Self-examination report on the implementation of reform measures for the petition work system

As a bridge and link between party and government departments at all levels and the masses, and between the masses and party and government agencies, petition work plays an important role in the strategy of building a harmonious society. The following is a self-examination report on the implementation of reform measures for the petition work system that I compiled. Everyone is welcome to read it!

In order to implement Zhongfa No. 20**5 (Opinions on Further Strengthening the Petition Work System in the New Era) and Central Office issued No. 20**3 (Opinions on leading cadres to receive visits from the masses on a regular basis and on institutionalizing the investigation and resolution of conflicts and disputes) to ensure a stable and harmonious social environment. Conducted self-examination. The self-examination report is now as follows:

1. Strengthen leadership and lay a solid organizational foundation for the National People’s Congress petition work.

Leaders’ attention and support are the fundamental guarantee for doing a good job in petition work of the National People’s Congress. The petition matters accepted by the National People's Congress are wide-ranging and difficult. Without strong backing from leaders and timely guidance and coordination, it will be difficult to resolve them. Therefore, when the Standing Committee divides work, it determines a deputy director as the leader in charge, and the National People's Congress Office is specifically responsible for the daily reception of letters and calls. The Standing Committee of the National People's Congress has always put the work of letters and visits on the important agenda to ensure that the "four persistences" are achieved: First, insist on including the work of letters and visits as the main points of the annual work, and arrange and arrange it with other work. Second, insist on reporting major and difficult petition matters to the leaders of the Standing Committee for review and approval. When necessary, the leader in charge or the main leader of the Standing Committee will personally come forward to coordinate and supervise the handling. The third is to seek truth from facts and handle matters in accordance with the law. The fourth is to insist on putting the interests of the masses above all else. Since 2008, leaders of the Standing Committee have received visits, reviewed and approved, and personally participated in the coordination and supervision of more than 30 letters and calls, promoting social harmony and stability.

2. Do a good job in investigating conflicts and disputes.

The leaders of the Standing Committee fully realize that doing a good job in investigation is crucial to resolving unstable factors. They work hard at the source of conflicts and always investigate conflicts and disputes to the end. Insist on holding regular conflict and dispute investigation meetings and carry out regular conflicts and dispute investigation activities. We will persist in carrying out special investigation and investigation activities during sensitive periods such as holidays and major political events. Insist on carrying out key investigations and establish a ledger. We must conscientiously carry out the work of investigating conflicts and disputes. We must not leave any chance in our thinking, we must not make any omissions in our work, and we must not leave any dead ends in scope.

3. Effectively solve the difficult and hot issues reported by the people.

The NPC petition work serves as a window for the NPC and its Standing Committee to closely contact the people. It is an important channel to resolve conflicts among the people and safeguard the fundamental interests and legitimate rights and interests of the people. It is the basis for the people’s reasonable demands. a passage. To this end, the Standing Committee has long attached great importance to the work of petitions and carefully studied all issues reported by the masses, especially some difficult and hot topics and cases involving law and litigation. It has achieved timely resolution of issues where litigation is reasonable and timely education on unreasonable litigation. , timely handling of illegal behaviors, and timely assistance for life difficulties. Through repeated letters and repeated visits, we achieved one visit and one resolution, and settled the lawsuit and stopped the visit, achieving good resolution and stable control.

4. Adhere to the system of regular visits and visits by leaders.

Every year on the eve of the National People’s Congress, leaders of the Standing Committee and staff of relevant departments go to the grassroots level to conduct investigations and studies, listen extensively to the opinions and suggestions of the people, and deal with issues raised by the people on the spot. During the visit , avoid simple and crude working methods, do not postpone problems that can be solved, do not delay problems that are conditionally handled, and do not bypass problems that are difficult to solve, persist in doing our best to do practical things and good things for the people, and effectively handle A large number of conflicts and disputes were resolved in the bud.

5. Strengthen institutional building.

In recent years, the NPC’s petition reception conditions have been effectively improved. It has set up a petition reception room, strengthened the construction of hardware and software facilities for petition work, equipped staff with familiarity with the business, and is responsible for petition reception. Computers, printers and other office equipment are provided, and dedicated personnel are responsible for them.

6. Improve the system and standardize the procedures for handling petitions to the National People’s Congress.

Establishing and improving the petition work system is an important guarantee for doing a good job in the petition work of the National People's Congress.

