Year-end work summary of the service area

Year-end work summary of the service area

The whole year of work in the service area is about to pass. Have you written your work summary? Below I have carefully organized the service area for you. Year-end work summary, I hope it will be helpful to everyone!

Chapter 1: Year-end work summary of the service area

In XX, the party committee and management of the bureau where XX management is located Under the leadership of the Department, we will focus on the work goals, be guided by Deng Xiaoping Theory and the important thinking of "Three Represents", carry forward the Changjiu spirit, conscientiously implement the spirit of the "Double Generations Meeting" of the Bureau, emancipate the mind, keep pace with the times, and forge ahead. Innovative, truth-seeking and pragmatic, solid work, with the joint efforts of all employees, the work goals and tasks were fully completed, the year was safe and accident-free, and two harvests of civilization construction were achieved.

1. Completion of management objectives

1. The superior issued a toll collection plan of 4,124,210 yuan. As of December XX, tolls of RMB 1,000,000 were collected and the plan was exceeded.

2. The maintenance work is timely, the road surface is clean, the ditch drainage is smooth, the isolation fence is basically intact, the road is safe and smooth, and there are no traffic accidents and production safety problems due to poor road surface, isolation fence and management.

3. Strict maintenance management, appointing people, positions and machines, implementing single-machine cost accounting, and ensuring safe operation of equipment and vehicles without accidents.

4. Administrative management work is standardized, the system is sound, internal business information is complete, and internal stability is achieved.

5. The construction of spiritual civilization has been strengthened, the team has been united, the party branch has given full play to its role as a fighting fortress, the construction of party style and clean government and publicity work have been implemented, the leading cadres are honest and self-disciplined, and all cadres and employees of the institute have not violated disciplines. Violations. Was named the Wan'an County "Civilization Window" unit and the honorary title of Provincial Youth Civilization.

6. Comprehensive management of social security, family planning, and mass group work were carried out together, and the management goals were fully achieved.

2. Main tasks

(1) Strengthen toll collection work and do a good job in toll collection

1. In order to welcome the smooth opening, ensure the collection of tolls The fee work is carried out normally. The management office attaches great importance to the training of fee business knowledge, carries out various forms of business learning, selects key personnel to participate in skills training, and carries out job training throughout the office, with the old leading the new and learning from each other, so that employees can better master the skills. Develop knowledge and skills in fee collection business to ensure the normal operation of the fee collection system and the normal development of fee collection work.

2. With the purpose of high-quality, efficient and civilized charging, serving the people and contributing to society, we vigorously carry out charging work. We must pass five levels, catch three young people, implement four norms, and achieve four satisfactions. Special rectification Activity. Pass the political, organizational, competency, and integrity tests well; make fewer service errors, less disputes over collections, and fewer service complaints; implement service procedures, service standards, service commitments, and service words and deeds; achieve satisfactory service attitude, The service quality, service efficiency and service environment are satisfactory. Through activities, employees' professional ethics have been enhanced, service awareness and service quality have been improved, the charging environment has been optimized, and fee collection work has been promoted.

3. Actively cooperate with relevant departments to manage overloading and overloading, hang publicity slogans, and provide explanations to drivers and passengers, and have achieved phased results.

4. Actively carried out special rectification activities for large-ton and small-standard products, and levied fees in accordance with the law, which promoted the growth of fee collection.

5. Actively carry out the work of selecting the best, selecting outstanding fee collectors, outstanding teams every month, and selecting the "Top Thirty" at the end of the year. Through the work of selecting the best first, setting up models, and leading by example, the enthusiasm and creativity of employees have been greatly mobilized. The fee collection work has formed a positive situation in which everyone strives to be the first to create excellence, and each one compares his or her contribution.

6. Establish rules and regulations, strengthen management, strictly implement the discipline of levy work, strictly implement the thousand-point quantitative assessment system, clearly distinguish rewards and punishments, allocate the amount of hard work and laziness, and recognize merit in the year-end assessment. Pass.

