Merchants are suffering greatly due to the suspension of express delivery, and various platforms have taken action

Merchants are suffering greatly due to the suspension of express delivery, and various platforms are taking action

Merchants are suffering greatly due to the suspension of express delivery, and various platforms are taking action. Because of the suspension of express delivery, merchants cannot ship goods. Sometimes you also face the pressure of platform fines. In order to reduce the burden on merchants, many platforms have adjusted their compensation rules. Merchants suffered terribly due to the suspension of express delivery, and various platforms took action. Merchants are suffering due to the suspension of express delivery, and various platforms have taken action1

The farthest distance in the world is that I am in a safe zone, but my express delivery is stagnant in an epidemic area. Due to the recurring epidemic, express delivery has become a stumbling block for consumers to shop online.

Logistics information that has not been updated for a long time, logistics packages that are always parked on the road, and delayed delivery notices on e-commerce platforms... these have become points for everyone to complain about online.

However, compared with the pain of consumers waiting for express delivery, merchants who repeatedly swing between being able to deliver and being unable to deliver are even more tormented. After all, consumers who cannot wait for express delivery will only lower their expectations for the product, and merchants who cannot deliver goods will cause huge economic losses. They are miserable.

In order to rescue merchants who are in dire straits, e-commerce platforms have also introduced many measures to reduce the economic losses of merchants as much as possible.

For example, Douyin e-commerce teamed up with JD.com and ZTO to launch the “Epidemic Express Delivery Guarantee” policy. It is reported that JD Logistics and Zhongtong have become Douyin’s epidemic logistics support partners and have promised to provide merchants with operationally guaranteed logistics performance services from March 19 to April 30, 2022.

Vipshop has also introduced a series of policies to fully protect the interests of merchants and consumers. It is reported that Vipshop has launched a number of policies this time. For consumers, in addition to normal express delivery during the epidemic, another important aspect of online shopping is safety. Therefore, in addition to offering delivery guarantee and collection guarantee, Vipshop also has in-depth cooperation with SF Express , SF Express will do a good job in disinfecting "people", "vehicles", "goods" and "fields" to ensure the safety of packages.

At the same time, SF Express itself has implemented regular, detailed and epidemic prevention and control work, and has also established an epidemic prevention mechanism and link covering the entire process and links of warehousing, sorting, transportation and distribution. measure.

In addition, due to the suspension of express delivery in some areas, returns and exchanges have become the biggest concern for consumers. After all, the platform stipulates that returns without reason can only be made within 7 days. To this end, Vipshop has extended the return time guarantee. Consumers only need to wait for the epidemic to end and send it back within 5 days.

For merchants, their biggest concern is that failure to deliver goods will affect delivery assessment. Therefore, Vipshop will assess the delayed shipments of merchants affected by the epidemic after March 21, which has largely solved the concerns of merchants.

Nowadays, epidemics may occur on a small scale at any time, and in the face of the epidemic, things like express delivery suspensions are inevitable. Not only the e-commerce industry, but also all walks of life are in the midst of turbulent changes. What we can do is to face it proactively and minimize losses as much as possible, just like e-commerce platforms have issued corresponding policies. Merchants are suffering due to the suspension of express delivery, and various platforms have taken action 2

Since March, the epidemic has recurred in many places across the country, and the scope of express delivery suspensions and delays has continued to expand. As of March 28, according to the latest suspension areas announced by express company outlets, there are more than 2,000 suspension outlets in various places. At the same time, e-commerce platforms have also experienced backlogs of orders and suspended shipments.

Ms. Xu, a Guangzhou citizen, told reporters that because the delivery location is in an epidemic prevention and control area, the clothes and bags she ordered on an e-commerce platform half a month ago have not been able to be shipped. She is helpless. You can only communicate with the merchant and choose a refund.

The decline in order volume caused by the rejection is directly reflected in the decline in the share prices of express delivery companies. Since March, 15 of the 19 stocks in the logistics sector have fallen.

