Having never worked at the grassroots level, you will never know how difficult it is to work in a power supply station!

Due to work reasons, I often go to some grassroots power supply stations to conduct research, and I have come into contact with many specific grassroots affairs and many grassroots power supply employees. What impressed me deeply was that most people confided in me, a tripartite person, about how difficult it is to work at the grassroots level. In order to find out, I ate and lived with them, went to and from get off work together, and went to work with them. Read the meter and go for emergency repairs together...

Part One

Why is it difficult to carry out work at grassroots power supply stations?

Through in-depth understanding and a large number of visits and contacts, I found that the difficulty of working in grassroots power supply stations is far beyond my imagination: ranging from the operation and management of the entire power supply station to as small as a specific job In the actual process of solving and handling incidents, they are not as easy as we say, let alone what a "standardization" can cover.

Thoughts triggered by a real case...

A friend who works at a grassroots power supply station once exchanged a specific issue with me: In recent years, the government has encouraged Farmers build their own new houses and vigorously develop new rural construction. However, users in rural areas have insufficient awareness of electricity safety, resulting in them not taking necessary electricity safety measures during construction and later use of electricity, resulting in many electricity safety accidents. , there are even some users who are building houses and construction under high-voltage lines, which poses huge safety risks. Faced with these problems, they have repeatedly publicized, visited and communicated many times, and even requested the government to assist in communication, but it is difficult to effectively solve them because the local villagers I don’t care about you at all, and the government is even better at passing the buck.

My suggestions are: before users build a house, they should divide necessary electricity safety areas and carry out necessary electricity safety publicity activities; take necessary preventive measures during the electricity application and installation process. , conduct electricity safety publicity again; conduct regular inspections of electricity safety issues during the electricity use process, and always emphasize the importance of safe electricity use; while strengthening publicity and taking necessary safety measures, we must also sign an electricity safety agreement with users Responsibility letter, etc.

I personally think that the series of suggestions I have given are very comprehensive. However, if you think about it carefully, these suggestions will have some practical problems in the actual operation process that make it difficult to implement. In fact, the suggestions given under very ideal conditions do not have certain operability. In addition, things themselves are changeable, the targets are all kinds, and the quality of grassroots employees is uneven. Therefore, when faced with some very specific and Complex problems can only be solved by "concrete analysis of specific problems". They can never be solved by a seemingly reasonable suggestion, let alone a standardized system or standardized operation!

Why is it difficult to carry out the work of the power supply station? Is it an excuse for lower-level employees or does it have some complexity? It is undeniable that there are indeed some grassroots employees who often complain that "the work is difficult to do" and will find various excuses to "prove that grassroots work is indeed difficult to do." However, through on-site investigation and analysis of grassroots power supply stations, it was found that the difficulty in carrying out the work of power supply stations is not entirely a complaint or excuse, but a practical problem that commonly exists in the majority of grassroots power supply stations.

It is no exaggeration to say that 8 out of 10 power supply station employees think that grassroots work is difficult to do. Among the remaining two, one is very capable and can do everything well; There is also a person who has a very good attitude and doesn’t care about anything. The main reasons why it is difficult to carry out the basic work of the power supply station are:

Fact 1: Although the unit is small, all kinds of work are indispensable!

The power supply station is a grassroots power supply unit. Whether in terms of business development or management, it needs to be managed and operated according to an enterprise's operating model. Not only do we have to face business work, we also need to undertake operation and management work. We not only need to deal with specific matters, but also need to build a team and spread the image; among the various matters of the power supply station, the implementation of business indicators and strategies , everything from trivial daily affairs to trivial; I once conducted an analysis in accordance with the management assessment standards of the standardized power supply station. If the management of the power supply station is carried out completely in accordance with the nine major modules managed by the standardized power supply station, the large and small affairs of the power supply station will There will be hundreds of items.

Fact 2: Grassroots work is more specific and complex, and execution is more difficult than imagined!

Every work at the grassroots level is specific and practical. Take the specific work of meter reading and charging as an example. I once personally experienced the process of meter reading and charging, which made me deeply Realize that grassroots work is specific, complex, and targets all kinds of things! This is true not only for meter reading charges, but also for grassroots work such as emergency repairs, line inspections, cutting down obstacles, and rural electricity promotion.

