What are the working standards for handling police matters?

Chapter 1 General Principles

Article 1: In order to further standardize the work of 110 police reception and handling by the provincial public security organs, according to the Ministry of Public Security's "110 Working Rules for Police Reception and Handling", "Provincial and Prefecture-level Police Reception and Handling Rules" , County-level Public Security Bureau Command Center Work Specifications" (hereinafter referred to as the "Command Center Work Specifications"), as well as traffic, fire management and other relevant laws and regulations, formulate this specification.

Article 2 This specification focuses on the implementation of the "five-minute" project requirements, with the goal of "quickly receiving police, quickly dispatching police, good handling, and satisfying the masses", and regulates 110 police reception and dispatching, on-site evidence collection, and dress code We will focus on carrying, supervising and managing work, vigorously promote the procedure, standardization and institutionalization of police handling work, and respond to the new expectations of the people and meet the new requirements of the people with strict, fair, civilized law enforcement and high-quality and efficient services.

Article 3: These regulations apply to 110 alarm service desks at all levels and public security, patrol (special) police, criminal police, traffic police, border defense, fire protection, police stations and other police officers who receive instructions from the 110 alarm service desk. species, departments and responding police officers.

Chapter 2 Alarm Reception, Dispatch and Disposal

Article 4 The 110 alarm service desk is on duty 24 hours a day and uniformly accepts mass alarms, emergency help, reports and complaints. The scope of acceptance is in accordance with the Ministry of Public Security's " Implementation of the "Command Center Work Specifications". According to the leadership authorization and work plan, it has the authority of direct command, early disposal, notification and coordination, equipment deployment, inspection and supervision, and information centralization. Coastal cities, large and medium-sized cities and tourist cities should open foreign language alarm services.

Article 5: 110 police reception and handling implements the working mechanism of 110, 119, and 122 "three in one" first-level police reception, unified command, and classified police handling, adhering to the principles of legality, openness, and fairness to achieve rapid response , standardized handling, and enthusiastic service.

Article 6: The 110 alarm service desk shall establish a commander (shift leader) position and implement a commander (shift leader) responsibility system. The scope of responsibilities of the commander (shift leader) shall be implemented in accordance with the "Command Center Work Specifications" of the Ministry of Public Security. The command and dispatch work is handled by the police at the 110 alarm service desk. The personnel employed by the 110 alarm service desk can only be engaged in receiving alarms, recording and other auxiliary work.

Article 7 The 110 alarm service desk shall distinguish between general alarm situations, emergency alarm situations and major emergency alarm situations based on the nature, scale, controllability, possible harm, impact and other factors of the case (incident). , Formulate procedural regulations for the dispatch and handling of general police situations and work plans for the dispatch and handling of emergency police situations and major emergency police situations. The commander (shift leader) is responsible for handling emergency police situations, assisting leaders or dispatching and handling major emergency police situations as authorized by relevant leaders, and keeping records of the handling process. The duty officer is responsible for general police situation and normal dispatch and command work.

Article 8: Personnel receiving alarms and commanding and dispatching personnel should use Mandarin. Commanding and dispatching personnel should issue instructions accurately, concisely and quickly, and avoid using words that are prone to ambiguity. The basic content of the alarm order includes the name of the person who called the police, the time and place of the incident, the current situation, and other situations that need attention.

Article 9 When accepting a police report, the receiving officer should quickly ask about the basic elements of the police report and the basic information of the caller, and immediately instruct the responsible police unit in accordance with the principle of "territorial jurisdiction, nearby police handling, and business jurisdiction" Send the police and promptly dispatch to understand the on-site disposal situation. For cases (incidents) that occur in areas whose jurisdiction is temporarily unclear, the 110 police service desk should designate police personnel to deal with them in advance according to the situation, and then transfer them to the relevant departments of the local public security organs for processing when necessary.

Article 10: For foreign-related police situations, while dispatching police, the 110 police service desk should promptly notify the local public security bureau’s foreign affairs department to dispatch personnel to assist in handling the situation. Off-site alarms, requests for help and complaints will be handled in accordance with the relevant provisions of the Ministry of Public Security's "Command Center Work Specifications". Improve the 110 social linkage mechanism. For emergency requests outside the scope of the public security organs' responsibilities that may endanger public safety, personal or property safety, the 110 alarm service desk should dispatch police officers to deal with them in advance, and at the same time notify relevant departments or units to send personnel to the scene to deal with them. . For non-urgent requests for help outside the scope of the public security organs' responsibilities, the person seeking help should be informed to seek help from the relevant competent department or unit, and the request should be forwarded to the relevant competent department or unit as appropriate.

