202 1 Annual Work Plan of Property

In order to create a comfortable and relaxed living environment for residents in the new year, it is necessary for property management companies to make plans for the next step. The following is the Annual Work Plan of 202 1 Property compiled by me for reference only. Welcome to reading.

202 1 Annual Work Plan of Property (I) According to the present situation of property management in xx, xx Property Management Co., Ltd. is facing severe challenges. In order to win the market, enhance the brand, establish a new image of xx property, constantly improve the service level and quality of property management, strengthen the comprehensive quality of staff and improve the comprehensive management ability, strengthen communication and cooperation with the owners, and constantly improve their understanding and meet their needs. Continuously improve the owner satisfaction of the management office, introduce competition mechanism, and obtain the maximum social, environmental and economic benefits for the company at the lowest cost. To this end, the management office work plan is formulated:

First, give full play to the spirit of unity and cooperation of xx property management company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold a regular work meeting every half month. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

Change the old way of waiting, needing and relying on everything, and establish a brand-new owner-centered service concept.

Third, activate the management mechanism

1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs, do their best, and be directly responsible to the supervisor, who is directly responsible to the director. When necessary, each supervisor shall sign a management objective responsibility letter with the person in charge of the management office.

2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.

6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is xx%, and the return visit rate of complaint handling is xx%.

2. The satisfaction rate of community owners to service work is above xx%.

3, urgent repair rework in time, repair rate is not higher than xx%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

6. The management office plans to set up a community cultural activity group by the owners' committee to carry out colorful community activities; Make full use of the publicity column to make some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is above xx%; The property management report is published to the owner once a year.

Five, strengthen training, pay attention to the training effect.

The management office selected a good soldier and set up a training implementation team with the director as the main body to train new employees and on-the-job employees:

1, new orientation training.

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2, on-the-job training.

Training content:

1, various rules and regulations of xx property management company.

2.xx company employee handbook.

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments.

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

VI. Enhance the brand of xx property service and create a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7, safety, fire management: strengthen the security guards should know the meeting, etiquette, management skills, communication skills, emergency treatment and other training, improve the identification system, outsiders (decoration personnel) in and out of the identification registration, rental housing registration, household registration and other management work, requiring security guards to be familiar with the owners in the community up to xx%. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, to carry out a variety of operations and measures.

The management office will intensify efforts to urge the owners who are in arrears, and selectively take certain measures for stubborn households, and make statistics and implement them to people every month. In addition, the management office will take the following series of measures to develop diversified businesses, strive to create a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the site under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

VIII. Other Work

1, pay attention to and urge the housing production company to solve the problems left over by the roof waterproofing and heating project in the residential area.

2, make full use of the police station in the area of public security prevention and treatment, establish and improve the early warning mechanism of joint defense.

202 1 Annual Work Plan of Property (II) In 20021year, the Property Department closely followed the eight-character policy of "supervision, guidance, standardization and service" and implemented it layer by layer, striving to complete the following work objectives and tasks.

I. Guiding ideology

Closely around the central work of the Housing Authority, actively contact and coordinate the property enterprises in the area, take "standardizing services and building harmony" as the theme, "creating municipal star-rated service enterprises and creating municipal safe communities" as the goal, and take the "Year of Quality Property Service" as the opportunity to strengthen daily management, strengthen daily guidance, strengthen daily supervision, pay attention to work effectiveness, and vigorously advocate and abide by "property lies in management, management lies in service, and service serves".

Second, the work objectives

One theme: Take the construction of "safe and harmonious housing management" as the theme, and take the community owners' peace of mind, peace of mind, comfort and warmth as the purpose. Two innovations: to create a municipal safe community, to create a municipal star-rated property service enterprise, and to achieve three struggles in the property community: to strive for petitions without groups; Strive not to have any liability accidents; Try not to hear discordant notes. Property grade service should be in the forefront of counties and cities in undertaking inspections.

Third, the focus of work

Standardize workflow, open procedures, simplify procedures and improve efficiency.

1. On the original basis, revise the Work Flow of Bidding for Early Property Management;

2. Modify the workflow of property inspection;

3. Revise the workflow of establishing owners' assembly and owners' committee;

4. On the original basis, improve the approval procedures of special maintenance funds for residential buildings in property communities.

Fourth, specific work.

1. Intensify property publicity and carry out activities of introducing property knowledge into thousands of households. With the promulgation of various laws and regulations, people's awareness of rights protection is increasing day by day, and property management is gradually moving towards the track of standardization. Owners' understanding and incomprehension of property management directly affects the service quality of property management, so publicity is particularly important. The property department must take the propaganda work as the top priority, and publicize the relevant knowledge of property management through radio and television and other news media, propaganda vehicles, leaflets, community blackboard newspapers, banners and other forms and channels.

