Communicate with the heart and make it last forever

Persist in writing for 1,000 days, day 10!

Good evening everyone, I am your good friend Kelly Zhao Lingxi

"Wen Zhongzi·Ritual and Music" has it written: "If you use benefits to make friends, if you use benefits, they will disperse; if you use benefits, they will scatter." If you use power to connect, you will be defeated; if you use power to connect, you will give up if you lose it; if you connect with love, you will be hurt; only if you connect with the heart, you can achieve long-lasting success."

This sentence tells everyone something. Principle: Any relationship with others that is based on factors such as influence, interest, power, emotion, etc., is unreliable, and such relationships will not go far; only those relationships with others that are sincere and friends can go a long way. .

Today I learned at Chengyutang how to make the world no longer have difficult deposits? The teacher said that Chengyutang, a training institution, has three major characteristics: sustainability, replicability, and integration. Its underlying logic is to solve problems from a higher level of thinking. Quoting from "Wen Zhongzi·Liyue", it is: The heart-to-heart friendship lasts forever! Or you can use "altruistic" thinking instead. So, what kind of underlying logic can prevent us bank workers from worrying about completing tasks? How to better explain the CCB philosophy of "connecting with the heart will last forever"? I think these logics are not only applicable to financial work, but also suitable for people to treat others. I can summarize them in the following points and share them with you:

1. Environment

That is when and where! As a bank employee. We have no way to decide our products and interest rates, so we decide our character. When you can put yourself in someone else’s shoes, worry about the needs of the customers, think about what the customers think, and truly think about the customers, you don’t just let the customers consider revenue issues. , but it depends on how the customer saves money, and how to manage the working capital? How can you save money with a relatively high return and be able to withdraw it easily at any time? How to increase your credit limit so that you can easily borrow money from the bank in times of difficulty! Being able to do this means that we are building our own personal IP and developing a character worthy of being trusted and recognized.

2. Behavior

That is, what to do! Whether we are working or living, we must be clear about what we need to do and what we are doing. The bank's work tasks are heavy and there are many indicators. How to complete the tasks efficiently, quickly and accurately requires the help of various advanced tasks in our system to carry out the work in batches and coverage! We are not trying to attract deposits for the sake of attracting deposits, but rather taking this as an opportunity to provide customers with a comprehensive, comprehensive and professional service process!

3. Ability

That is, how to do it! Our communication with customers must be non-violent communication. Customers' time is precious. When we decide who to communicate with, we must ensure harmonious, effective and pleasant communication, so that neither the customer's time nor our time is wasted. The client is willing to give us his precious time. We must create the greatest value for the client within the limited time and let the client feel that we are responsible for him and the one who really wants to help them. We are professional wealth advisors , rather than a simple salesman. Because only when our customers win, we truly win.

4. Values ??

That is why we do it. When you smile at others, others will smile at you. To respect others is to respect yourself, and to help others is to help yourself. So why we do it must be customer-centric, always be grateful, always think and solve problems from the customer's perspective, and let customers feel that choosing us and trusting us is the right decision! A person's ability is not how many things he can do, but what he can do for others. This is where our values ??lie!

After understanding the above points and applying them to our work and life, we will definitely feel the relaxation, joy, and beautiful moments around us!