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Summary of personal work in 20 10 years

Over the past year, with the cordial care of the company's leaders and the enthusiastic help of other colleagues, and with the strong support of our customers, I have always set an example, set high standards and strict requirements, and strived to provide quality services to our customers, achieving good economic and social benefits for the company, working diligently and conscientiously, successfully completing all the tasks assigned by the leaders and achieving good results. * * * The annual premium is 500,000 yuan. The work of the past year is summarized as follows:

First, strengthen study and improve political and professional quality.

Over the past year, I have always regarded learning as the top priority to improve my political and ideological quality and professional quality. During my study, I focused on political theory and professional knowledge. In the study of political theory, we should focus on the spirit of the Third, Fourth and Fifth Plenary Sessions of the 17th CPC Central Committee, the spirit of You Yu and the spirit of Yuan's speech. From spiritual understanding to ideological analysis, we should rectify problems and be meticulous. During my study, I took down my study notes and wrote down my experience, which improved my political literacy and ideological and moral level ideologically and politically. In business research. Actively participate in all kinds of business study, training and examinations organized by superior companies, branches and departments, study diligently, be good at creation, constantly strengthen the training of their own business quality, constantly improve their business operation skills and basic skills of serving customers, master their due professional business skills and service skills, be able to handle all kinds of business skillfully, understand the new business launched by the company and carry out targeted publicity.

The second is to update ideas and improve the level of marketing services.

Over the past year, I have taken updating the concept of marketing service as the main work to improve marketing performance, focusing on the following points: First, I should be careful when receiving customers and never give up until the last moment. Even annoying customers, we should wait patiently. As long as they talk to us, we will encourage them more. Secondly, when customers want us to be their consultants, we should be their friends and help them choose the right insurance policy. In this way, customers will save money and bring their relatives and friends with them. The third is to look at customers' glances, help them choose, recommend them in time, and encourage customers to calculate big accounts, regardless of immediate interests, and our success rate will double. As long as we master these, coupled with our warm and thoughtful service and coordination among colleagues, our performance will improve a lot.

Third, abide by the rules and discipline and accomplish the task well.

Over the past year, I have been diligent and conscientious, leaving early and returning late, sticking to my post, silently contributing, and actively completing various tasks assigned by this department. Can actively advocate and care about the marketing work and tasks of this department, and is well received by leaders and colleagues.

In a word, in the past year, with the love of insurance, I went all out to perform my job and post responsibilities, and made great efforts to do all kinds of work according to the requirements of superior leaders, and achieved certain results. However, compared with the best employees, there are still some gaps and shortcomings. In the new year, I will try my best to find the gap, make up for the shortcomings, carry forward the achievements, overcome the shortcomings, further improve my overall quality, and do my due work and make achievements with confidence and determination.