The provincial inspection team received the report processing flow.

According to the "China * * * production party patrol regulations (Trial)" (hereinafter referred to as the "patrol regulations"), accept letters, calls, visits, etc. It is one of the main working methods of the inspection team to reflect the problems of the leading group of the party organization and its members in the inspected unit. At present, the practice of how to accept and implement letters and visits by inspection teams in different places is not consistent, and there is a lack of unified norms, which has affected the more effective development of inspection work to some extent. I think, in view of the particularity of letters and visits, it is necessary to standardize the handling of letters and visits in patrol work, mainly in the following aspects:

First, smooth channels to facilitate the masses to reflect problems through letters and visits.

Letters and visits are short for letters and visits It refers to the activities that citizens, legal persons or other organizations use letters and visits to report the situation to the relevant departments, put forward opinions and suggestions, express their demands or report and accuse violations of discipline and law, which are handled by the relevant departments according to law. With the development of the times, the ways of letters and visits are constantly changing, from simple letters and visits to letters, visits, telephone calls, faxes, emails and other forms. In the process of inspection, we should constantly innovate the way of acceptance, broaden the channels of letters and visits, and ensure that the masses reflect problems in a timely and convenient manner.

The following measures can be taken to accept letters and visits during the inspection: first, set up special places to receive visits and visits. Generally, it is set up in the office during the inspection of the inspection team, which is convenient for the masses to actively reflect problems and express their wishes directly to the inspection team. The second is to set up a report mailbox. According to the specific situation, one or more report mailboxes can be set up, and put in a position convenient for the masses to use, and try to avoid doormen, probes and other places that are easily monitored at any time. The third is to set up a report telephone (including fax). Ensure that the hotline is dedicated and unimpeded. The fourth is to set up an e-mail box to facilitate the masses to reflect problems online. The above acceptance measures should be directly managed by the inspection team, and the office address, telephone number and e-mail address of the inspection team should be announced to everyone by holding inspection work meetings and using inspection announcements.

In addition, from the analysis of the current situation of letters and visits, the proportion of anonymous reports is relatively large. When the clues reflecting the problem in the anonymous report are not specific enough, it is impossible to further understand and verify the relevant situation from the informant, which brings difficulties to the handling of letters and visits. In anonymous reporting, unfounded and exaggerated false accusations and even false accusations also occur from time to time. Therefore, we should vigorously advocate and actively encourage the petition office to report problems to the inspection team in real name, so as to improve the efficiency of complaint reporting.

Two, strict system, to ensure that the petition problem is handled according to discipline and law.

Patrol supervision and petition supervision are two different forms of supervision. In practical work, the two kinds of supervision often coexist or cross, and there are a lot of letters and visits in the patrol work. Understand the situation and find problems by accepting letters and visits to the leading bodies of the party organizations and their members of the inspected units. Handling complaints and reports is an important part of inspection work. Therefore, we must conscientiously implement the relevant provisions of the Regulations on Letters and Visits by Disciplinary Inspection Organs in communist party, China and the Regulations on Letters and Visits, strictly implement the system, standardize procedures, and ensure that it is handled according to discipline and law.

The first is to establish a petition registration system. A strict registration system should be implemented for every complaint, from the complainant, letter, call and visit time to the main problems reflected by the complaint, the instructions of the leaders, the forwarding destination of the complaint and the handling results.

The second is to establish a petition system. Give warm reception to the visitors, and make sure that two or more people are responsible for the interview, and make a good record of the interview. Used for letters, telephone calls, emails, etc. For the masses who report their real names to the department, during the inspection, it is generally necessary to interview the complainant and further talk about the problems they reflect to ensure the authenticity and accuracy of the problems.

The third is to establish a strict reporting system. The person in charge of letters and visits in the inspection team should regularly check the letters from the report mailbox and e-mail box and answer the report phone in time. After accepting complaints and reports, it is necessary to report to the leaders in time. The patrol leader should report the situation to the patrol leading group or directly to the principal responsible person of the party organization that sent the patrol team in a timely manner for major issues that seriously violate the principle of democratic centralism, involve the vital interests of the masses, are strongly reflected by cadres and the masses, and are related to the overall situation of reform, development and stability.

The fourth is to establish a strict confidentiality system. Letters and visits should be kept by special personnel. In addition to general work suggestions, those involving serious violations of discipline and law by the leading bodies of the party organizations and their members of the inspected units shall be managed as confidential documents. Informants and report content should be kept strictly confidential and should not be disclosed to others, so as not to affect the investigation and handling of complaints and reports or cause retaliation. Those who cause adverse consequences due to poor management should be strictly investigated for responsibility.

Third, strengthen measures to pay close attention to the implementation of letters and visits.

According to the functional characteristics of the inspection work, the Regulations on Inspection Work clearly stipulates that the inspection team does not investigate cases, but this does not mean that the inspection team only passively accepts complaints and reports from the masses and does not pay attention to the implementation of complaints and reports, especially the investigation and punishment of violations of discipline and law. According to the "Regulations on Inspection Work", the inspection team also has the responsibilities of in-depth understanding, transfer, reporting, feedback and supervision in handling complaints and reports from the masses. In accordance with the principle of "graded responsibility and centralized handling", we should focus on the following points in the implementation of letters and visits.

First, for letters and visits that do not belong to the scope of inspection, it is necessary to inform letters, calls and visitors to reflect problems to relevant departments, patiently explain the reasons, and actively do a good job of explanation and appeasement. Under special circumstances, the inspection team can also be responsible for handing it over to the relevant departments for handling.

Second, for letters and visits with real names and contact information, the complainant should be answered in time in the name of the inspection team, and the reply can be in written form or oral form.

The third is to distinguish different situations and implement the issue of letters and visits. For letters and visits of criticism and suggestions, the inspection team decided to hand them over to the relevant departments for implementation; To report violations of discipline and law by personnel within the jurisdiction of the patrol unit, the patrol unit shall be instructed to handle and report the results; To report the suspected violation of discipline and law by the leading group of the party organization of the inspected unit and its members, it shall be handed over to the discipline inspection and supervision organ for handling; To reflect the problems existing in the implementation of democratic centralism, selection and appointment of cadres, work style and other aspects of the leading group of the party organization and its members in the inspected unit, it shall be handed over to the organization and personnel department for handling.