The author personally experienced a "meter reading charge"

In a certain tutoring session, I followed the meter reader from the power supply station to read the meter early in the morning. He took me on a motorcycle, and first walked more than 10 kilometers of tractor-trailed roads, which made my butt hurt. When he stopped, I thought to myself that we should have arrived, and ended up walking several kilometers of mountain roads, even on the motorcycle. If you can't go to a place, you can only choose to walk there. It was already noon when we arrived at the village with only about 10 households. He and I went door to door to read the meters. He was holding a meter reading book and a small leather bag slung across his body, while I was holding a meter as he requested. Branches more than 1 meter long are used to deter dogs.

At noon, we had lunch at a farmer's house in the village. After the meal, the meter reader carefully checked the meter reading book and the cash collected. After counting, he and the farmer had a family dinner. After resting for a while, we set off to the home of a poor household in the village. He told me that this household’s electricity bill was the most difficult to pay. “It’s either that they don’t pay it, or it’s just that it’s more difficult every time. Because the government has identified them as extremely poor households, so he thought The power supply station should waive all of his electricity bills, so he has to do a lot of work every time he collects their electricity bills." But the day went smoothly. The meter reader handed him cigarettes as soon as he walked in and helped check all the wires in his house. Although the customer was still mumbling, he handed over the meter without saying anything. Regarding the electricity bill, he said that a colleague once came over and spent a long time without paying it.

On the way back, we took a relatively short mountain road. The distance was short because it happened to be the route where the village’s power lines were installed, but it was quite difficult to walk. He told me that every time he came to the village to collect electricity, It is also part of their job to inspect the lines. After a day's work, we read the electricity meters of more than 10 households in one day and received an electricity bill of more than 300 yuan. When we returned to the power supply station, it was already dinner time. During dinner, I reminded them, "The provincial company has explicitly prohibited the provision of electricity." Is there a pick-up service?" Several colleagues laughed in unison, "Just like the place you went to today, there are more than a dozen such villages within the scope of our power supply station. The villagers rarely come to the town for half a year. If If we don't come to collect the electricity bill, we won't be able to get it back at all, and the electricity bill assessment is so strict now. We could have paid it in advance, but the villagers in our area are not easy to work with, and there have been many misunderstandings about electricity bills, so we We should strictly follow the once-a-month system to avoid unnecessary trouble!"

Part 2

What are the practical reasons why it is difficult to carry out work at power supply stations?

I often study various documents, specifications and standards of network and provincial companies, and found that the standards for grassroots power supply management are very clear and detailed, and some even specify how many workers are required in the tool room. , how many people are needed for a certain position and other details. However, the practicality of these specifications in grassroots power supply stations is not that great, because the actual situation of power supply stations is like this:

Realistic reason one: the so-called The job responsibilities only exist in the documents

In the power supply station, it is difficult to carry out work strictly in accordance with the job responsibilities, because there are so many tasks, and everything that should be completed must be completed. If you completely follow each To allocate work based on the responsibilities of the positions, it should at least ensure that each position in the power supply station has corresponding personnel. However, it is currently difficult to achieve this in the power supply station. The staffing capacity of most power supply stations is completely inconsistent with the staffing situation and actual work. .

Realistic reason two: One post has multiple functions, which is a basic requirement of the power supply station.

In power supply stations, we often see situations where one post has multiple functions. He is both a meter reader and a He is an emergency repairman, who has to do both information and guest work as a salesperson; this is the situation for the personnel at grass-roots power supply stations, because only one post with multiple talents can meet the possibility of "doing the job at any time". To put it simply, he can "know everything" , although the quality and comprehensive ability of employees in grassroots power supply units cannot be compared with those in government departments and offices, they must be multi-faceted in terms of technical ability, because this is the most basic requirement for grassroots employees.

Realistic reason three: Structural shortage is a real and helpless problem

Structural shortage is one of the important management issues of grassroots power supply units, and most power supply stations are clear It means "shortage of staff", and according to the relevant regulations on staffing and establishment, their manpower is sufficient. The main reason is that there is a problem with the talent structure. Talents must not simply be measured by "number", but by the matching of personnel effectiveness with the actual workload of the power supply station. Among the various tasks of the power supply station, the actual work is far more difficult than Difficulty of design work, such as emergency repair work: Standards require 120 minutes to arrive at the emergency repair site in remote rural areas, but there are many remote areas that are simply impossible to reach in 2 hours. In addition, many power supply stations have experienced a "green and yellow" situation. "Old employees can no longer climb telephone poles, and young people are unwilling to climb telephone poles." This is a true portrayal. In recent years, the turnover rate of young employees in power grid enterprises has increased. This phenomenon is even more exacerbated.