We have continuously practiced and summarized the work of handling letters and calls to the People's Congress. According to the provisions of the "Regulations on Letters and Calls of Hebei Province" and the "Supervision Law", combined with the actual work of the People's Congress of our county, we have successively formulated a system for receiving letters and visits, and a system for leaders to review and approve important letters and calls. , petition handling and supervision system, petition completion reporting system, petition feedback and return visit system, etc., the guiding ideology, work responsibilities, acceptance scope and work procedures of the National People's Congress petition work have been clearly stipulated, and we insist on "using power without exceeding authority" , be in place and not offside, supervise and not take over everything”, which has gradually put the NPC petition work on an institutionalized and standardized track.

7. Collection of people’s suggestions.

During the third session of the Sixth County People’s Congress, combined with the currently ongoing activities on the Scientific Outlook on Development, the Standing Committee issued more than 300 letters of opinions and suggestions to the representatives of the County People’s Congress and all townships and departments, *** 17 opinions and suggestions were collected, and the collected opinions and suggestions were summarized and sorted out in a timely manner. After being studied by the director's meeting, the original documents were forwarded to the "one government and two academies" and relevant departments for study and processing, and follow-up was carried out to inquire about the results. It has been achieved that every case has a response, every case has been settled, the case response rate is 100%, the satisfaction rate is 100%, and the settlement rate is 80%. For unsolved petition cases, education, guidance and return visits have been carried out. We will insist on regular return visits to regular petitioners and large letter-writers to gain timely insight into conflicts, carry out targeted education and guidance, and resolve conflicts in a timely manner.

8. Next-step work ideas and several suggestions

(1) Establish a specialized agency for petition work.

At present, due to limited staffing, most county-level people’s congress standing committees have not set up specialized departments for petition work. Some are managed by the office, and some are supervised by the Ethnic Legal Affairs Office. Therefore, it is easy to form problems in the work. Problems that are ignored or not properly managed, unprofessional, and irregular. Therefore, it is necessary to establish a unified specialized agency for petition work, specifically responsible for the day-to-day reception of petitions.

(2) Strengthen team building and business training.

Regularly organize NPC petition cadres to conduct experience exchanges and theoretical discussions, and continuously improve the ability and level of NPC petition work under the new situation. In addition, in order to better carry out the work and facilitate the public, legal consultants can also be hired, and an interview consultation hotline can be opened to receive interviews and resolve doubts. Based on the nature and characteristics of the work of the National People's Congress, we receive and handle visits in accordance with the law and carry out supervision in accordance with the law.

(3) Increase the tracking and supervision of petition cases

The National People’s Congress is a power organ and generally does not directly handle specific petition issues. It mainly supervises through transfer, assignment and supervision. "One government and two courts" solve problems reflected in letters and visits from the masses, but often fail to do enough in terms of supervision. It is necessary to change the practice of "transferring" letters from the masses. While doing a good job of transferring and assigning letters, we should regard supervision as an important task of the National People's Congress petitions and follow up and implement them.

(4) Establish a large-scale petition work pattern

Change the "one-man show" to a "large chorus". In recent years, the number of petition cases to the National People's Congress has increased year by year, and it has become more and more difficult to handle. Only relying on the National People's Congress It is difficult for the petition department to perform a "one-man show". In particular, some major petition issues often involve multi-faceted and deep-seated conflicts, which require multi-faceted communication and cooperation and joint efforts to solve them. It is necessary to establish and improve the vertical network between the people's congresses at the upper and lower levels, the horizontal network between the people's congresses and the "one government and two academies" at the same level, and the interconnection network between the petition departments of the people's congresses and various departments to form a mechanism for up-down linkage and left-right linkage, and strive to form Work together. Integrate the petition work of the National People's Congress into the general pattern of the Party Committee's petition work, and regularly hold joint petition meetings, coordination meetings, and special meetings with the Party Committee, the ***, and the petition departments of the two houses to inform each other on petition dynamics and analyze the current petition situation, Coordinate and resolve petition matters and continuously enhance the effectiveness of petition work.

(5) Change "sitting in the hall to receive visits" to "taking the initiative to visit" and resolve conflicts in the bud.

Petition cadres sit and wait for people to petition, often because they do not understand the truth of the matter, which affects the handling of petitions. Actively change the work style, change "petition" to "download petition", organize personnel from petition work agencies or relevant departments to go deep into the grassroots, especially to towns or units where petitions are frequent, to conduct investigations and research, and through methods such as holding symposiums and visiting the masses, Understand social conditions and public opinion, listen to the voices of the masses, and promptly grasp and investigate social instability factors.