(2) Do not relax the maintenance work, keep the roads clean, beautified, safe and smooth

1. Strengthen learning and education and build a high-quality road guard team. To do a good job in road maintenance, you must have a good team of road guards. Based on actual conditions, we attach great importance to the study and education of road guards, adhere to the learning system, organize road guards to learn road protection and maintenance knowledge, study the "Road Traffic Safety Law", "Safety Production Law", and learn relevant highway maintenance regulations, Improved the professional level of road guards and enhanced their sense of responsibility. Through on-the-job training, a team of road protectors with good political ideology, familiarity with business, and hard work has been established.

2. Insist on cleaning the road every day to keep the road clean, conduct daily inspections of roadbeds, bridges and culverts, ditches, barbed wire and other facilities and actively maintain them. Reinforcement and straightening of 1,878 meters of barbed wire, 2.13 kilometers of isolation fences, dredging of 48,270 meters of side ditches in the drainage system, cleaning of 306.6 cubic meters of culvert silt, cleaning of 21,200 meters of expansion joints, 21,000 meters of bridge deck drainage system, pruning of road shoulders, slopes and removal of guardrails There are 224,800 meters of external weeds, 36.699 kilometers of central greening trees, and 3,000 meters of interconnected greening.

3. Strengthen road condition investigation, especially in rainy season, carefully prepare maintenance plans, promptly report information, and report relevant data.

4. Strengthen the attendance assessment of road guards, reward hard workers and punish laziness, enhance the road guard’s sense of responsibility, and improve the efficiency of maintenance work. Our maintenance work attendance assessment management method is in Taigan Road has been promoted.

(3) Establish and improve organizational structures, continuously improve rules and regulations, and comprehensively strengthen internal management

1. Based on job responsibilities, establish and improve organizational structures at all levels, and manage personnel according to department functions The division of labor has been carried out and the management mechanism has been improved to ensure that there is organization, leadership and dedicated personnel responsible for carrying out various tasks.

2. Various rules and regulations have been established and improved, some of which have been bound into books or posted on the wall. We have achieved the goal of acting according to the system, using the system to manage people, democratic management, scientific management, and realizing the institutionalization and management of management. Standardization.

3. According to the relevant assessment rules issued by superiors and combined with the actual situation of the office, the management office’s thousand-point assessment and evaluation rules were formulated, and work assessments were carefully conducted.

4. We vigorously advocate conservation, increase revenue and reduce expenditure, seek benefits from management, spend according to plan, eliminate waste, use money wisely, and better control expenditures.

5. Implement quasi-military management, strengthen labor discipline, organizational discipline, and serious work style, creating a good working and living environment.

6. Earnestly carry out the review and evaluation of the government affairs environment, continuously improve the work style, and the government affairs environment has been significantly improved.

7. Adhere to democratic centralism, collective research on major issues, openness of affairs, democratic participation in government affairs, close contact with the masses, and good things for the people. The majority of cadres and workers have fully enjoyed the power of being the masters of the country.

(4) Strengthen party building and give full play to the role of the party branch as a fighting fortress

1. The party branch attaches great importance to and carries out party building work well. Although it is a newly established management office, various tasks are complicated and the branch has not yet been established. We do not wait and do not rely on it, but we focus on the collection work and the party building work at the same time. The party building work escorts the economic construction work. Party building work opinions and party building work systems were formulated, and a temporary party branch committee was established to clarify the division of labor and responsibilities. The party building work has been deployed, planned, arranged, inspected and implemented. ***Page 3, current page 1 123

2. Strengthen theoretical study and education, and improve ideological and political quality. The 21st century is an era of innovation and reform and a learning society.

Focusing on the goals of reform, development and service, the party branch actively organized party members, cadres and employees to study theories, purchased relevant learning materials, adopted centralized learning and self-study methods, and paid close attention to the learning of the leadership team, middle-level cadres and party members.

3. Strengthen organizational construction and actively carry out organizational activities. Adhere to the "three meetings and one lesson" system. Timely transfer of organizational relationships, payment of party dues in accordance with regulations, emphasis on party member development and leadership class construction, conscientiously convened the democratic life of the leadership team, the team is united, and the work is effective.

4. Conscientiously implement democratic centralism and conduct collective research on major issues. Major matters such as supplementary wages, overtime wages, ticket commissions, medical expense management measures, building employee reading rooms, building flower rooms, building employee fitness gardens, personnel arrangements, hiring of middle-level cadres, etc. are all collectively studied and decided, and there is no exclusive power. The phenomenon of individuals having the final say.

