Summary of personal quality management work

Quality management refers to all activities that determine the quality policy, objectives and responsibilities in the quality system and realize these objectives and responsibilities through quality planning, control, guarantee and improvement. The following is my personal summary essay on quality management, which I collected for you. I hope it will help you. Welcome to read the reference study!

Quality management model: personal work summary 1 I entered the office engineering department of the group company through recruitment on X, X, X, from the school to the construction unit. Although my job position and role have changed greatly, and it is my first time to contact with project management and Guanglianda budget software, with the care of the leaders and the help of my colleagues, with my professional foundation and work experience, plus hard study and research, I quickly adapted to the working environment and achieved certain results. This work is briefly described as follows:

I. Main Work Achievements and Achievements

1, strictly abide by the company's rules and regulations. At the beginning of my work, I carefully studied the detailed rules of engineering quality management and kept them in mind, reminding myself to strictly abide by the company's rules and regulations and maintain the company's image.

2. Seriously study all kinds of specification documents. From the beginning, the document preparation guide includes the list of technical disclosure, the implementation form of standards, the implementation guide of quality system, etc., including the construction manual, the prevention and control manual of construction quality common faults, and the construction quality acceptance rules, etc. In addition, there are hotel engineering construction bidding documents and bidding documents, bidding documents and bidding documents, housing construction and municipal infrastructure engineering bidding guide and other documents.

For a newly graduated student, although he worked as an intern on the construction site for more than a month at school, what he learned in the real construction process is only rare. So since I entered the company, two seniors from the engineering department have taken me to various construction sites. The time when I followed them to check the quality, safety and civilized construction was the best time for me to learn knowledge and sum up experience, and it was also the most comprehensive stage for me to learn at the construction site. So I sincerely thank them for their teaching, teaching and care.

4. Seriously study the budget information of Liaoning Province. First of all, I have made a serious and systematic study on the materials of Liaoning province's budget preparation and bill pricing norms, and insisted on the practice of actual calculation while studying. I participated in the preparation process of technical tender, and calculated the construction drawing of building 1 1. Because the graduation project of the university was prepared for bidding, I quickly mastered the essentials. Although I haven't really had a chance to finish the task on my own, I personally think I have some opportunities. At the same time, I also learned to use "Guanglianda Budget Software" for budget preparation and reinforcement calculation. Through the budget practice of construction drawing, although it is the first contact, it has made great progress and can be operated partially independently. In the future work, I will continue to explore and learn, and make my work more detailed and perfect.

5. Other aspects:

(1) Insist on going to work early every day, cleaning the office and creating a clean working environment for colleagues.

② Manage the storage of some documents in the office so that they can be found in time when necessary.

(3) register some items for future reference.

④ Actively discuss cost control, contract management and data management with colleagues in the branch. Through discussion, we not only enhanced the friendship between colleagues, but also improved our ability.

⑤ Actively communicate with colleagues and help others enthusiastically.

Second, the direction of efforts

1, considering the limited scope of work of lesbians in construction units, it is more necessary for them to recharge their batteries, concentrate on the direction of bidding, accumulate bidding experience, strive to pass the national qualification examination for cost engineers while meeting the requirements of working years, make full use of the advantages of passing the national qualification examination for cost engineers and previous work experience, actively contact with various related businesses, improve their practical operation ability, and make contributions to the company's bidding negotiations if possible.

2. Actively participate in the certificate examination, learn professional skills, and improve business ability and professional level;

3. Play the vanguard and exemplary role of party member and strive to be advanced.

Summarizing the work in the past year, I personally think that some achievements have been made, but there is still a certain gap from the requirements of the leaders. Find out the shortcomings in the work so as to overcome them in the future work. At the same time, we need to read more books, study norms and related documents, master professional knowledge, improve our working ability, strengthen our sense of responsibility, and do our personal work in time.

In short, in the future work, I will constantly sum up and reflect, constantly spur myself, enrich my energy, improve my quality and professional level, so as to adapt to the development of the times and enterprises and make progress and growth together with the company.

Personal Work Summary of Quality Management Fan Wen 2 Under the correct leadership of the Party Group of Wujiang Bureau and the specific guidance of the superior business office, the Quality Management Office conscientiously implements the spirit of the provincial and municipal quality supervision work conference, and around the overall idea of "strict standardization, heavy service, wide law enforcement and promotion of linkage", further promotes the quality winning strategy, fully performs the comprehensive management function, and becomes a technical propeller to enhance the driving force of economic and social development. Looking back on the past year, we have mainly done the following work:

First, carry out quality management and strengthen macro guidance on quality work.