Among them, SF Express Holdings fell by 26% cumulatively, leading the decline in the sector. Followed by Yunda, fell by 13%. STO and YTO fell between 6 and 8.

Some insiders pointed out that as the epidemic situation eases, the medium and long-term performance of listed express delivery companies is still worth looking forward to.

The downturn in the express delivery industry will first affect e-commerce platform merchants. Some merchants said that currently, basically every province has suspended delivery in some areas, with Beijing, Shanghai, and Shenzhen being the most affected.

Mr. Wang, a merchant on an e-commerce platform: Our store sales are about 50% less than the same period last year, and there is no epidemic when shipping to many places. However, there is an epidemic at the destination during the package transportation, resulting in a backlog of packages that can only be returned. .

Due to the suspension of express delivery, merchants are unable to ship goods and sometimes face the pressure of platform fines. In order to reduce the burden on merchants, many platforms have adjusted their compensation rules.

Customer service of an e-commerce platform: If the promised delivery time of your order is after 0:00 on March 21, 2022, the platform will suspend compensation for delayed delivery.

Customer service of an e-commerce platform: Can you provide a screenshot of the official website of the epidemic or a logistics red seal certificate proving that the logistics cannot deliver goods due to the epidemic. If these two certificates are verified by us to be in a high-risk area, We are exempt from liability here.

Consumers are also reminded here that if the products purchased online are urgently needed items such as medicines, they can first contact the merchant to inquire about the specific delivery situation or search for the area where delivery is stopped in the store announcement before making a purchase. Merchants are suffering due to the suspension of express delivery, and various platforms have taken action 3

Since this month, in order to cooperate with the anti-epidemic prevention and control, express delivery outlets in many places have suspended the collection and delivery of express delivery.

As outlets press the "pause button", the performance pressure on express delivery companies has become even greater, especially the leader SF Express.

On March 9, an SF Express transit terminal employee in Yuhang District, Hangzhou City was diagnosed. From March 10 to March 13, there were 48 new locally confirmed cases in Hangzhou, all of whom worked at this transit center.

In order to cooperate with investigation and prevention and control, most of Hangzhou SF Express's outlets have been temporarily closed and have not yet fully returned to normal.

On March 25, I tried to send a parcel to Hangzhou in the SF Express applet. I tried switching addresses in multiple urban areas, including Gongshu, Xihu, Yuhang, Xiaoshan, Fuyang, etc. The system prompts that "collection and delivery services are temporarily unavailable." However, through the Zhongtong and YTO mini programs, orders can be placed and shipped normally in the above areas.

We learned from SF Express that after the incident, SF Express strengthened the disinfection of outlets and express delivery. Currently, the Hangzhou outlet is preparing to resume, and the backlog of express items will be delivered one after another.

In fact, in addition to Hangzhou, SF Express has experienced outages in eight prefecture-level cities including Jinhua City and Jiaxing City in Zhejiang Province, as well as Shanghai, Shenzhen, Jilin and other places outside the province.

A form obtained by netizens from SF Express couriers shows that as of March 21, SF Express has restricted collection and delivery to more than 3,000 outlets, and the restricted shipping areas involve Zhejiang Province, Shandong Province, and Liaoning Province.

The reporter asked SF Express for confirmation, and the other party said it "didn't know" the specific number of outages. As of the first half of 2021, SF Express has 21,000 self-operated express outlets. If the above data of 3,000 outlets being restricted is true, it means that about 1/7 of the outlets are shut down.

Another SF Express franchisee revealed to reporters that SF Express's express brand "Shunxin Jetta" has also experienced large-scale outages. As of March 23, the outage area covers 22 provinces. The website cannot operate normally, and the terminal delivery outlets cannot deliver goods.”

This “late spring cold” has affected the entire industry, and SF Express’s colleagues are also having a hard time.

Taking Zhongtong, the "big brother" of Tongda, as an example, its official mini program informed that the area where collection and delivery has been temporarily suspended is Changzhou, Jiangsu, and the delivery time is delayed in Shandong, Shanghai, Jilin and other places. However, some merchants reported that ZTO has recently suspended shipments to nearly 3,000 outlets.

