How to be a good drugstore manager

After working in a pharmacy for three years, I realized that the store manager must have noble professional ethics, good personal qualities and a strong sense of responsibility, and always set an example, so as to be more appealing and really play a connecting role. Guidance service. Pharmacies should provide honest service and provide customers with a first-class drug purchase environment, which is the fundamental guarantee for pharmacies to increase their turnover. Therefore, the store manager should educate employees to firmly grasp the "service", instill the service concept of "customer first" into employees, and constantly strengthen the service consciousness: warmly receive customers and not be depressed; Customers should take the initiative to say hello when they enter the door, and don't neglect customers; We should provide quality service to our customers with sincere smiles and polite words. Only in this way can we gradually cultivate loyal customers and potential customers and let them continue to spend in pharmacies, so as to maintain the steady growth of pharmacy sales. Commodity management. Pharmacies must prepare commonly used drugs, so store managers should do a good job in commodity management: separate high schools from low prices, and recommend drugs according to people with different consumption grades; We should actively think about what customers think, be anxious about what customers are anxious about, and try our best to meet the needs of every customer. The sales volume is directly related to the adequacy of drugs. Therefore, the store manager must ensure that the store is constantly stocked and not out of stock, especially some old customers often buy the drugs they need. The store manager should be familiar with the inventory and quantity of some commonly used drugs to meet the needs of every customer who enters the store. If there is a shortage, he should actively find ways to communicate and get it in time through various means. Lead by example. Store managers should always study corporate culture, laws and regulations and various rules and regulations of the company with employees, educate employees to have a sense of the overall situation, and consider everything from the overall interests of the company. As a store manager, we must lead by example, always influence and motivate the shop assistants with practical actions, be good at thinking, be diligent and agile, advocate the spirit of not being afraid of fatigue and suffering, turn passivity into initiative, turn passivity into positivity, and give timely encouragement and praise to the employees who perform well. Professional in place. Store managers must actively study, improve their business knowledge and skills in selling drugs, and at the same time encourage employees to study and read more books, master the functions, indications and precautions of the drugs they operate, and truly sell drugs reasonably, so as to reassure customers. At the same time, the store manager should lead every clerk to become a health consultant for customers, so as to increase sales and customer unit price and reduce customers' complaints and complaints. Once a customer complains, the store manager should know the cause of the matter at the first time, communicate with the customer in time, resolve conflicts, use his professional knowledge, and actively and enthusiastically explain to the customer to satisfy the customer and avoid the loss of the customer. Consciousness is ahead. Store managers should keep abreast of competitors' information trends and be sensitive to competitors' sales trends and prices. Usually, the store manager should communicate with customers more, collect and analyze information through multiple channels, and analyze information in time to prepare for the response as soon as possible. At work, the store manager should know the customer's drug demand in time, make preparations in advance in time, and implement the store sales work. Personnel management. The store manager should communicate with employees at ordinary times, take the initiative to care for and help employees with difficulties in life and family, sacrifice rest time when necessary, and work overtime to give guidance and help. Store managers should help new employees improve their professional knowledge and adjust their mentality, especially those who are afraid of receiving customers or who are weak in asking for illness and recommending medicines. In addition, the manager should also observe the working status of each employee, explore the strengths and potential of each employee, encourage them to play their strengths, and put forward better development suggestions for the store. For employees whose suggestions are adopted, the store manager should give verbal praise, encourage employees to care about the enthusiasm of pharmacies, and cultivate the sense of responsibility of "taking the store as home". Store layout. The store manager should always pay attention to the layout of the store environment, which can be in the form of POP and posters. In the overall layout, it is necessary to strengthen the seasonal commodity atmosphere in the store and give more warm tips on medication guidance.