5. Pay attention to team building and strengthen training and training. Select key personnel to participate in learning and training, and organize key personnel to visit brother units on Changjiu Road to learn from their advanced management experience, innovate themselves, and improve management levels. We conscientiously implemented the "Regulations on the Selection and Appointment of Cadres", selected people with good work styles, and selected people with good work styles. Through open competition and democratic evaluation, a group of high-quality cadres took up middle-level cadre positions and played a backbone role.

6. Strengthen and improve the party's work style, and do a good job in building a clean government and anti-corruption. Conscientiously implement the arrangements and requirements of superiors for the construction of party style and clean government, formulate work plans for party style and clean government and anti-corruption, implement the responsibility system for the construction of party style and clean government, focus on the construction of party style and clean government for party members and leading cadres, and strengthen the supervision of all links. Supervision and inspection showed that leading cadres are honest and self-disciplined, there are no violations of disciplines and regulations, and there are no petitions and complaints, achieving the goal of building a clean and honest government.

7. The party branch promptly communicated, implemented and implemented the spirit of the superior meeting, put forward implementation opinions, and completed various tasks assigned by superiors as required.

8. Enthusiastically care about mass organizations and actively support mass work. The party branch adheres to the fundamental policy of relying wholeheartedly on the masses, strengthens the leadership of mass organizations, protects the legitimate rights and interests of employees in accordance with the law, ensures the ownership of employees in accordance with the law, and fully mobilizes the enthusiasm of the majority of employees. Adhere to democratic management, make all affairs public, and truly implement the employees' right to know and participate in democratic management. Adhere to party building to lead league building, and drive the ideological, political, organizational and style construction of the league by strengthening party building. With "learning and educating people, innovation and dedication" as the main line, we will strengthen the development of young talent resources and do a good job in recommending talents, so that the majority of young members will become experts in their positions, become a new force in the construction of two civilizations, and become the party's right-hand man.

(5) Strengthen publicity and ideological work and actively carry out civilized creation activities.

1. Increase publicity efforts to publicize the party’s principles and policies, and use bulletin boards to publicize the important ideas of the “Three Represents”, the spirit of the national and provincial “two sessions”, and the work of the Senior Management Bureau and the “Double Generations Conference” , the spirit of the enlarged meeting of the Party Committee of the Bureau, the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, publicity of new trends and new looks, and effectively played the positive role of publicity work in gathering people's hearts and boosting morale.

2. Actively carry out ideological and political work, carry out heart-to-heart talks, clarify doubts, resolve conflicts, and clarify emotions for employees, so that employees can have stable minds and work with peace of mind.

3. Actively create conditions, build activity carriers, and carry out healthy and beneficial cultural and sports activities. Established a staff home, party and league member activity room, book reading room, purchased billiard tables, table tennis tables, fitness equipment, badminton rackets, etc., provided necessary conditions and places for employees to study and carry out various activities, and actively carried out Cultural and sports activities. During the Spring Festival, a literary evening was held. On May Day, young members of the league were organized to go mountain climbing. On July 1st, employees were organized to watch the revolutionary historical movie "Mao Zedong and Snow" and use their spare time to learn to dance, which enriched the cultural life of employees and enhanced their morale. The physical quality of employees improves the charisma, cohesion and combat effectiveness of the party organization.

4. Strengthen the construction of spiritual civilization and actively carry out civilization creation activities.

A leading group for creation activities was established and solidly carried out civilized creation activities. It was rated as a county-level civilized window unit and a provincial youth civilized number. The "Safe and Civilized Community" application materials have been submitted for approval.

(5) Do not relax in comprehensive management, tighten production safety, and ensure internal safety and stability

1. Clarify the management objectives of comprehensive management and the responsibility system for production safety, and implement? With the veto system, all levels have signed a comprehensive management target management responsibility letter, and implementation has been implemented at all levels, with the responsibility assigned to units, departments, and individuals. A leading group for comprehensive management and a leading group for production safety have been established, and organizations at all levels have been established and improved to ensure that the comprehensive management work is managed, managed and held accountable.

2. Strengthen the quality training of the comprehensive management team, earnestly carry out the "Fourth Five-Year Plan" legal popularization and safety education work, and all employees participate in the legal popularization examination. Actively carry out national safety production month activities, educate employees to strictly implement safety production operating procedures and safety production regulations, improve employees' legal awareness and safety prevention skills, and put safety first and scientific prevention.

