Canteen complaint management system

Selection of complaint management system in canteen

In today's society, more and more places need to use the system, which generally refers to a social structure that regulates individual behavior by rules or operating methods. So is it really difficult to draw up a system? The following is the canteen complaint management system I compiled for you, hoping to help you.

Management system of canteen complaints 1 In order to ensure the food hygiene in the canteen and protect the health of teachers and students, the following management system for handling health complaints in school canteens is formulated:

The school food safety leading group is responsible for collecting complaints, analyzing, researching, giving feedback, urging rectification, and holding relevant personnel accountable.

First, set up a suggestion box in the canteen, open a mailbox every day, and collect sanitary complaints in the canteen. Every complaint should be carefully recorded and handled in time. Important cases and events shall be reported to the food and drug supervision and administration department immediately.

Second, according to the Food Hygiene Law of People's Republic of China (PRC), the Regulations on School Hygiene and the Measures for the Administration of School Canteen and Student Hygiene in Guangdong Province, if the person in charge of the complaint is found to have violated the hygiene regulations and requirements of the canteen, the person in charge shall be criticized and educated, and the relevant person in charge must put forward rectification opinions in writing.

Third, the food safety administrator should urge the responsible person to dispose of the complaints and reports supervised by the food and drug supervision and management department as soon as possible, collect and summarize the food safety accidents that have been investigated and reported to the food and drug supervision and management department.

Four, for major food safety accidents, the first person in charge of the school canteen is responsible for leading the relevant departments to set up a joint team to cooperate with the relevant administrative units to carry out investigation and handling.

Canteen complaint management system 2 In order to ensure the food hygiene in the canteen, strengthen the management and supervision of school canteen hygiene, and ensure the health of teachers and students, the following school canteen hygiene complaint handling management system is formulated:

The school food hygiene management team is responsible for collecting complaints, analyzing, researching, giving feedback, urging rectification and holding relevant personnel accountable.

1, set up the headmaster's mailbox in the school, and set up a special person to open the mailbox every day to collect health complaints in the canteen.

2. According to the Food Safety Law of People's Republic of China (PRC), Regulations on School Hygiene Management, Regulations on School Canteen and Students' Collective Dining Hygiene Management, etc. If the person in charge of the complaint is found to have violated the hygiene regulations and requirements of the canteen, the person in charge should be criticized and educated, and the person in charge must put forward rectification opinions in writing. At the same time, the school will treat the responsible person as a work error with reference to the "School Rewards and Punishment Regulations".

3. The school will no longer employ canteen staff who have not been rectified in time after education or have serious work mistakes.

4. According to the complaint, the school food hygiene management team should hold a meeting of the person in charge of canteen management in time to analyze and urge the rectification of canteen hygiene work in order to strengthen canteen hygiene management.

5. Feedback the handling opinions to the complainant in time, and solicit the opinions of the applicant until it is satisfied.

6, if there are suspected food poisoning complaints about the school canteen, the school food hygiene and safety work leading group should do the following work:

(1) immediately stop food processing and sales activities and report to the local health, education and public security departments as soon as possible.

② Send the sick teachers and students to the hospital immediately, and assist medical institutions to treat patients.

(3) Keep the food that causes food poisoning or may cause food poisoning and its raw materials, tools, equipment and venues, and hand them over to the health department for treatment after confirmation.

(4) Actively cooperate with the investigation of health and public security departments, and truthfully provide relevant materials and samples according to their requirements.

⑤ Implement other measures required by the health department, properly handle the aftermath, and maintain the normal education and teaching order of the school.

⑥ Cooperate with the health department to analyze the causes of food poisoning, sum up experiences and lessons, and put forward rectification opinions to prevent similar incidents from happening again.

Canteen complaint management system 3 1. Canteen employees must abide by various food safety management systems, conscientiously do their jobs, provide healthy, safe and nutritious food and quality services for teachers and students, and consciously accept the supervision of all teachers and students.

Second, the school set up the principal's mailbox to collect complaints from the canteen. The school canteen is set up and the food safety complaint telephone number is made public to teachers and students, and they are supervised by teachers and students.

Three, the establishment of a complaint acceptance system, the complaints made by teachers and students, should be immediately verified, properly handled, and recorded.

Four, if due to health problems (such as food with hair, insects or other debris, dirty tableware, etc ... ) was complained by teachers and students, once verified, the relevant responsible person was severely punished, according to the size of the plot and the cumulative number of times, as appropriate, deduct the assessment award for the month.

Five, if there is a problem with the quality of service (such as poor service attitude, making things difficult for teachers and students, etc.). ) If teachers and students complain, once verified, the relevant responsible person will be severely punished, and the assessment award of the month will be deducted according to the size of the plot and the cumulative number of times, and those who are serious or correct mistakes will be dismissed.

Six, received complaints from teachers and students of food sensory abnormalities or suspicious deterioration, should be timely to verify the food, if abnormal, should be replaced in time, and notify the food preparation personnel to make corresponding treatment, and check the similar food.

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