Article 11 All police units and personnel must obey and implement the instructions of the 110 police service desk, and must not shirk or delay dispatching the police.

After receiving the 110 dispatch order, police officers should follow the basic procedures of immediate response, verifying the police situation, on-site handling, requesting support, pursuit and interception, reporting and reporting, and quickly carry out handling work, and make police records. The number of police personnel must be no less than 2, and they must be led by formal police officers.

Article 12: Strictly implement emergency alarm calls and requests for help that endanger public safety, personal or property safety, and complaints about ongoing serious disciplinary violations by police officers

The police dispatch time limit requirement is "five minutes in urban areas, ten minutes in suburban areas, and as soon as possible in rural areas." For other non-emergency police situations, you should rush to the scene as soon as possible depending on the situation. If the police encounter non-human factors such as road congestion that affect the time limit for dispatching the police, the dispatched police should immediately report to the 110 alarm service desk and rush to the scene as soon as possible. The 110 police service desk should communicate with the caller in a timely manner and provide explanations, and dispatch other forces to the police as appropriate. Counties (cities) that have the conditions should formulate specific requirements for police dispatch time in local rural areas and announce them to the public. If the country has professional standards for the time limit for police dispatch, the professional standards shall be followed.

Article 13 After the on-site disposal is completed, the "110 Police On-site Disposal Registration Form" should be filled in. The police officer, the party involved or the person who called the police should sign on the registration form, and the handling police officer and the party concerned should each hold one copy. Public security cases subject to simplified procedures shall be handled in accordance with the relevant regulations of the Ministry of Public Security and the Provincial Public Security Department. The police officer in charge should issue a police convenience card with the police contact number and 110 reporting and supervision number to the parties to facilitate the public to contact and accept public supervision.

Article 14 Basic procedures for dispatching and handling major cases (incidents) and accidents

1. Early disposal. After receiving the alarm, the commander (shift leader) of the 110 alarm service desk should quickly dispatch the police to deal with it in advance. At the same time, according to the nature of the police situation, the scale of the situation, and the degree of urgency, timely report to the on-duty bureau leader or the main bureau leader, and in accordance with the work plan and leadership instructions, instruct the relevant police types to rush to the scene to participate in the handling.

2. Police feedback. After receiving the police order, the police officers should rush to the scene immediately, quickly verify the situation, report to the 110 alarm service desk, and carry out preliminary treatment. When multiple police types (departments) are dispatched, the police unit that first arrives at the scene must verify the situation immediately and report to the 110 alarm service desk. During the disposal process, the police responsible for the disposal should report the progress of the disposal in a timely manner.

3. Subsequent scheduling. If additional police forces need to be dispatched, the 110 alarm service desk should dispatch relevant police forces to the scene according to leadership instructions and maintain contact. If it is necessary to intercept and control the situation, the commander (shift leader) immediately organizes nearby patrols and police forces at relevant checkpoints to intercept the situation. If neighboring cities or counties need to assist in interception, investigation and control, the 110 alarm service desk of the neighboring cities or counties should be notified promptly to deploy the investigation and control.

4. Information submission. For major cases (incidents) and accidents, they should be reported immediately to the local party committee, government and higher-level public security organs in accordance with the requirements of the information reporting standards.

5. Deal with the aftermath. After the disposal work is completed, the command center should work with the relevant police departments (departments) to collect, summarize and report information, collect and organize the disposal work files, and improve the relevant disposal work plans.

Article 15 Dispatch and Handling Requirements for Fire Accidents

If "three stations in one" centralized alarm reception is implemented, the 110 alarm service desk shall immediately report to the fire department in accordance with the regulations on mobilizing fire accident forces. The unit issues the first police dispatch order, and notifies the police station where the incident occurred to maintain order as appropriate, instructs the traffic police department to divert traffic, and implement traffic control on roads surrounding the fire if necessary; when a fire occurs in rural areas, while dispatching the firefighting unit to dispatch the police, the unit should instruct the incident The Fadi Police Station organized social firefighting forces to put out the fire in advance. After the first alarm order is issued, the fire department is notified, and the fire department is responsible for subsequent command. The 110 alarm service desk must grasp the on-site situation in real time and cooperate with related work. If the stations are combined in the "two stations merged into one monitoring" mode, the fire alarm will be handled by the local fire department. The 110 alarm service desk should monitor the fire alarm and dispatch and direct the relevant police forces to assist in fire extinguishing, diverting traffic, on-site vigilance, and maintaining order according to the situation. Work.