It is necessary to organize special investigations, convene special symposiums and joint meetings, and conduct timely investigations in response to the hot spots and focus issues reported by the masses, or the difficult and major petition matters concerning the masses' demands, led by the leaders of the Standing Committee, with the participation of relevant departments and departments. , so that the reasonable demands of the masses can be resolved or implemented.

In 2017, our bureau conscientiously carried out environmental petition handling work in accordance with the requirements of the notice issued by the Office of the Environmental Protection Department of Sichuan Province on the issuance of the "Key Points for Environmental Petitions in 2017" (Sichuan Environmental Protection Bureau [2017] No. 41) , continue to improve the legalization, informatization, and refinement of environmental petitions, and strive to create "responsible petitions, sunshine petitions, and legal petitions" to effectively protect the people's environmental rights and interests. The annual work status is now reported as follows.

1. Basic situation

As of the end of November, our city’s environmental protection system had accepted 692 environmental complaints, with a handling rate of 100% and a settlement rate of 98%. According to the source of letters and visits: 10 cases were transferred from superiors, accounting for 1.5%; 111 cases were online complaints such as secretary and mayor’s mailbox, Dahualizhou’s suggestions and suggestions, etc.; 495 cases were telephone complaints (including “12369” complaints), accounting for 71.5% %; there were 76 complaints from letters or visits, accounting for 11%. According to pollution categories: 169 complaints about water pollution, accounting for 24.4%; 216 complaints about exhaust gas pollution, accounting for 31.2%; 156 complaints about noise pollution, accounting for 22.5%; 27 complaints about solid waste pollution, accounting for 3.9%; electromagnetic radiation There were 11 pollution complaints, accounting for 1.6% of the total; there were 107 other pollution complaints, accounting for 15.5% of the total.

2. Implementation of main work

(1) Fulfill leadership responsibilities. Our bureau has established a working mechanism in which the top leader personally handles and takes overall responsibility, and the leaders of the bureaus in charge of specific responsibilities and regular handles. The petition work is included in the important agenda, and key and difficult issues encountered in the petition work are studied and solved in a timely manner, and the petition work is guided. It is determined that the supervision detachment will be specifically responsible for the work of the Environmental Complaints and Reporting Center, so that tasks are assigned to departments and responsibilities are assigned to individuals, and strict assessments are carried out; through the "12369" environmental reporting hotline, the provincial department (Complaints Office and the Provincial Corps) transfer, the Secretary City Long mailboxes, online complaints, mass visits and other forms have smoothed the channels for mass environmental complaints.

(2) Make every effort to create “sunshine petitions”. Further unblock the channels for letters and calls, give full play to the role of the Internet, WeChat, 12369 and other channels for letters and calls, extensively collect people’s appeals, handle and respond to petitioners in a timely manner. To promote the work of online petitions, the 12369 environmental protection reporting hotline system in all counties and districts must be opened normally, and the handling status should be recorded in the 12369 environmental protection reporting hotline system in a timely manner. The quality of handling letters and complaints must be ensured to ensure that the same letter and call will not cause repeated complaints, and the complainant must be responded to in a timely manner after handling. Proactively disclose the results of processing. All counties and districts should use websites, WeChat and other platforms to publish public reports and investigation results, disclose administrative penalty information, and respond to environmental hot spots of social concern. In 2017, the results of the key petition matters accepted by our bureau were regularly disclosed on the bureau's portal website, and were fully subject to supervision.

(3) Make every effort to create “legal petitions”. Implement the classified handling of legal channels, strive to streamline the work procedures for environmental complaints, so that the classified handling of complaints according to legal channels can be implemented in actual work, strengthen communication and docking between environmental complaints departments and functional departments, and between superiors and subordinates of functional departments to form mutual connections , coordinated and coordinated classified processing working mechanism to guide the masses to report their demands and solve problems in accordance with legal channels and procedures. Effectively strengthen the management and maintenance of the "12369" reporting hotline, improve the work system, standardize work procedures, strictly enforce work discipline, and ensure smooth 24-hour telephone calls. The Municipal Bureau will conduct spot checks on the "12369" complaint and reporting hotline in each county and district from time to time, and will report those who fail to perform their duties well.