3. The public security prevention work has been strengthened, especially in key locations and areas, and a joint police-civilian defense point has been established with the local police station. The comprehensive management duty system has been strictly implemented, and regular telephone calls to comprehensive management personnel have been adhered to. Contact and 24-hour mobile phone contact system. The comprehensive management of social security has focused on the first-class management, ensuring the personal safety and property safety of the management office, and ensuring safety and no accidents throughout the year.

4. Actively carried out in-depth and detailed ideological and political work and carried out heart-to-heart talks. We attach great importance to mass work, straighten out various relationships, actively obtain the support of relevant local departments, and create a good surrounding and social environment. The management office is politically stable, the public security situation is stable, and the employees and the masses live in harmony, unity and friendship. Feel comfortable and have peace of mind in work and life. .

3. Some experiences

Since its establishment one year ago, the management office has achieved gratifying results in a short period of time. The toll collection has exceeded the target and the Tai-Gan toll collection business knowledge competition won the first place. One person, all the work of the management office is on the right track, safe and accident-free, internally stable, employees feel at ease, and people can be retained, laying a solid foundation for the realization of material civilization, political civilization, and spiritual civilization. Looking back on the past, we have the following insights:

First, to build a unit well, we must have a good leadership team to lead everyone to build a good team. The members of the leadership team of Wanan Institute are united and dedicated to their cause, have a strong sense of mission and responsibility, govern for the people, work diligently for the people, be honest and self-disciplined, lead by example, be selfless, lead everyone to seek development, and conscientiously implement the formulated "Management Institute Leadership" "Code of Conduct for Cadres", put people first, manage scientifically, lead by example, be the first to set an example, cultivate character with virtue, be honest and self-disciplined, take pride in performance, and make selfless contributions. ***Page 3, current page 2 123

Second, to build a unit well, it must have its own culture and work goals, stick to the goals, never relax, and move forward courageously. Our office has created its own culture, put forward work ideas and work goals, and continued to work hard according to the set goals, and basically achieved the goal of achieving results within one year. The working ideas of our office are: high starting point, laying a solid foundation, and achieving results in one year; high speed, forging ahead to explore new paths, and making breakthroughs in two years; high efficiency, uniting and working hard to reach the top, and becoming first-class in three years; high level , Reform and innovation will never end, and achievements will be made every year.

Third, to build a unit well, it is necessary to build a team of high-quality cadres and give full play to the backbone. High-level cadres are composed of high-quality talents, and high-quality talents are the result of high-quality education and training. We attach great importance to the education, training and training of talents, and select key personnel to train in important positions, participate in training, and visit and study in sister units. After half a year of probation, an assessment was conducted, and through open competition and democratic recommendation, a group of high-quality cadres were selected to take up middle-level positions and fee-collecting squad leader positions.

Fourth, to build a unit well, it must have a scientific management system, scientific management, and gain benefits from management.

Our office has established and improved rules and regulations, used the system to manage people, and acted according to the system, established a good working order, and embarked on a scientific and standardized management track.

Fifth, to build a unit well, it must have the idea of ??serving the people wholeheartedly, maintain flesh-and-blood ties with the people, and do practical things for the people. The leaders of our office are people-oriented, do not put on airs, do not use power to oppress others, integrate with the masses, share the joys and sorrows with the masses, work together in the same boat, work hard to practice the "Three Represents", and seek benefits for the broad masses of the people. The work is done openly, fairly and democratically, and has won the support and understanding of the majority of employees. They have a strong affinity. The comrades assigned to the office are calm and stable, and they are unwilling to leave, so they can retain people.

Sixth, to build a unit well, it must be innovative and have its own characteristics. Innovation seeks development, characteristics seek survival. On the basis of learning from the experience of brother units, our office strives to reform and innovate, improve working methods, improve work style, and create its own characteristics. The first is to establish its own culture and put forward slogans; the second is to carry out a wide range of special rectification activities throughout the institute to pass the five tests, catch the three young people, implement the four norms, and achieve the four satisfactions; the third is to beautify the green environment and Raise funds to build flower houses; fourth, implement a floating salary system for road guards, and pay wages based on attendance and work performance, which greatly mobilizes the enthusiasm of road guards and has a significant effect on doing maintenance work; fifth, give full play to Employee specialties, organizing employees to learn dance in their spare time, enriching employees' cultural life.