2. Correctly guide people's concept of property consumption, establish a property service system with equal value, let owners clearly understand consumption, adopt menu service, run the 1-2 pilot well, and then promote it in the whole region.

3. Strengthen training, improve the quality of employees, and coordinate this year's training work with the Housing Society, and organize at least 2-3 sessions. Training content: property management related laws and regulations training or real estate laws and regulations training closely related to property management.

4. Actively organize the horizontal contact and communication between property enterprises, establish and popularize advanced models, and drive the overall quality of the property management team to improve steadily.

5. Do a good job in the supervision of property bidding in the early stage.

6, conscientiously do a good job of property handover inspection.

7. Do a good job in guiding the establishment of the owners' congress and the owners' committee, and carry it out one after another, in strict accordance with the procedures. Try to set up three more in 202 1.

8. Establish and improve archives, and pay attention to trace management. From the telephone calls and visits of the owners to the records of the previous property and the records of property inspection, it is necessary to put them on file, so as to be truly well documented.

9. Handle calls, letters and visits in a timely manner, resolve conflicts in the bud, seriously handle effective complaints from the owners, and promptly reply to the hotline.

202 1 Annual Work Plan for Property Management (III) Under the leadership of Logistics Group, xx Property Management Company adheres to the group's purpose of "serving and educating people", strives hard, is realistic and innovative, and successfully completes its task in 2020. In addition to firmly adhering to the concept of "service" as always, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the development of property management companies, strengthen the sense of crisis, advocate the sense of doing things with one heart and one mind, realize the comprehensive, healthy and orderly development of the Group's work, and lay a solid foundation for fully fulfilling the goals set by the Group's development plan. In 20021year, our company mainly pays attention to the following aspects:

First, do a good job in daily work and improve the service quality of the company.

This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

Second, rectify the ranks of cadres.

The property management company is integrated from the original four centers, with a large number of employees. At the beginning of the company, there was no competition for cadres. After work in 2020, some cadres are competent and some cadres are incompetent. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

Third, the rational planning department.

At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.

Fourth, actively promote "transfer"

The work of "changing appropriation to payment" is very important for property management companies. Judging from the current school operation, it is difficult for property management companies to operate. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet.

And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

Five, personnel, posts, personnel and efficiency.

Considering the huge team of property management companies and the shortage of funds, the company is prepared to try its best to attract young and promising people to work, and it is not allowed for people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

Six, in a planned and step-by-step training of cadres and workers.

We have been training for a week from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee.

This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

Seven, mobilize the enthusiasm of the whole company employees, multi-channel income.

Among all the companies in the logistics group, our company is probably the lowest in income-generating capacity, because all the work is carried out around the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

(1) Conduct domestic business. Many property management companies are cleaners, and many cadres have such practical experience. Starting from the sanitation in housekeeping is more in line with the current reality of our company and is also a starting point for income generation.

(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices.

(3) flower rental and trading business. There is a flower house in the school management department of the company, and now it only provides flower rental business for the conference.

We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property management companies, one is automatic coin-operated washing machines; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company.

In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.

202 1 Annual Work Plan of Property (IV) In 2020, with the support and leadership of the Development Zone Management Committee and the head office, the operating income has reached xx million yuan. 202 1 Continue to maintain the good development momentum in 2020, respond to the call of the municipal government to revitalize the old industrial base of xx, further increase business investment, strive to introduce more engineering projects, and focus on developing property management business. At the same time, we must find problems, gaps and shortcomings. To this end, we have formulated the company's work plan for the second half of 20021:

First, the overall work objectives

1, firmly grasp the sanitation, improve the quality of road cleaning, and ensure the environmental sanitation of the development zone in the city.

2, the development of greening, to ensure the completion of the development zone issued by the green maintenance and green cleaning tasks.

3. Actively expand other engineering businesses and improve economic benefits.

4, to ensure safety in production, strengthen safety awareness, especially to ensure the safety of vehicles and road sweepers.

5, improve the service consciousness and service concept of all cadres and employees.

6, safeguard the legitimate interests of workers, improve the welfare of workers, and ensure the stability of the workforce.

7. Strive to complete the annual operating income of xx million yuan and the profit and tax of xx million yuan.

8. Actively expand new business of property management, and plan to undertake comprehensive property management of high-speed rail international business district.

Second, the specific measures

1. Strengthen political study, unify ideological understanding, and raise the awareness of all cadres and workers to serve the construction and development of the development zone. Communicate the new situation, new development and new changes in the development zone to employees and stimulate their enthusiasm for work.