(4) Highlight key issues to solve. The first is to strengthen the post-inspection of key letters and calls to ensure that the problems reported by the masses are rectified and implemented. It prevents repeated complaints caused by untimely handling and incomplete rectification of problems, and effectively resolves environmental pollution disputes among the masses. In early April, in response to complaints from residents about noise from electrical transformers disturbing residents in the 821 Community in Lizhou District, Guangyuan City, law enforcement officers from the Municipal Environmental Supervision Detachment immediately went to the site to investigate and handle the noise reported by residents in conjunction with the Guangyuan City Urban Law Enforcement Administration. The situation that disturbed the residents was coordinated and dealt with; secondly, for repeated complaints and important and difficult letters and calls, we concentrated our efforts to investigate and deal with them in a timely manner.

For example, in the Huangdu First Community in Nanhe District, Lizhou District, the problem of low-frequency noise disturbing residents in the distribution room has been complained many times. The Municipal Environmental Protection Bureau, together with the Municipal Party Committee Group Works Bureau, the Municipal Planning, Construction and Housing Security Bureau and other relevant units, conducted a special study to solve the problem in the Huangdu First Community. For the problem of noise nuisance from the power distribution room in the community, Sichuan Hengguang Real Estate Co., Ltd. hired a professional company to formulate a relocation or in-situ noise reduction rectification plan; thirdly, in response to typical periodic complaints, the city's environmental protection system found ways to reduce environmental pollution through multiple channels influence on the masses. For example, this summer, the Municipal Environmental Supervision Detachment has increased the frequency of night inspections in response to the problem of construction noise and entertainment noise disturbing residents in urban areas, and has closely cooperated with public security, urban management, culture and other departments to carry out joint law enforcement inspections, interview illegal operators, and file cases and punishments and other various measures to control the high incidence of complaints and achieve good results; fourth, we should conscientiously do a good job in returning visits to environmental protection petitions. After the petition investigation is completed, the petitioners will be informed of the handling situation and results in a timely manner, so that the petition investigation and handling can be completed in a timely manner. Fair, open and impartial. Since the beginning of the year, the Municipal Environmental Supervision Detachment has conducted spot checks on the city's "12369" environmental reporting hotline from time to time, and promptly reported any cases where vigilance is low, answers are not answered in a timely manner, or questions are answered vaguely, to ensure that the "12369" environmental reporting hotline is unblocked. The hotline is open.

3. Existing problems and next work plans

In 2017, although our city’s environmental petition work has achieved certain results, it is still far from the environmental petition work of superior departments and the people. There is still a certain distance to the requirements.

First, management needs to be strengthened. There are many environmental supervision and law enforcement tasks, few manpower, and the work is overloaded. The "12369" environmental reporting hotline is fully staffed by environmental supervision system personnel. They answer and accept questions 24 hours a day. The pressure is high, and the intensity of handling petitions and complaints from the masses is still insufficient. Needs to be strengthened. Second, departmental linkage needs to be strengthened, and there is a lack of cooperation between departments in jointly handling petitions and complaints. Third, there are many repeated complaints. Due to the lack of personnel in the county and district, some petitions were not processed in a timely manner, resulting in repeated complaints from some petitions.

In the next step, our bureau will further strengthen the environmental petition work, effectively safeguard the environmental rights and interests of the masses, and build the environmental petition work into a project that satisfies the masses. First, further improve the work ideas, summarize the experience in environmental petitions, and improve the level of environmental petitions management. The second is to further improve the petition handling process and system and optimize internal petition management. Increase team building and effectively improve the level of petition work. Increase the intensity of information research and petition publicity, and effectively improve the transparency of petition work. The third is to make full use of the "12369" environmental reporting management platform, expand petition channels, and ensure that people's environmental demands are effectively resolved. The fourth is to strengthen information disclosure. We will disclose key petition cases in accordance with environmental information disclosure requirements, protect the right to know of complainants and the public, and actively accept social supervision. The fifth is to increase the investigation and handling of environmental petition cases, increase the frequency of environmental supervision, detect problems early, nip the signs of environmental pollution in the bud, and effectively solve the environmental pollution problems affecting the people.

1. Self-examination report on the implementation of the reform measures of the petition work system

2. Self-examination report on the implementation of the reform measures of the petition work system

3. Carrying out the backlog of petitions in 2017 Resolution work report

4. Report on resolution of backlog of petitions in 2017

5. Report on petitions and stability maintenance work in 2017

6. Report on petitions and stability maintenance work in 2017

7.Report on petitions and stability maintenance work in 2017

8.Research report on grassroots petitions and stability maintenance work in 2017

9.Research report on petitions and stability maintenance work in 2017