[Reflections on the Grid Work of Social Service Management in Haidian District] Grid Social Service Management

Urban grid management refers to dividing urban management areas into unit grids according to certain standards, relying on a unified urban management and digital platform. By strengthening the inspection of the components and events of the cell grid, the fine management of the city can be realized. Since the implementation of grid urban management in Haidian District of Beijing in 2006, a "3+ 1" model with Haidian characteristics and perfect management mechanism has been established, which has effectively improved the level of regional urban management. At present, under the background of strengthening and innovating social management, how to realize the refinement of social service management by strengthening grid management in Haidian District deserves in-depth thinking and research.

First, the current situation of grid management in Haidian District

At present, the grid management in Haidian District has mainly established the corresponding organization, operation mechanism and technical platform in the field of urban management.

The first is the organization and staffing of grid city management. At the district level, the city management supervision and command center has been set up, and 28 streets and towns have set up sub-centers for city management and scientific and technological safety supervision (at the level). At present, there are 365 urban management supervisors and 0/07 video supervisors in the whole district, who are responsible for the monitoring of 8562 unit grids with a total area of 430.8 square kilometers. At present, the daily average problem collection and processing volume is nearly 3000.

The second is the operation mechanism of grid urban management. Urban management supervisors inspect and monitor the urban management within the responsibility grid according to the grid urban management handling standards. When urban management problems are found, they are reported to the information platform of the district urban management supervision and command center through mobile phones. District-level platforms are dispatched to relevant functional departments or towns according to responsibility standards. After the disposal, the responsible department feeds back information to the district-level platform and applies for closing the case. The district-level platform will close the case after verification.

The third is the support of data and technology platforms. In three phases, more than 20 attributes of1.4000 cities, such as constituent elements, location distribution, quantitative relationship, ownership units and responsible units, were surveyed by dragnet, and the basic data results of urban management covering the whole region were formed, and the clarity rate of rights and responsibilities reached over 80%, which basically clarified the urban management base of the whole region. Haidian district information city management system is built to support business applications, and Haidian district urban management basic data application system supports basic data management and application.

Two, actively learn from the practice of brother districts (counties) grid management of social services.

In terms of gridding, Dongcheng District and Chaoyang District of Beijing have strong representativeness, showing the advantages of gridding fine management.

As the originator of Beijing's grid management, Dongcheng District has established a new model and framework system of grid social service management, including the comprehensive command center of social service management, the comprehensive command sub-center of street social service management, the "three-level platform" of community social service management comprehensive workstation and the "four-level management" system of district, street, community and grid, and put forward the construction service system, information network system, organization and command system, stability prevention and control system, emergency response system and evaluation system. On the basis of comprehensive consideration of "people, land, things, things and organizations", Dongcheng District divides 17 streets and 205 communities into 589 social management grids, and each community is divided into 2 to 5 grids on average. Each grid is equipped with "seven forces", namely grid administrator, grid assistant, grid police officer, grid supervisor, grid party branch secretary, grid judicial worker and grid firefighter. The basic information database has been established, and the working objectives of "people enter the house, households enter the house, houses enter the grid, and grids enter the map" have been achieved, so as to ensure that the base number is clear and the situation is clear.

As an innovation, Chaoyang District's "full-mode social service management system" has established a vertically independent supervision system and a "two-axis" working mechanism with separation of supervision and command and mutual restraint, and set up 33 grid supervisors and a team of 1.478 supervisors, all of which are independent of the towns and belong to the vertical management of Chaoyang District Urban Management Supervision Center. The supervision work is directly responsible to Chaoyang District Party Committee and District Government. It is only responsible for supervising, discovering and evaluating urban management and social service management issues. The Urban Management Command Center is located in Chaoyang District Urban Management Brigade and is responsible for the command and dispatch of cases.

"Full-mode social service management system" has three main characteristics. First, the scope of supervision is wide, including various functional departments, streets, towns and social units of district committees and governments. The contents of supervision include 10, in which emergency management, urban management, comprehensive management and stability, and safe production have been included in the plan, and social undertakings, social security, social services, economic trends, law and justice, and party building have been included in the plan. Professional supervision of food safety and public health is fully authorized by relevant law enforcement departments, while supervisors are responsible for supervising simple contents. Second, the supervision mechanism is smooth. In terms of working mechanism, a vertical supervision system directly responsible to the district party Committee and district government has been established. The supervision team is completely independent and has no interest relationship with the management, law enforcement departments, streets and towns, which ensures the objectivity and comprehensiveness of the problems found by the supervision, and enables the district party Committee and district government to comprehensively and quantitatively grasp the regional situation and make decisions. In addition, supervision is above, and management and law enforcement are below. The power of supervision is controlled by the district level, and the power of management and law enforcement is mainly concentrated in the streets and towns. The supervision work is mainly carried out downwards, and the supervision is powerful and effective. Highlight * * * tongzhi, return some urban management responsibilities to society and individuals, and realize the situation of * * * tongzhi between government and society. Form credit evaluation results and publicize them within a certain range, strengthen and guide social units and individuals to assume corresponding social responsibilities and participate in urban management.

For the beneficial experience of brother districts (counties), Haidian District actively draws lessons from it and makes full use of network map technology and modern information technology to explore social service management, which is the inheritance and development of urban management grid.

Third, the ideas and countermeasures of social service management grid in Haidian District

Haidian District generally divides 1 community into 1 or several grids, including people, places, things, events and organizations, and implements refined, information-based and dynamic service management, thus promoting the innovation of government public services and social management methods, making social service management power sink, responsibilities clear, resources integrated and efficient, so as to grasp it more clearly.

(A) clear guiding ideology and working principles

1. Guiding ideology. Driven by the reform, starting from the reality of Haidian and based on the grid urban management, "96 18 1" Zhongguancun hotline and video monitoring resources. Establish a relatively perfect dynamic quantitative supervision and evaluation and decision support mechanism, and gradually expand from urban management to social service management. Comprehensive use of modern information technology, focus on improving service efficiency and strengthening front-end management, solve urban management problems and resolve social contradictions.

2. Working principle. Make overall consideration, overall planning and top-level design of the social service management innovation and grid social service management system in the whole region. Plan the key points of phased construction of grid social service management in a planned and step-by-step manner, and give full play to the role of grid social service management model in promoting and enhancing social management and service work.

Starting from the actual situation of various regions and departments, we will select some areas to pilot streets, towns and social comprehensive service management to carry out related work first. Systematically consider the grid social service management, and according to the characteristics of the subject, object and content of service management, incorporate a mature item into one item and gradually realize full coverage.

Fully integrate basic data resources such as people, places, things, events and organizations, fully connect and enjoy existing related business platforms, and maximize the utilization rate of government information resources.