failure.

1. The telephone number in the building and the telephone number at the floor service desk must be staffed by dedicated personnel for timely dialogue.

2. The duty manager keeps in contact with the fire center, each floor above the fire floor, and the water supply and power supply department.

3. Set up communication personnel to be responsible for oral communication, but the personnel must be familiar with each position and the person in charge of each department before they can serve.

8. Logistical support

1. Ensure uninterrupted water and electricity supply

2. Ensure fire-fighting equipment

3. Actively assist rescue units , provide support projects and ensure equipment supply.

The above things must be completed within 5-7 minutes after the fire breaks out, and water should be turned on to put out the fire. Hotel emergency plan for various emergencies 5

1. Rescue guests ashore

1. When a drowning guest is found, the lifeguard should immediately enter the water to rescue and report to the foreman and supervisor in a timely manner according to the situation. and hotel managers.

2. For slightly drowned guests, after landing, the guest should be comforted and reminded to go to the hospital for examination.

3. Guests who are seriously drowning should promptly notify the main service desk and call 120 emergency ambulance.

2. Emergency rescue

1. Immediately remove the dirt from the mouth and nose of the drowning person after landing, and check whether there are dentures in the mouth of the drowning person. If there are any, they should be removed to prevent the dentures from blocking the respiratory tract.

2. Raise the abdomen of the drowning person so that his head is facing down, and pat his back to make the inhaled water flow out from his mouth and nose. This process should be done as quickly as possible and should not take up too much time so that the next step of rescue can be carried out.

3. Check whether the drowning person is breathing spontaneously. If not, artificial respiration should be performed immediately. The method is: make the drowning person lie on his back on a hard board or the ground, hold up his jaw with one hand, and open it. To open the airway, pinch the nostril with the other hand and blow mouth to mouth, about 16 to 18 times per minute.

4. While performing artificial respiration, check the drowning person’s pulse to determine whether the heartbeat has stopped. If the heart stops, external heart compression should be performed while performing artificial respiration. The method is: superimpose your hands to squeeze the heart of the drowning person 60 to 80 times per minute.

3. Send the guest to the hospital for treatment

1. Send the drowning person to the hospital quickly for first aid, and do not interrupt the rescue on the way to the hospital.

2. The accompanying personnel should keep in touch with the unit leaders at any time.

4. Records

Afterwards, the entire processing process should be recorded in detail. ;