What are the consequences of calling 12378?

The consequence of calling 12378 is that a special person will be responsible for receiving and tracking the complaint, and will inform the caller whether to accept it within 15 days and solve it within 60 days. The Insurance Regulatory Bureau has formulated a rapid handling mechanism, requiring all insurance companies to have special personnel responsible for accepting complaints and tracking feedback, so as to improve the speed of negotiation and settlement of contradictions and disputes.

According to the Measures for Letters and Visits of China Insurance Regulatory Commission, the organizer will inform the caller whether to accept the call within 5 days from the date of receiving the call information on hotline 12378/kloc-0, and the letters and visits will be settled within 60 days from the date of acceptance. If the situation is complicated, with the approval of the relevant person in charge of the organizer, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for extending the period.

12378 complaint process

Consumers who call 12378 only need to pay local calls, and all long-distance calls will be paid by China Insurance Regulatory Commission. 12378 hotline attendant will input the caller's name, reflected matters, demands and other information into the 12378 system, and hand it over to the insurance regulatory agency in the jurisdiction for handling on the same day.

The organizer will also introduce the progress of complaint handling into the 12378 system in time, and consumers can check the progress of complaint handling through the 12378 hotline.

The Insurance Regulatory Bureau has formulated a rapid handling mechanism, requiring all insurance companies to have special personnel responsible for accepting complaints and tracking feedback, so as to improve the speed of negotiation and settlement of contradictions and disputes.

According to the Measures for Letters and Visits of China Insurance Regulatory Commission, the organizer will inform the caller whether to accept the call within 5 days from the date of receiving the call information on hotline 12378/kloc-0, and the letters and visits will be settled within 60 days from the date of acceptance.

If the situation is complicated, with the approval of the relevant person in charge of the organizer, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for extending the period.