The duties of the hotel concierge post

1 Responsibilities of the head of hotel concierge department

(1) Responsible for all kinds of protocol management and internal protocol management.

(2) Responsible for the improvement of protocol account.

(3) Organize and supervise the daily work of team members, maintain order and ensure the property and personal safety of all owners.

(4) Be familiar with and master the operation status of security equipment, and supervise the team members to make daily operation records, check the equipment in good condition in time, and notify relevant units for maintenance in time when problems are found.

(5) Be responsible for the business training, business study and business assessment of the concierge department, and hold working meetings of the concierge department.

(6) Arrange the concierge work, make the duty schedule, and do a good job in the training and education of the players.

(7) Spot check the public * * * areas and public * * * facilities in this park from time to time. If the facilities within the jurisdiction are found to be damaged or potentially dangerous, timely notify the relevant departments for handling.

(8) When there are unexpected incidents such as disturbing people and fighting in the park, they should immediately rush to the scene and organize team members to deal with them in time, report to the property service center in time, and actively cooperate with relevant departments to do a good job in investigation and evidence collection.

(9) Talk with the players in time and make relevant records.

(10) Patrol the park at least 5 times a month at night.

(1 1) report to the manager of the property service center in writing or orally every day.

(12) Obey the work arrangement of the property service center manager and complete other assigned tasks.

2 Property company concierge supervisor job responsibilities

1, fully assist the assistant manager in daily management;

2. Be responsible for the training of the company's BI manual;

3, strictly abide by the company's rules and regulations and the relevant provisions of the BI manual, carefully check and be strict;

4.gfd, responsible for checking the concierge's words and deeds, workflow, work efficiency and service expression;

5. Correct the problems found in time and organize training in a unified way;

6. Be responsible for the attendance statistics of this department, and report it at the specified time;

7. Be responsible for the confirmation of the employees in this department and make a correct evaluation of the employees in this department. According to the company's employment standards, make the first pass;

8. Be responsible for the inspection and maintenance of sanitation, temperature, lighting, green plants, office service equipment and public facilities within the jurisdiction, and report and follow up the problems in time when found;

9. Be responsible for the regular training of concierge staff and actively organize the training of other departments;

10, responsible for receiving VIP guests, properly handling guest complaints and following up on return visits;

1 1, and actively complete other tasks assigned by superiors.

3 new property concierge job responsibilities

1, patrol inspection: patrol buildings, large areas, sales centers, model houses and clubs at least twice a day according to the specified patrol route and requirements. The patrol should be careful, and the problems found should be recorded and handled in time.

2. Cleaning inspection: pay attention to patrol large-area and third-class pavements, sales centers, model houses and clubs, and carefully check the cleanliness and hygiene of pavements, corridors, walls, fire doors, fire boxes, aluminum alloy ventilation window, lampshades and stair handrails. In each area, it is recorded in the patrol form every day, evaluated at the end of the month (25th), and submitted to the Finance Department and the Cost Control Department for review.

3. Greening inspection: pay attention to the greening situation in the managed area, especially check the greening growth, dead plants and lack of seedlings, contact the greening maintenance company for rectification in time, make an evaluation at the end of the month (25th), and submit it to the cost control department as the payment basis.

4. Building inspection: Pay attention to the cleanliness and hygiene of lobby entrance, inside and outside elevators, corridors, walls, fire doors, fire boxes, aluminum alloy ventilation window, lampshades, stair handrails and roofs.

5. Complaint handling: If customers have complaints, they should make records. If it can be handled, it will be handled on the spot in time. If they can't handle it, they should report it to their superiors immediately. If it is not the responsibility of the company or the management office, explain it to the owner patiently.

6. Check the work of the area, sales center, model room and other areas every month, and make work records.

7. Be familiar with the relevant laws and regulations of property management, strictly abide by the rules and regulations of the management office, and actively safeguard the interests and reputation of the company.

8, master the management fees, utilities, rent and other payment procedures, timely collection of management fees.

9. Inspect, supervise and assess the cleaning and greening maintenance of professional cleaning and greening companies in strict accordance with the contract requirements.

10, actively communicate, coordinate and cooperate with all departments.

1 1, hand it in on time.

1) Customer Department Community Daily Checklist

2) Summary of unfinished business

3) Summarize the construction situation every month and count the arrears.

12. Complete other tasks assigned by superiors.