YTO Express issued a notice stating that due to the severe epidemic situation in many places across the country, starting from March 20, the entire network will reach 9 outlets in Fujian Province, 4 outlets in Gansu Province, 24 outlets in Dongguan, Guangdong Province, and Hebei There are 29 outlets in the province, 11 outlets in Jiangsu Province, 7 outlets in Liaoning Province, 16 outlets in Shandong Province, 38 outlets in Shaanxi, 212 outlets in Shanghai, 39 outlets in Tianjin, 23 outlets in Zhejiang Province and their subordinate branches, an additional fee of 0.3 /Ticket epidemic prevention distribution fee.

Express delivery suspension affects e-commerce

The reporter learned from an e-commerce seller that as of March 23, the number of express delivery suspension areas on the Douyin platform had increased to more than 240 , involving 26 provinces.

A toy merchant told reporters that he usually cooperates with Zhongtong and Yuantong, but now because orders cannot be shipped, sales are less than 40% of the usual level.

According to data, the number of express delivery restricted areas on Douyin has reached 206, and there are currently more than 1,000 logistics outlets across the country that cannot receive express delivery. It can be said that half of China's express delivery is stuck in the quagmire of shutdown.

Some netizens said: "It is more difficult to buy things by express delivery now than to go to the West to learn the scriptures." Others said: "What is the situation now? Can goods be shipped and returned? Can you take delivery?” Some time ago, a piece of news even hit the hot search list. More than 20 courier guys searched through the courier pile for more than three hours, just to find life-saving medicine for leukemia patients. Although the life-saving medicine was successfully delivered to consumers in the end, this actually reflects the dilemma of millions of consumers who cannot get express delivery.

The suspension of express delivery affects not only consumers, but also merchants. A store owner who opened a store on Taobao said: "In the past, we were concerned about the price of express delivery, but now we are concerned about which areas can deliver goods and which areas cannot deliver goods. Even if it is an area where goods can be delivered, we still have to check where the express delivery will go. Region. If the express delivery stops midway and the user cannot receive it, we will not be able to sell it back and we have to compensate the user."

Yang Yang, who operates health care products on Taobao and Pinduoduo, has recently experienced a similar experience. "Every day, nearly half of the orders cannot be shipped or refunded."

However, in this epidemic "war", the most affected ones are the fresh food merchants. Several fresh food merchants confirmed this to Paidai.

Wang An, a merchant who sells seafood on Douyin and Tmall, believes that the epidemic is basically a "devastating blow" to fresh food categories, especially express delivery that requires cold chain delivery. Once the logistics is stranded, it will be a "devastating blow". Having lost both money and goods, we still have to pay for express delivery. "We would rather be punished by the platform for delayed delivery than order delivery."

Wang An said that part of the reason for not daring to deliver goods is " Customers are afraid to pick up their parcels." "The customer said that the express delivery has arrived, but no one was delivering it during the epidemic, and the customer did not dare to pick it up. He could only contact us for a refund."

Packaging paper factories are facing rising costs. Potential price increases

Although the downstream industries that require paper packaging may stop or slow down, packaging paper mills have not stopped raising prices. Affected by the epidemic, paper mills in many places have seriously insufficient waste paper receipts, and waste paper continues to rise. In addition, the cost of auxiliary materials such as wood pulp, coal, starch, and chemicals has soared rapidly. Various cost pressures have forced paper mills to raise prices.

According to tracking by the Packaging Industry Alliance, the order growth that lasted for five weeks after the Spring Festival has also stagnated after the recent multiple outbreaks of the epidemic. Many factories have raw materials that cannot be transported in, raw materials that cannot be produced, and production is out of stock. Products cannot be delivered in time, and operating costs are high. Against the background of this increase in paper prices, it is almost inevitable that the prices of downstream cardboard and cartons will rise.