2. Strengthen the staff's business skills training.

In particular, property management personnel, including managers, maintenance personnel, order maintenance personnel (security guards), cleaning personnel and other different departments and different types of work, should regularly carry out property management knowledge and professional skills training, and regularly carry out fire protection knowledge training; Conduct safety education for drivers regularly.

3. Each department shall continue to implement the contract responsibility system, and the department head shall be responsible for all internal affairs of the department, and the department head shall be responsible for the company manager.

(1) The company plans to formally establish a supervision department, which is subordinate to the company office and reports to the office and the general manager of the company.

Since the establishment of the supervision department at the beginning of xx, it has played a great role in promoting the company's work, but the supervision is still not enough, and there is still a big gap from the expectations of the company leaders for the supervision department.

The company plans to formally set up a supervision department in the second half of the year, strengthen the inspection and assessment of all departments, quantify the assessment indicators, and conduct the assessment twice a day, without going through the motions, formalism and fear of offending people. Fill in the daily assessment form truthfully, summarize the assessment at the end of the month and report it to the office, and reward and punish according to the company's reward and punishment system.

(2) Major reforms are planned for the Environmental Guard.

The implementation of the contract responsibility system, the sanitation team to implement the captain responsibility system, the captain signed the contract responsibility contract, fully responsible for sanitation work.

At the same time, it is planned to contract in sections, and the regulatory authorities will assess and reward each section; The garbage transfer station (motorcade) implements the captain responsibility system, and the captain signs the letter of responsibility, and the scope of duties includes garbage transfer station, motorcade, security, muck disposal, etc. Sign a letter of responsibility with the driver to clarify the responsibilities, rights and interests of the driver, and further clarify the respective responsibilities of the company and the driver after a safety accident; The original garbage station was reformed and a new compressor set was installed. Strengthen the service function, improve the service level and increase the service to enterprises and institutions. It is planned to increase 1 closed sweeper, 1 dung suction vehicle and 1 sprinkler; It is planned to take over Qi Jing Road refuse transfer station.

(3) Strengthen the internal management of the office.

Supervise and evaluate the labor discipline and performance of all departments of the company; Responsible for the comprehensive management of warehouse, automobile and other affairs; Organize the manager's office meeting and team leader meeting, summarize the monthly work and make the work plan for next month; Arrange the supervision department to check the work of each department every day; Further strengthen material procurement, warehouse management and oil management, and materials must be signed by leaders; The fuel ticket will be issued by the office in a unified way, and can only be refueled after being signed by the general manager, and the office will arrange someone to accompany it; Car maintenance and purchase of spare parts shall be the responsibility of special personnel, and the office shall make unified arrangements.

(4) The greening team implements the contract responsibility system.

The manager in charge signs the contract responsibility contract and is responsible for all internal affairs of the greening team. While ensuring the completion of the green belt maintenance and cleaning tasks assigned by the Development Zone, actively expand other greening projects.

(5) Continue to strengthen property management.

Do a good job in safety training and management, conduct skills training and fire fighting training for security personnel on a regular basis, and hold skill competitions and fire fighting drills on a regular basis; Continue to strengthen the management of the service area of the Science and Technology Pioneer Park, supervise and manage the hygiene and food quality of the canteen in the service area, ensure the property and personal safety of the dormitory residents, and ensure that the park has a beautiful environment and the carport construction in the park is completed with high standards and quality; Continue to do a good job in the property management of the window unit of xx citizen square, and plan to declare the square greening project as a fine garden project of xx city; To undertake the greening of clean technology industrial park.

4. Open source and reduce expenditure, save various expenses, strengthen financial audit, especially victory audit, and improve the economic benefits of the company.

5. Increase property management rent and water and electricity charges to ensure timely cost recovery.

6. Reform the company's wage distribution system. The purpose of further raising the wages of temporary workers and reforming the driver's wage system is to make more work and more pay, less work and less pay, and to rationalize the wage distribution as much as possible.

7. Strengthen production safety management and carry out safety knowledge training, including safety duty education, fire protection knowledge training and vehicle driving safety education. , especially traffic safety management, conduct safety education once a week to strengthen drivers' safety awareness. Ensure that 202 1 has no safety accidents.

8. Strictly implement the system of rewards and punishments and refine the regulations on rewards and punishments. Rewarding the excellent and punishing the bad will give everyone pressure and motivation.

In 20021year, we will take the opportunity of revitalizing the old industrial base of xx to participate in promoting the second venture in the development zone. Driven by the care and support of leaders at all levels, Qi Xin made concerted efforts for development and strived to overfulfil the annual economic targets and tasks.