Regulations on Letters and Calls of Gansu Province (revised in 2002)

Chapter 1 General Provisions Article 1 In order to strengthen the work of petitions, close the contact between state agencies at all levels and the people, protect the legitimate rights and interests of petitions, and maintain the order of petition activities, in accordance with the "People's Congress of the People's Republic of China and the These regulations are formulated in accordance with the provisions of the Constitution of the People's Republic of China, the "Regulations on Letters and Calls" of the State Council and relevant laws and regulations, and in combination with the actual conditions of this province. Article 2 The term "letters and visits" as mentioned in these Regulations refers to those who report the situation to state organs through letters, telecommunications, emails, visits, etc., and put forward opinions, suggestions, criticisms, demands, complaints, accusations, and reports, which shall be handled by the relevant state agencies in accordance with the law. Activities handled by the agency.

The term “petitioners” as mentioned in these Regulations refers to citizens, legal persons and other organizations that carry out petitioning activities.

The term “state agencies” as mentioned in these Regulations refers to state power agencies, administrative agencies, judicial agencies, procuratorial agencies and their dispatched agencies at all levels within the administrative region of this province. Article 3 Accepting letters and visits is an important way for state organs at all levels and their staff to listen to the opinions, suggestions, and criticisms of the people, and to accept supervision by the people. Letters and visits must be received seriously and handled in a timely manner to effectively protect the legitimate rights and interests of the petitioners. Article 4 The work of letters and calls should adhere to the principle of hierarchical responsibilities, centralized handling, whoever is in charge, who is responsible, and the principle of timely and local resolution of problems and ideological guidance, persuasion and education.

Relevant units and individuals should support and cooperate with state agencies, petition agencies and their staff in handling petition matters in accordance with the law. Article 5 State agencies at all levels shall strengthen leadership over petition work, implement a system of responsibility for petition work and a day for the head of the agency to receive visits from the people, and designate a person in charge of petition work. Chapter 2 Letter-writers and Visitors Article 6 Letter-writers and visitors who carry out petition activities in accordance with the law shall be protected by law. No unit or individual may withhold letters or visit materials from petitioners; they may not make things difficult, suppress, discriminate, or retaliate against petitioners.

Petitioners from ethnic minority groups can use the spoken and written languages ??of their own ethnic groups to carry out petition activities. Article 7 Petitioners have the right to submit the following petition matters to relevant state agencies and their staff in accordance with the law:

(1) Make criticisms and suggestions on state agencies and their staff;

(2) File a complaint, accusation or report against the illegal and dereliction of duty of state agencies and their staff;

(3) File a complaint when the legitimate rights and interests of oneself, others or the public are infringed upon , accuse;

(4) In accordance with the prescribed procedures, urge the handling, request a reply or review the petition matters;

(5) Other petition matters that can be raised in accordance with the law. Article 8 When a petitioner reports a situation, he or she should generally inform him or her of his or her real name and contact information. Where a complaint, accusation or report is made, the name, unit, address and facts, evidence or clues of the person being complained, accused or reported shall be stated.

To report a situation during a visit, you should go to the reception place established or designated by the state agency and submit it to the receptionist for letters and calls.

If multiple people report the same request, they should generally submit it through letters, telecommunications, emails, etc.; if it is really necessary to visit and report, representatives should be selected and the number of representatives should not exceed 5.

Article 9 Petitioners shall abide by the following provisions during petition activities:

(1) Abide by the constitution, laws, regulations, rules, social ethics and the order of petitions;

(2) Shall not Inciting or coercing others to participate in petition activities;

(3) Report the situation truthfully, and shall not fabricate or distort facts, defame, falsely accuse or frame others;

(4) For compliance with laws, regulations, The handling decisions of regulations and policies must be obeyed, and no unreasonable repeated visits or stays in state agencies or petition work agencies are allowed;

(5) The elderly, sick, disabled, and minors must not be abandoned in state agencies or institutions. Places for receiving letters and calls;

(6) It is not allowed to post slogans, distribute leaflets, occupy offices and reception areas, destroy public or private property, insult, threaten or beat state agency staff or restrict their personal freedom, or interfere with the work of state agencies Order;

(7) It is prohibited to spread rumors and cause trouble in the name of petitioning, gather crowds to cause trouble, attack and block state agencies and petition reception venues, intercept vehicles, block traffic, and disrupt public order;

(8) It is prohibited to carry flammable, explosive, highly toxic, harmful and other dangerous goods and controlled equipment into state agencies and petition reception places or to carry them in mailed petition materials. Article 10 Persons who are unable to express their wishes on their own must entrust an adult citizen or his guardian who can express his wishes on his behalf to report matters that need to be reported.

If a patient with an infectious disease needs to report a complaint, he or she should entrust an adult citizen or his guardian who is not suffering from the infectious disease and can express his wishes on his behalf to report it on his behalf. Chapter 3 Letters and Calls Working Organization Article 11 State organs at all levels above the county level shall set up a writing and calling working organization in accordance with the principles of convenience for petitioners and beneficial work, and be equipped with full-time (part-time) letters and calls staff. Township (town) people's governments and sub-district offices should equip or identify full-time (part-time) petition staff. Article 12 State organs shall select personnel who adhere to principles, are fair and honest, have a strong sense of responsibility, have corresponding legal knowledge, policy level and certain coordination capabilities, and are good at mass work to engage in petition work; attach great importance to the education and training of petition staff , improve its business level. Article 13 The petition work agencies of state agencies at all levels handle the following petition matters:

(1) Accept letters and visits, handle petition matters within the scope of the agency’s responsibilities, and assist the person in charge of the agency to do a good job Receive visits from the public;

(2) Handle letters and visits assigned by superior authorities or transferred by relevant units, and report or feedback the results in a timely manner as required;

(3) Assign letters and calls to lower-level agencies or transfer matters within the scope of their duties to relevant units, and be responsible for supervision and inspection;

(4) Coordinate and handle letters and calls between regions and units under their jurisdiction;

(5) Conduct business contact, guidance and inspection on the petition work of lower-level agencies;

(6) Comprehensive and study the petition situation, and provide petition information and information to the person in charge of the agency and relevant units in a timely manner Opinions and suggestions;

(7) Provide consultation to petitioners on petition matters;

(8) Other petition matters stipulated in laws, regulations, rules and policies.

State agencies, petition agencies and their staff shall keep confidential the complaints and reports made by petitioners and matters requested by petitioners to be kept confidential.