In the past year, our institute has achieved some results, but some aspects of work are not yet in place, and there are still some problems:

1. Infrastructure is lacking, and Westport and Shaokou The domestic water shortage problem has not yet been solved.

2. The quality of middle-level cadres needs to be further improved and training needs to be further strengthened.

3. Internal management is not standardized enough and further innovation and management strengthening are needed.

In the new year, we will unite closely around the Party Central Committee with Hu Jintao as General Secretary, and under the leadership of the Bureau’s Party Committee and Management Office, we will unite and forge ahead, continue to innovate, make careful arrangements, and work hard to practice, Take the management office's work to a new level.

Part 2: Year-end work summary of the service area

1. High standards and strict requirements, realizing role changes, improving system construction, strengthening disciplinary constraints, increasing execution efforts, and improving employee quality . In terms of management, we adhere to the principle of level-by-level and level-by-level responsibility, providing a platform for everyone to display their talents and abilities.

The heads of various departments in this service area have changed from managers of specific affairs to organizers. Their roles have changed. From passively accepting tasks in the past to actively assigning work tasks now, they can enter as soon as possible. role, give full play to one's abilities or strengths in a certain area, lead department personnel to follow the overall operating ideas of the service area, focus on the present and the long-term, clarify one's responsibilities, boldly innovate, be brave in pioneering, and complete their respective jobs well. . High standards, strict requirements, and strive to be better and better. Lead by example, be the first to set an example, and take the lead in complying with all rules, regulations and work disciplines in the service area. According to the actual situation of the department, the division of labor is clear, discipline is emphasized, work goals and requirements are put forward, and the important role of managers and all employees in the survival and development process of the enterprise is fully brought into play. In the execution system, everyone is equal and rewards and punishments are clearly defined, while combining? The humanistic management mechanism of moving with emotion and understanding with reason integrates emotional management into the whole management process, continuously improves the quality of management, turns the restraint mechanism into conscious actions of employees, and improves the quality of employees at the same time. As a result, good people and good deeds come out one after another: at 6:30 in the morning on January 24, XX, when it was just dawn, the gas station staff helped the little girl who was stranded by the bus to go home; at 6:30 in the morning on May 10, XX, the staff of the East Restaurant helped Sun Ningbo, who ran away from home, found his parents and sent a banner; at about 5:30 pm on May 16, XX, oilman Zhang Qingwei discovered that a medium-sized Jiefang truck was on fire at the gas station and helped put out the fire, etc.

2. Intensify efforts in comprehensive management

In response to some new situations and new problems brought about by organizational adjustments and supply conditions, we have adapted to changes and taken a series of measures to increase business operations. fine management efforts. First, we have implemented quantitative target management and established and improved a systematic performance management system through tracking inspections, regular reports, monthly meetings for analysis and evaluation, and monthly employee evaluations. The second is to use the certification results to strengthen the standardization, procedure and standardization of business operations, improve the quality of various tasks, and optimize the quality of business management. The third is to carry out in-depth labor competition activities, providing a carrier for building the "Jingfu Brand" and "Civilized Window". At the same time, we have strengthened smiling service, civilized service, fast service, extended service and warm service throughout the region to create customer value and meet customer needs. Fourth, specific plans were implemented for difficult and focus issues in operational safety. First, in response to square safety issues, preventive measures were jointly formulated through communication and consultation with the public security department and local government; second, in response to oil supply issues, gas stations have increased their contact with oil supply units, and their finances have also improved. In order to ensure the timeliness of payment, the supply of oil products is relatively timely. Third, hold an economic analysis meeting for department heads to coordinate and solve difficult problems. At present, with the support of leaders at all levels, the operating conditions and surrounding external relations are good. The fifth is to strengthen the implementation of rules and regulations. Since its opening, the company has been merciless to employees who violate regulations and disciplines. It has fined and dismissed those who should have, suppressing disciplinary violations and building a warning platform for the majority of employees. Sixth, timely and reasonable deployment of employees in various departments. Seventh, strengthening employee skills training has achieved the expected results, enabling employees to become familiar with their positions, understand skills, master procedures, and operate proficiently. Eighth, a group of new employees have been enriched and new vitality and vitality have been injected into the workforce.