(a) to further promote the quality of the city, rich in the connotation of the quality of the city.

Prospering the city by quality is an important measure for a city to improve product quality and enhance its economic strength. 200 x 65438+February, after our city successfully passed the acceptance of the advanced city of revitalizing the city with quality in Jiangsu Province, we deepened it mainly from the following two aspects:

First, raise awareness and strengthen leadership. According to the spirit of "Implementation Opinions on Building a National Quality Strong City in Wujiang City", the work of revitalizing the city by quality in towns (development zones) was evaluated and guided. At the same time, the "Wujiang City's Work Goal of Revitalizing the City by Quality in 20xx" was formulated and issued, which put forward specific classification requirements for the steady improvement of product quality, engineering quality, service quality and environmental quality, laying the foundation for building a national quality city. The second is to continuously expand the connotation and extension of the activity of revitalizing the city by quality. In accordance with the requirements of the new advanced city (county, district) inspection and acceptance rules in Jiangsu Province, we will carry out a review and promote the institutionalization and regularization of activities. At the same time, in 2006, we went to Wujin District, a national advanced quality city, and revised and improved the original materials, and completed the submission of materials in combination with Wujiang's advantages and actual situation.

(two) to create a good atmosphere, in-depth development of "quality month" activities.

According to the overall deployment of the provincial and municipal bureaus, with the close cooperation of various departments, lead the organization to carry out the "quality month" activities in the city. With the theme of "persisting in winning by quality and promoting scientific development", a series of 12 activities, such as 20xx Suzhou Quality Month and the opening ceremony of "Food Safety in Rural Areas and Communities", safety knowledge of campus special equipment, "Mid-Autumn National Day Moon Cake" and special inspection of compulsory certified products, were widely mobilized, fully prepared and carefully organized throughout the city, forming a series of activities in which everyone cares about quality. Among them, the on-site consultation service activities after the opening ceremony attracted a large number of citizens to participate through various contents such as jewelry identification, authenticity identification, glasses testing and prize-winning quiz. On the day of the event, * * * distributed more than 0/000 promotional materials/kloc.

(3) Consolidate the foundation of quality management and strive to improve the management level of enterprises.

1. Popularize and apply advanced quality management methods. In order to constantly update the concept of enterprise quality and improve the management level of enterprises, 30 famous brand enterprises at or above the provincial level were organized to participate in Professor Han Zhijun's lecture "Join hands to create brilliant quality, build outstanding enterprises and enhance quality competitiveness"; Organize enterprises that newly declared Suzhou famous brand products in 2007 to participate in the training of excellent performance standards, and form the introduction of advanced quality management from point to point.

2, organize the implementation of quality reward system. In order to encourage enterprises to strengthen quality management, constantly pursue excellent business performance, improve quality level and competitiveness, and adhere to the road of technological innovation and quality-benefit development, we organized Jiangsu Hengtong Power Cable Co., Ltd. to declare Jiangsu Quality Management Award according to the requirements of excellent performance criteria. Organize Jiangsu Hong Sheng Chemical Fiber Co., Ltd. and other enterprises to strive for Suzhou Quality Management Award. During the application process, we carried out extensive publicity and enthusiastic service. On the one hand, it organizes enterprise quality management personnel to systematically study excellent performance standards and their implementation guidelines, on the other hand, it guides enterprises to write self-evaluation reports according to their own reality, and strives to successfully pass the evaluation for new applicants this year.

3. Strengthen the cultivation of high-quality talents. We widely publicize the purpose, significance and relevant regulations of establishing the quality professional vocational qualification examination system in various forms, and actively organize international cough bath. In 2007, 92 people took the quality engineer examination, a significant increase compared with previous years.

Second, vigorously implement the brand strategy and strive to improve the core competitiveness of brand-name products.

As an important part of revitalizing the city by quality, we also vigorously implement the famous brand strategy and actively support and cultivate a number of famous brand products with high technology content, stable product quality, high market share and good brand reputation.

1, do a good job in evaluating and recommending famous brand products in China. According to the evaluation catalogue of famous brand products in China in 2007, a meeting on the application of famous brand products in China was held, and the basic work of brand creation, preparation of application materials, time arrangement and related matters needing attention were communicated with the representatives of 10 enterprises attending the meeting. At the same time, further optimize the service, closely communicate with enterprises, and help enterprises master the first-hand information in the declaration. In view of the repeated reports after the provincial publicity, help enterprises to deal with them seriously and jointly do a good job in replying and reporting. This year, seven famous brands in China were added, and the review was 1, exceeding the target of adding 4-6 famous brand products in China during the year.

