What is the complaint telephone number of ZTO Express headquarters?

1. The complaint hotline of ZTO Express headquarters is 95311.

2. If you are not satisfied with the customer service, you can complain on the official website. ZTO Express Complaint Official Website

1. Compensation object: The object of express compensation should be the sender or the beneficiary designated by the sender.

2. Compensation conditions: During the delivery process, the express delivery service organization shall compensate when delays, losses, damages, or inconsistencies in the contents occur. Express delivery service organizations are not liable for compensation under the following circumstances: loss of express delivery due to the natural nature of the items being sent or reasonable wear and tear; loss caused by the fault of the sender or recipient.