3. Safety service = benefit, open up channels to create benefits

In recent years, our company has always put safety service = benefit, open up channels to create benefits, as a top priority. The central work will be taken care of. Since its opening, the following work has been done around this work:

1. Grasp awareness and improve consciousness. Safety production is the basis for the company's survival and development. In accordance with the spirit of relevant documents from our superiors, we adopt the approach of early deployment and early publicity, so that employees can take safety and service work seriously, seriously, and urgently, and consciously change safety to me. To be safe, it lays a solid ideological foundation for economic benefits. In our work, we implement personnel, systems, institutions, responsibilities, and funds. Sign safety responsibility letters with all employees at all levels to clarify their respective responsibilities. Safety education is regarded as an important part of employee assessment and a one-vote veto system is implemented. Implement the principle of "who is in charge and who is responsible" to ensure clear responsibilities and assign responsibilities to each person. According to the training plans formulated by each department and the actual work, organize comprehensive quality training for managers above the team leader, new employee training, ISO9001 quality management system, ohsas18000 occupational health and safety management system training, and corporate rules and regulations and other project training. The training content involves The company's policies, applicable laws and regulations, production management, financial management, marketing management, labor protection, democratic management, file management, safety and fire protection knowledge, and corporate culture construction, etc. Through training, we not only improve the overall quality of employees, but also realize the continuous value-added of corporate human resources.

2. Focus on management and establish various work management organizations. In order to strengthen the organizational leadership of various tasks, this service area has established a leadership group to organize the study of safety knowledge and re-launch and redeploy safety in accordance with the requirements of superiors. Plans have been formulated at all levels to clearly define goals and assign responsibilities to people. A business network that is vertical to the bottom, horizontal to the edge, and coordinated and linked has been formed.

3. Focus on key points to ensure smooth operation. This year is the start-up year for this service area. It has not been open for a long time and its social reputation is not high. At the same time, the supply of refined oil is not timely. Undoubtedly, it will cause certain difficulties in generating economic income. To this end, we focus on expanding our visibility and solving delays in supply. First, scientific organizations increase publicity.

The catering department distributes leaflets; gas stations offer free car cleaning services. Second, employees are strictly required to do the following four things: First, greet them when they come and send them out when they go. The second is to strengthen employees' learning of rules and regulations and ensure that they act in accordance with the regulations. The third is to strengthen the management of departmental measures to ensure that the measures are feasible and implemented in place. The fourth is to strengthen employee job training. Third, give full play to the functions of the department, strengthen the monitoring and analysis of customer sources, keep abreast of customer sources, actively adopt various rational suggestions put forward by customers by issuing customer satisfaction questionnaires, and promptly correct customer dissatisfaction. . 『 1 』『 2 』

4. Pay attention to details and promote economic development. We firmly establish the concept that "details determine success or failure". In terms of service, we strongly emphasize "never tire of precise management and never tire of detailed management". We advocate paying attention to details and doing small things carefully and well. First, strengthen daily department inspections. We persisted in strengthening on-site safety management, promptly discovered problems, and eliminated hidden dangers. Through safety inspections, we found many safety hazards and issued 13 rectification notices. 13 hidden dangers were completely rectified, and we resolutely stopped various violations. Second, make preventive preparations. Formulate detailed emergency plans, establish an emergency team, and staff it with sufficient personnel to ensure that emergency supplies and equipment are sufficient and intact, and handle various emergencies in a timely manner. Before entering the flood season, the drainage facilities in the entire district were uniformly inspected, repaired, and cleaned to ensure smooth drainage. Problems were repaired in a timely manner to ensure traffic safety. Firefighting, robbery prevention, and flood prevention drills were conducted on April 23. Third, strengthen the duty system. Each department implements the implementation of squad leaders and above taking turns to lead the shift, emergency measures are appropriate and effective, and emergencies can be responded to in a timely manner.

