Quality concept management expert

W Deming is one of the famous quality experts in America. After World War II, he was invited to give lectures and consult in Japan, which played a great role in popularizing and deepening statistical quality management in Japan. Later, he spread Japan's very effective quality management to the United States. 1980, after the NBC program "Japan can, why can't we?", Deming became a famous figure in the United States in terms of quality. .

Deming's main point is that the main reason for low efficiency and poor quality lies in the company's management system rather than employees. He summed up the 14 principle of quality management, and thought that a company must follow these principles if it wants to make its products reach the specified quality level. Deming's 14 quality management principle is:

(1) Establish a long-term goal of improving products and services;

(2) adopting new ideas;

(3) Stop relying on inspection to ensure quality;

(4) End the practice of selecting suppliers only by price;

(5) Continuously improve the production and service system;

(6) Developing on-the-job training by modern means;

(7) Give play to the guidance and help of supervisors;

(8) eliminate fear;

(9) Eliminate barriers between different departments;

(10) Cancel slogans, slogans and digital targets of ordinary employees;

(1 1) Avoid simply using quantitative quotas and indicators to assess employees;

(12) Remove the obstacles that affect the improvement of the work;

(13) Carry out the activities of strengthening education and self-improvement;

(14) Let everyone in the organization take action and realize the transformation. Like Deming, J.M. Zhu Lan, as a famous American quality expert, has guided Japanese quality management. He published the Quality Control Manual on 195 1, and it was published in the fifth edition on 1998, and was renamed as Zhu Quality Manual.

(1) Zhu Lan's view of quality

Dr. Zhu Lan believes that quality comes from the needs of customers. In Zhu Lan Quality Manual, he defined quality as:

Quality refers to the characteristics of products that can meet customers' needs, thus making customers feel satisfied.

② Quality means no defects, that is, no rework, failure, customer dissatisfaction and customer complaints.

(2) Zhu Lan trilogy of quality management.

Dr Zhu Lan called the three general processes of quality management, namely, quality planning, quality control and quality improvement, the trilogy of quality management (namely, the trilogy of quality management in Zhu Lan). Kaoru Ishikawa is a famous quality management expert in Japan. He is the inventor of causality diagram, one of the founders of Japanese quality management group (QC group), and an expert who combines advanced foreign quality management theories and methods with domestic practice.

Ishikawa believes that quality not only refers to product quality, but also includes work quality, department quality, personnel quality, system quality, company quality, policy quality and so on.

In his view, Total Quality Management (TQC) is the quality management of all Japanese companies. The specific contents include: ① Quality management in which all departments participate, that is, all departments of the enterprise learn and participate in quality management. Therefore, it is necessary to educate people in all departments, starting with education and ending with education. (2) Quality management with full participation, that is, managers, directors, department heads, functional personnel, team leaders, operators, salesmen and other staff of the enterprise all participate in quality management, and then extend to outsourcing, circulation institutions and series companies. ③ Total quality management, that is, while paying attention to quality management, promoting cost management (profit and price management), quantity management (output, sales volume and inventory) and delivery date management.

He believes that the implementation of quality management in Japan is a revolution in business philosophy, and its contents can be summarized as six items: ① quality first; ② consumer-oriented; ③ The next procedure is the customer; ④ Speak with data and facts; ⑤ Respect human management; ⑥ Function management.