Article 16 Dispatching and Handling Requirements for Traffic Accidents

In response to the reported traffic accident police situation, police dispatch instructions shall be issued immediately to the traffic police department, and according to the needs of the police situation handling or the traffic police department According to the request, the police station, fire department or nearby police force in the jurisdiction will be dispatched to assist according to the situation; if a traffic accident is involved, the license plate type, number, color, characteristics and escape direction of the vehicle involved in the accident shall be inquired in detail, and interception and pursuit shall be organized in a timely manner. Neighboring public security agencies will be notified as appropriate for control and investigation; if a traffic accident causes a dispute, the patrol police or police from the local police station where the incident occurred will be instructed to assist in handling the incident.

Article 17 Dispatch and Disposal Requirements for Accidents Involving Hazardous Chemicals

For fires and traffic accidents involving hazardous chemicals that may cause the leakage of toxic and harmful substances or dangerous goods, When instructing fire protection, traffic police, public security, patrol and other departments to dispatch police, relevant functional departments of the government should be notified immediately to send personnel to the scene for joint disposal.

Article 18 The 110 alarm service desk should establish a database of contingency plans for handling sudden mass incidents, violent terrorist crimes, major public security disasters, and interceptions, and establish road traffic and public security prevention and control in the jurisdiction. Basic databases such as key targets, police force distribution, technical experts, key hazardous chemical accident disposal methods, professional equipment and equipment, laws and regulations, etc., to make full preparations for handling various cases (incidents).

Article 19 The 110 alarm service desk should guide relevant police types and actual combat units to improve the construction of social prevention and control systems and rationally adjust police deployment. Keep abreast of the distribution of police forces on the street and the dispatch and positioning of 110 patrol cars at any time to facilitate rapid police dispatch. Each police type and each actual combat unit should establish a working mechanism to connect with the 110 police handling work to ensure timely execution of instructions.

Article 20 The 110 alarm service desk should regularly conduct inspections and spot checks on the status of security checkpoints, important road sections and locations, and the arrival and arrival of patrol police forces, discover problems in a timely manner, put forward rectification requirements, and The police supervisory department at the same level shall be notified to handle the situation as appropriate, and the status of inspections shall be reported regularly; street patrols and police officers on duty shall actively cooperate with the 110 alarm service desk in the inspection work, and proactively report the status of arrival and arrival at work, and it is strictly prohibited to leave work.

Article 21: Public security organs should combine police force decentralization and community policing reform, rationally adjust police dispatch points, shorten police dispatch radius, actively promote multi-police joint operations, dynamic police dispatch and other models, and improve 110 rapid response ability.

Chapter 3 On-site evidence collection

Article 22 The on-site evidence collection in these regulations refers to the collection and preservation of first-hand evidence by the 110 police officers during preliminary disposal. Relevant evidence collection and evidence management work for collecting materials. On-site inspection, case handling, case investigation, verification and other work after preliminary disposal shall be carried out in accordance with relevant laws, regulations and provisions.

Article 23 When dispatching police officers, relevant police departments shall carry out relevant evidence collection work at the police scene according to their respective division of responsibilities and different police situations.

Article 24 If non-competent police types (departments) arrive early, the police on duty shall, in accordance with the requirements of this specification, do necessary tasks such as protecting the scene, maintaining order, investigating and understanding, and taking photos, audio recordings, and video recordings. Preliminary disposal and on-site evidence collection work. After the police department (department) in charge arrives at the scene, the police who arrived earlier should cooperate with the police department (department) in charge of relevant work and hand over evidence and materials in a timely manner. If multiple police departments (departments) arrive at the scene at the same time, the police department (department) in charge will take the lead in collecting evidence, and other police departments will assist.

Article 25 Methods and procedures for on-site evidence collection in criminal and administrative cases

1. Stop illegal and criminal activities, control illegal and criminal suspects in accordance with the law, maintain on-site order, and organize Forces to rescue injured people and search for escaped criminals.

2. According to the specific circumstances of the case, delimit the protection area, set up warning lines and signboards, arrange on-site warnings, and protect the site. ?

3. Photograph the crime scene, especially cases involving personal injury or property damage. Photographing must be carried out immediately and evidence must be fixed in a timely manner. For scenes that may be damaged by natural or man-made factors, the police should take corresponding protective measures to trace evidence and corpses at the scene. ?

4. Carry out on-site investigation and interviews, briefly record the investigation and interviews and record them, and make on-site inquiry transcripts if necessary. Fill out the "110 Police Department On-site Situation Registration Form" to understand the basic information of the parties and on-site witnesses.