Realistic reason four: Employee literacy fails to match current management standards

Speaking of this, it does not mean that the current grassroots power supply station employees have insufficient literacy, but it emphasizes that from the current management standards Starting from the requirements, it is difficult for most grassroots power supply station employees to adapt or match. The working methods and work styles inherited by power supply enterprises for many years are difficult to change quickly. Many managers have tried to use some methods to change the status quo, but with little success. The main reason is that the management standards do not match the quality of employees, or To improve employee literacy through practical and effective methods, or to fully consider the basic characteristics of grassroots power supply employees when formulating a series of management standards.

Realistic reason five: Corporate culture has become unrealistic spiritual food

We found in grassroots power supply stations that most front-line employees have low identification with corporate culture, and some even There is no basic cultural understanding, and there are even misunderstandings and prejudices about corporate culture. I once asked a grassroots employee "What is the service concept of State Grid Corporation of China?" She thought for a long time and asked me in doubt: "Work hard. Transcendence and pursuit of excellence? "... We are not optimistic about the understanding and recognition of corporate culture among grassroots power supply station employees, because their understanding of culture is still at the formal level such as slogans, slogans, and packaging. There is no in-depth interpretation of the corporate values ????behind the cultural spirit. Therefore, there is still a long way to go before we can unify the values, cognitions, and behaviors of grassroots employees from a cultural level.

Part Three

How to solve the problem of "difficulty in carrying out grassroots work"?

The work of grassroots power supply stations is complicated, specific, and complex... In addition, the reasons that make it difficult to carry out the work of power supply stations also include: talent structure issues, employee literacy issues, and management ability issues. , execution ability issues, corporate culture issues, etc., solving the problem of "difficulty in carrying out work" in grassroots power supply stations requires systematic advancement.

Avoid "qualifications" in the appointment of management personnel

The managers of the power supply station are the organizers and promoters of the work of the power supply station, and are the implementers and supervisors of work quality and standards. , so the appointment of managers should adopt a fair competition mechanism, avoid seniority, encourage the most capable, and influence and change the current working conditions at the grassroots level through the appointment of a group of highly qualified managers. Promote the implementation of power supply enterprise strategies and management standards in grassroots units.

The formulation of management standards must not be "one size fits all"

All management standards should be formulated in full consideration of the actual situation of grassroots power supply stations and the specific problems of power supply stations; avoid the emergence of management standards It is unrealistic and even causes grassroots employees to reject and resist management standards. We regard standardization and standardization as the most important management concepts of power supply enterprises, but we must also consider the "differentiation" of management. We do not advocate complete "individuality" management”, but it is allowed to seek common ground while reserving differences, as long as the goal of improving organizational effectiveness can be achieved.

The treatment of grassroots employees should not be “too grassroots”

Due to the development of social economy and the rapid rise in prices, the contradiction in the treatment of employees in power supply enterprises has become more and more prominent. Many employees said that “prices rise, wages But not much increase." In fact, compared with the previous income situation, the salary of grassroots employees has been improved, but compared with the corresponding job levels in other industries, it does appear to be "too grassroots." Of course, the employee benefits referred to here do not only refer to employees’ economic income, but also include: welfare benefits, spiritual encouragement, career development and other non-financial benefits. These issues need to be gradually resolved.

The implementation of corporate culture should avoid "following the formality"

The power supply institute is the basic unit of the power supply enterprise. It is the place where specific work is embodied and executed, and the strategy, concept and culture of the power supply enterprise are implemented and inherited. position; the sense of corporate identity and belonging of grassroots employees are established by the implementation of corporate culture. If we want grassroots employees to have more awareness, recognition, and practice of corporate culture, we must avoid the implementation of culture that is too formal. , slogan, only pragmatic cultural implementation and inheritance can establish faith in grassroots employees through culture, overcome difficulties, and prevent them from being "fearful of difficulties."

Ability and quality improvement must be "practical"

Anyone who finds it difficult to carry out work is "difficulty" caused by their own lack of ability; put aside all objective factors , the real reason why grassroots power supply station employees feel that their work is difficult is the problem of matching their ability and quality with their jobs. To improve the ability and quality of grassroots employees, they must solve practical problems at work and make the improvement of their abilities "effective". Work drives performance improvements.

Finally, it is said that it is difficult to carry out grassroots work. In fact, it is not difficult. As long as we can continuously improve our abilities, improve management deficiencies, and solve practical problems, I believe that one day, grassroots power supply stations will The work will be carried out more smoothly and efficiently, and will be understood and recognized by everyone!

This article only represents the author’s personal views. If there is anything left unexplained, please feel free to leave a message and interact!