Seize the development opportunity, with a realistic spirit, a solid work style, and flexible business tactics, continuously strengthen the level and quality of business operations, adjust business strategies, and implement multi-variety and diversified business development strategy. The catering department has launched a series of measures, such as the "Lucky Customer" and "It's your birthday today" dining activities with prizes. The gas station adopts the measure of bringing in the new with the old, training new employees, vigorously promoting high-quality services, and providing free car cleaning services for refueling vehicles. When oil products are in short supply, the gas station strengthens contact with the business department to timely grasp sales and vehicle sales. flow, and do a good job in oil reserves to ensure normal operations; in response to problems such as few employees and few technical backbones, the auto repair shop first uses free time to strengthen technical and service quality training to improve customer satisfaction; second, employees do not take breaks and work overtime Add some points to meet normal operations. Through the joint efforts of all employees, the operating income of the service area from January to May this year was 13.9231 million yuan, completing 93% of the first half of the year's tasks, and realizing a profit of more than 58,100 yuan after amortizing all start-up expenses.

4. Strengthen internal management and lay a solid foundation for development. (1) In line with the principle of "making the best use of people's talents and making the best use of materials", we strictly control personnel management, implement fixed posts and fixed staffing, and make one person use multiple tasks, which eliminates the phenomenon of overstaffing and mutual disputes, and also avoids unnecessary expenses in the use of personnel, and provides benefits to the enterprise. The cost is reduced, allowing everyone to give full play to their personal energy and become an indispensable brick and tile of the enterprise.

(2) Enhance cost awareness, strictly control material consumption, and strive to achieve cost savings and consumption reduction.

Since our opening, we have been focusing on energy conservation and cost reduction, and seeking new economic growth points. Starting from saving a drop of oil, a square meter of gas, and a kilowatt hour of electricity, we will increase the supervision of on-site management, strictly manage, operate carefully, strictly implement the "Water and Electricity Saving System", and reduce runoff, leakage, dripping, and leakage. By taking a series of measures, the phenomenon of long-lasting lights and long running water has been basically eliminated. While doing a good job in saving energy and reducing consumption, we must strictly control expenses and not spend a penny extra. Each operating department shall make flexible arrangements, keep a close eye on the market, continuously expand purchase channels, compare products, reduce operating costs, and make all aspects Costs are reduced to rock bottom. At the same time, we strictly follow the company's two system requirements, closely focus on the company's development theme, adhere to "people-oriented, development and innovation, continuous improvement", constantly improve service quality, and meet customer needs. After half a year of hard work, this service area has gradually embarked on a positive journey. road to development.

(3) Effectively strengthen logistics support work.

In order to ensure normal operations, the General Department goes all out to do a good job in logistics support, keep abreast of the dynamics of each department, and try to improve maintenance technology. At work, every effort is made to achieve advance discovery, timely maintenance, and rapid repair. Understand each department's equipment one by one and investigate them one by one, from practicality to maintenance, to ensure the normal operation of the equipment. We always insist on reducing intermediate links, reducing maintenance costs, and improving equipment integrity rate.

5. Strict management, sincere emotions, and create a "family" atmosphere.

Management is the eternal theme of enterprises, and the construction of corporate culture is also an important means of management modernization. In a sense, management is also culture. The company has formulated hundreds of systems, large and small, and dozens of assessment standards, all embodying the word "strict". We are committed to the implementation of these systems to the letter. All are equal before the system, and strict implementation has become a trend. If there is a quality accident, you will be fined one stroke according to regulations. Our strict management is a feature of our corporate culture. Of course, the starting point of "Strict" is the deep love for employees. Employees are the company's greatest wealth. We strictly manage our employees based on caring for and protecting their fundamental interests. At the same time, we attach great importance to caring for employees' lives and ideological changes in our daily work. We insist on being present at weddings and funerals, and always lend a hand when employees encounter difficulties, creating a "family" atmosphere for employees, which greatly improves employees' sense of ownership of the company as their home. In April, the company launched the "I contribute to the company, I give ideas to the manager" activity. In just a few days, all cadres and employees stood from different perspectives and focused on how to improve products, services, environmental quality, He made suggestions and came up with more than 200 ideas in several aspects such as increasing revenue and reducing expenditure, and gave certain rewards to those who made valuable suggestions. Through the implementation of this activity, the sense of ownership of all employees has been improved. It has also been seen that employees care about the company and have a relationship with the company, which has played a certain role in promoting the healthy development of the service area. ?

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