5. Other work that requires evidence collection.

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Article 26: Methods and procedures for collecting evidence from traffic accident police information

1. For traffic accidents subject to simple handling procedures, the Ministry of Public Security’s "Traffic Accident Handling Procedures Regulations" Disposal. If a party concerned disputes the facts and causes of the accident and calls the police, the police at the scene should take photos of the accident scene, fix the evidence in a timely manner, and fill out the "110 Police Scene Situation Registration Form".

2. For large losses or casualties, the following methods should be used to collect evidence on site and fix relevant evidence as appropriate:

(1) Set up a cordon around the site, Traffic signs, reflective cones and other warning signs protect the scene, maintain order on the scene, and organize the rescue of injured people.

(2) Identify the parties involved in the traffic accident, control the perpetrator in accordance with the law, and find witnesses. Search for the perpetrator who is on the run.

(3) Take photos of the accident scene and inventory the items and property left at the scene.

(4) If traces or evidence may be lost due to time, location, weather or other reasons, they shall be extracted, preserved and tested in a timely manner. Traffic accidents involving fatalities should be videotaped on-site. ?

(5) Carry out an on-site investigation and visit, check the parties’ ID cards, work permits, motor vehicle driving licenses, motor vehicle driving licenses, insurance signs, etc., record the brief situation of the investigation and visit, and simultaneously record and produce on-site Ask for transcripts.

(6) Other work that requires evidence collection.

Article 27: Evidence collection methods and procedures for mass incident police situations?

1. Understand the dynamics of the scene and discover key personnel in a timely manner. ?

2. Use methods such as taking photos and recordings to promptly fix the illegal words and deeds of key personnel. Take photos of the disposal process and secure evidence.

3. Fill out the "110 Police Station Situation Registration Form" and secure relevant witnesses.

Article 28 Methods and procedures for collecting evidence in dispute-type police cases

1. For dispute-type police cases where the facts are clear, the parties to the dispute have no objections, and the disputes can be mediated on-site, Conduct on-site recording during investigation interviews, educational counseling and mediation processes. After the mediation is completed, a "110 Police On-site Disposal Registration Form" will be produced.

2. For police disputes where consensus cannot be reached through on-site mediation, especially those involving physical injuries or property losses of the parties, the following methods should be used to collect evidence on site and fix relevant evidence as appropriate:

(1) Provide education and guidance to the parties concerned, conduct investigations and interviews and record them. Prepare on-site inquiry transcripts when necessary. ?

(2) Fill in the "110 Police Station Situation Registration Form" to understand the basic information of the parties and witnesses. ?

(3) Take photos and videos of the dispute scene as appropriate. When necessary, prepare on-site inspection records and draw site maps.

Article 29 Methods and procedures for collecting evidence in emergency rescue police situations

1. Briefly interrogate the parties and record them, and make a transcript of the interrogation if necessary. If life is in danger, organize rescue immediately.

2. Fill out the "110 Police Scene Situation Registration Form" to understand the basic information of the parties and witnesses.

3. If necessary, take photos and videos of the main emergency rescue process and on-site conditions, and collect and fix relevant evidence.

4. If the party concerned is unable to keep his belongings and property and there are no relatives present, the party's belongings and property should be counted and registered, a list should be made, and the witnesses present should be asked to sign.

Article 30 Methods and procedures for collecting evidence for other police situations

In accordance with the basic requirements of these regulations, relevant evidence collection work will be carried out as appropriate.

Article 31: On-site evidence collection should be timely, legal, objective and true. After the police officers arrive at the scene, they must carefully carry out evidence collection work and collect evidence carefully and comprehensively. On-site evidence collection should collect evidence in accordance with the methods and procedures prescribed by laws and regulations to ensure that the evidence collection work is legal and effective. When questioning the parties concerned, investigation and evidence collection should be conducted with emphasis on key points based on different police situations.

Article 32 The evidence produced by the 110 police on site must comply with relevant regulations. All types of records produced on site should comply with relevant production regulations, and should be signed and sealed by the parties concerned after confirmation; on-site inspection records and site maps should be signed by witnesses; fill in the "110 Police On-site Situation Registration Form" and "110 Police On-site Situation Registration Form" in accordance with the prescribed formats and requirements. 110 Police On-site Disposal Registration Form".

Article 33: Evidence at the scene of police handling shall be subject to the principles of collection, sorting and centralized and unified management by the case handling unit. The police unit should establish an on-site evidence register or management system, and audio and video materials should be promptly classified and stored in computers for unified management to facilitate timely inquiry and use. If the police handling unit and the case-handling unit do not belong to the same unit, the police handling unit shall handle the handover procedures to the case-handling unit. Evidence of unclosed cases should be preserved for a long time; on-site evidence belonging to various types of completed cases should be archived and managed as required.

