What obligations does the hotel have to its guests?

Provide safety guarantee obligations, fulfill contractual obligations, respect guests' privacy rights, provide appropriate prices and clear charging standards, provide basic supporting facilities and services, and respect the rights of guests.

1. Obligation to provide security: The hotel has the responsibility to ensure the personal and property safety of guests in the hotel. If a guest suffers injury or loss due to hotel safety issues, the hotel needs to bear corresponding legal liability.

2. Fulfill contractual obligations: When a guest books a room or service, the hotel is obliged to provide the room and services agreed upon in the contract, including room hygiene, facilities and equipment, catering, transportation and other services. If the hotel fails to provide the services agreed upon in the contract, the guest has the right to require the hotel to compensate or take other remedial measures.

3. Respect guests’ privacy rights: Hotels are obliged to protect guests’ privacy and must not disclose guests’ personal and private information. If the hotel discloses the guest's personal or private information, the guest has the right to request the hotel to compensate or take other remedial measures.

4. Provide appropriate prices and clear charging standards: Hotels are obliged to provide guests with reasonable prices and clear charging standards to ensure that guests have a clear understanding of the fees before checking in. If a guest discovers a problem with the payment after checking in, he or she can raise a question with the hotel and ask for a solution.

5. Provide basic supporting facilities and services: Hotels are obliged to provide basic supporting facilities and services, such as rooms, sanitary facilities, restaurants, gyms, laundry services, etc. If guests encounter problems or are dissatisfied when using these facilities and services, they can provide feedback to the hotel and request improvements.

6. Respect the rights of guests: The hotel has the obligation to respect the rights of guests, including but not limited to the guest’s right to know, right to choose, right to complain, etc. If a guest's rights have been violated, he or she may file a complaint with the hotel and request a resolution.