What is the meaning of "asking for instructions" in the nature classification of letters and calls bureaus?

The explanation in the solution dictionary is solution; Make up your mind; Decide to do something. In the classification of the nature of the bureau of letters and calls, it means that the complainant reflects to the bureau of letters and calls, hoping that the relevant organs and units can solve it.

Service process of letters and visits

1. The petition staff shall register the petitions they have the right to accept and the natural information such as the name, gender and age of the petitioner, as well as the reflected unit, address, contact information and main problems.

2. For registered letters and visits, the letters and visits department shall, in accordance with the principle of "centralized handling, who is in charge and who is responsible", forward the letter or letter to the relevant responsible unit for investigation and verification within the specified time.

3. The responsible unit shall conduct investigation and verification in a timely manner after receiving the petitions assigned and transferred by the petition department. Under normal circumstances, petitions should be settled within 30 days and written reply to the bureau for the record, and at the same time, written reply to the petitioner. After major and complicated letters and visits are reported for examination and approval, they shall be settled within 60 days and written reply to the Bureau for Letters and Calls for the record, and written reply to the petitioner at the same time.

4. For the petitions that have been accepted or are being handled, if the complainant puts forward the same petitions to the accepting organ or the superior organ of the handling organ within the prescribed time limit, the registration will not be repeated. ?

Extended data:

Instructions for letters and visits

1, the visitor must be a party, and may not be petitioned by others, but in some special circumstances (such as the party is in hospital or unable to walk, etc.). ). Visitors should show their ID cards, and foreigners should show their passports or home visits.

2. Visitors must first fill in the visiting registration form and wait in the waiting area in order.

Visitors should briefly explain the reasons for their visit. To report or complain about violations of labor security, relevant materials shall be provided, and the receptionist shall also fill in the registration form for reporting and complaining when necessary.

4. Visitors shall truthfully report the situation, and shall not fabricate, distort or conceal the truth. Don't falsely accuse or frame others.

5, collective petitions should be subject to staff arrangements, elected representatives (not more than 5 people) to reflect the situation to the reception staff. Other visitors should immediately leave the place of letters and visits and return to their original places, and must not be onlookers or booing; Visiting representatives shall truthfully convey and explain the handling opinions put forward by the reception staff to other visiting personnel.

6. Visitors must strictly abide by the order of letters and visits, and achieve the "five noes": no loud noise, no unreasonable troubles, no pestering; Do not attack organs, destroy public property or disturb office order; Not in series, inciting others to petition for trouble; Do not make things difficult, insult or hurt the receptionist unreasonably; Do not bring inflammable and explosive dangerous goods and control devices into the petition places.

7. Visitors shall not take away the petition materials, registration forms and files of petition places. Without the approval of the reception staff, no audio recording, video recording and photo taking are allowed.

8. According to the principle of "territorial management, graded responsibility, who is in charge and who is responsible", visitors should petition step by step. Leapfrog petition, depending on the situation by the receptionist introduced to the competent department or local authorities, visitors shall not be unreasonably entangled.

9, reception processing is completed, visitors should leave immediately, shall not be stranded. Give criticism and education to visitors who don't listen to advice and affect reception work. Those who fail to persuade will be taken away from the petition site by security personnel or resident armed police or handed over to the public security department for legal treatment.

The National Bureau of Letters and Calls-the main channel of letters and visits is changing-a map of online letters and visits.

Baidu encyclopedia-bureau for letters and calls

People's Daily Online-China fully implements the classification and handling of letters and visits according to law.