3.15 Consumer Rights Day promotional slogan

3·15 Consumer Rights Day Legal Knowledge Promotion: Chinese consumers have nine basic rights, the most commonly used legal provisions for ordinary consumers, collecting evidence to find rights protection certificates, rights protection methods, 3.15 rights protection tips A few "times".

1. Chinese consumers have nine basic rights

1. The right to safety and security. Consumers have the right to have their personal and property safety not harmed when purchasing and using goods and receiving services.

2. The right to know the truth. Consumers have the right to know the true status of the goods they purchase and use or the services they receive.

3. The right to choose independently. Consumers have the right to independently choose goods or receive services.

4. The right to fair trade. Consumers have the right to fair dealing.

5. The right to claim compensation according to law. Consumers have the right to obtain compensation in accordance with the law.

6. The right to associate according to law. Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

7. Obtain knowledge rights. Consumers have the right to obtain knowledge about consumption and consumer rights protection.

8. Safeguard the right to dignity. Consumers have the right to have their personal dignity and national customs and habits respected when purchasing and using goods and receiving services.

9. The right to supervise and criticize. Consumers have the right to supervise goods and services as well as efforts to protect consumer rights and interests.

2. The most commonly used legal provisions by ordinary consumers

1. Article 26 of the "Consumer Rights and Interests Protection Law":

Operators shall not Format clauses, notices, statements, store notices, etc., may be used to exclude or limit consumers' rights, reduce or exempt operators from responsibilities, increase consumers' responsibilities, etc. that are unfair and unreasonable to consumers. Format clauses shall not be used with the help of technology. Means to force transactions. If the format terms, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, their contents are invalid.

2. Article 55 of the "Consumer Rights and Interests Protection Law":

If an operator commits fraud in providing goods or services, he shall increase the compensation for the damage suffered by the consumer in accordance with the requirements of the consumer. For losses, the amount of compensation shall be increased to three times the price of the goods purchased by the consumer or the cost of receiving services. If the law provides otherwise, such provisions shall prevail.

3. Collect evidence and look for rights protection certificates

1. Shopping receipts, warranty certificates, and invoices.

2. Audio recording, video recording, online shopping transaction records, and customer service chat records.

3. Warranty card, credit card, product instruction manual, product certificate, warning signs and other credentials.

4. A series of documents such as express delivery orders, receipts, payment orders, etc. for online shopping.

5. If personal injury occurs due to food problems, keep medical records and medical invoices.

4. Ways to protect rights

1. Communicate with merchants. If consumers buy problematic products, they can first negotiate with the merchant to resolve the problem.

2. Dial the complaint hotline 12315. If consumers cannot solve the problem after communicating with the merchant, they can call the 12315 complaint hotline.

3. Log in to the official 315 complaint website to report the situation.

4. Report the situation to relevant departments. Consumers can report their problems to the local municipal supervision department. Protect your rights and interests by calling the 315 party hotline.

5. Several "times" for 3.15 rights protection tips

"7 days": If a product has performance failure within 7 days from the date of sale, consumers can choose to return or Exchange or repair.

"15 days": If a product has performance failure within 15 days from the date of sale, consumers can choose to exchange or repair it.

The validity period of the "Three Guarantees": The validity period of the "Three Guarantees" is calculated from the date of issuance of the invoice. If the product has been repaired twice within the validity period of the "Three Guarantees" and still cannot be used normally, consumers can exchange the product with the repair record and certificate.