Chapter 4 Dressing and Carrying Uniforms

Article 34 Commanding and dispatching police officers should wear uniform police uniforms when on duty, and personnel employed at the police station should be uniformly dressed.

Article 35 Police officers on duty should carry their "Police Identity Card", wear uniform police uniforms, police caps or police helmets, and standard leather shoes, training shoes or black leather shoes. Police officers handling traffic accidents should wear standard police uniforms with reflective functions at night; assisting police personnel hired by police handling units should wear uniforms, duty hats, uniform identification of assisting personnel (hat badges, badges, armbands), dark rubber shoes or Black leather shoes. Exceptions are made to special regulations on dress.

Article 36: Police officers on duty should wear complete individual police equipment. When going to the police, you must carry necessary evidence collection equipment, including photography, video recording, recording equipment, tools for extracting physical evidence, warning tapes, and recording and measurement tools.

Article 37 Police vehicles should be equipped with wireless communication equipment (if police officers are already equipped with wireless communication equipment, police vehicles may no longer be equipped with fixed wireless communication equipment), and GPS positioning terminals should be installed if conditions permit. Carry traffic signs, life-saving equipment and fire-fighting equipment.

Chapter 5 Supervision and Management

Article 38: Strengthen the education of the 110 police team, strictly manage internal affairs, strengthen the development of discipline and style, and strive to build a team with rapid response and standardized service , the 110 police response team with strict law enforcement and excellent work style has established a good image of the public security agency.

Article 39: Select comrades with political firmness, strong professional ability, and good organization and coordination to serve as leaders and commanders of the command and dispatch department, and appropriately increase the administrative level of the commander (shift leader). Effectively implement the command and dispatch police rotation and exchange system, and timely adjust and enrich personnel to ensure work needs.

Article 40: Strengthen disposal work specifications, on-site evidence collection, and training on carrying and using equipment, establish and improve a regular training system, and form a scientific and reasonable long-term mechanism for on-the-job training. A system for police officers in the command and dispatch department to hold certificates for employment is implemented, and 110 alarm desk personnel must undergo centralized training once a year.

Article 41: The 110 alarm service desk conscientiously performs daily shift handover work, adheres to the regular work meeting system every Monday, reports and analyzes the work of receiving and handling police officers in the previous week, and continuously improves the quality of the work of receiving and handling police officers.

Article 42: Strictly implement the alarm registration system, and all alarm information should be entered into the alarm handling system. Regularly organize recording and playback inspections of the alarm dispatching process, and the spot inspection rate should reach more than 30%. Conduct timely follow-up visits to completed cases (incidents).

Article 43: Strictly implement the requirement to respond to 110 complaints within 2 days, and the complaint feedback rate must reach 100% (except for cases where the parties cannot be contacted). Strengthen the publicity of 110 work so that the public can understand, support and supervise 110 work.

Article 44 Strengthen the daily management and assessment of police work, record the inspection results in police law enforcement files, and include them in the scope of regular assessment. The command center is responsible for inspecting and assessing the alarm reception and dispatch of the 110 alarm station at the same level and at the lower level and the handling of each police unit. The assessment method is reported to the superior command center for record. The command center should report the situation of 110 police officers once a week, and organize unannounced inspections of police officers at least once a month to identify problems and urge rectifications in a timely manner.

Article 45: Seriously investigate and deal with behaviors such as failure to answer police calls, poor command, delay in dispatching police, and irregular handling. Anyone who fails to follow prescribed procedures, resulting in serious consequences; where the evidence is not collected in a timely and adequate manner by the police, or evidence is poorly managed, resulting in the loss or damage of evidence, resulting in the case being unable to be handled in accordance with the law; where the dress code is not standardized, affecting the image of the public security agency and causing negative consequences. If the carrying equipment is not implemented, resulting in ineffective handling of the police situation, and the police are harmed as a result, the leaders of the units and relevant responsible persons will be held accountable in accordance with relevant regulations.

Chapter 6 Supplementary Provisions

Article 46 Traffic accident and fire accident handling procedures and on-site evidence collection. If the relevant national departments have new regulations after the implementation of these regulations, the new regulations shall be followed Request execution.

Article 47 Each unit shall formulate corresponding implementation rules and assessment methods in accordance with these regulations.

Article 48 The Shandong Provincial Public Security Department is responsible for the interpretation of these regulations.

Article 49 These regulations will come into effect on January 1, 2009.