2. Continue to cultivate brand-name products. According to the characteristics of private enterprises in Wujiang, combined with the survey of leading products of the top 100 enterprises and enterprises above designated size completed in the first half of the year, we will conscientiously do a good job in the declaration of famous brand products in Jiangsu Province and Suzhou City. We focus on large enterprises, characteristic industries with comparative advantages in China and pioneer enterprises with cluster plate effect. This year, the province's brand-name products were newly declared 13. At the same time, in conjunction with the Economic and Trade Commission, Agriculture and Forestry Bureau and other relevant departments, we will intensify publicity and promotion, strengthen service guidance for enterprises that meet the reporting conditions, and do a good job in collaborative recommendation. This year, 2 1 brand-name products in Suzhou were newly declared. Through cultivation, support and development, more famous products in our city will be included in the ranks of famous brands, and the ranks of famous brand products will continue to grow, laying the foundation for the development strategy of famous brands in our city.

Three, supervision and service are organically combined, and the production license work is always unremitting.

As a routine work, in the process of license supervision, we should strive to form a new bright spot, organically combine supervision with service, integrate supervision into service, fulfill supervision responsibility through service, and do not forget service while supervising.

First, sort out the list of new enterprises in the administrative examination and approval center, and notify enterprises to handle relevant application procedures in time if they are within the scope of production license. At the same time, sort out the original license ledger at the beginning of each month, give a friendly reminder to the enterprises whose licenses are about to expire after 6 months, and notify the enterprises to apply for replacement in time by telephone or going to the countryside. In 2007, I * * * conducted the preliminary examination and on-site confirmation of the application materials of 33 enterprises, among which 26 enterprises have successfully passed the on-site factory inspection, 1 1 enterprises have completed the entrusted processing and filing, and 1 enterprises have gone through the renaming procedures in time.

The second is to conscientiously perform the regulatory functions. According to the unified deployment of the provincial bureau, special inspections were conducted on agricultural production enterprises to effectively safeguard the legitimate rights and interests of the people; In accordance with the requirements of the Detailed Rules for the Implementation of the Production License for Wire and Cable Products, special supervision was carried out on the 14 home wire and cable enterprises in our city. Focus on the inspection of raw material control, compliance of production equipment conditions, safety production, ex-factory inspection, implementation of standards and implementation of national industrial policies. During the inspection, except Wujiang Quantong Communication Cable Factory, other 13 enterprises can operate normally according to relevant requirements, and the overall situation is good, and no major problems have been found.

The fourth is to carry out in-depth special rectification of product and food safety to improve the overall quality level.

It is of great significance to carry out special rectification of product and food safety to improve product quality and improve social credit system. After the national video conference on product quality and food safety special rectification on August 23rd, all regions and departments immediately deployed and acted quickly according to the special rectification action plan determined by the State Council. In strict accordance with the requirements of national, provincial and municipal documents, the Quality Management Department earnestly does the following work:

1. Do a good job of dragnet inspection of toys, automobile tires and small household appliances.

According to the Notice of the General Administration of Quality Supervision, Inspection and Quarantine on Printing and Distributing the List of Key Areas for the Special Renovation of Product Quality and Food Safety in the National Quality Inspection System and the Supplementary Notice of the Provincial Bureau on Doing a Good Job in the Special Renovation of Product Quality and Food Safety in the Provincial Quality Supervision System, toys, automobile tires and small household appliances in Suzhou are listed as the key points of this special rectification, and will be inspected by dragnet. On October 9th, 65438/KLOC-0, the quality control department jointly inspected three toy manufacturers in our city. Inspection found that among the three toy manufacturers, most of Tianchang plastic products were exported, and domestic sales obtained 3C certification as required. Creative toys and products of creative toys are mostly exported, and domestic products are not allowed for the time being.

2, do a good job of enterprise quality archives.

In order to implement the requirements of "by the end of this year, 10% of product manufacturers will establish quality files" and "all certified enterprises will establish quality files" in the "National Action Plan for Special Rectification of Product Quality and Food Safety" of the Provincial Bureau, the Quality Management Section has detailed measures and carried out this work in a down-to-earth manner. Because the filing involves many enterprises, while combining the distribution characteristics of enterprises in our city and grasping the progress requirements, we should adopt the methods of highlighting key points, piecemeal and key counseling. The first is to carry out the filing work of wire and cable and wood-based panel products manufacturers in 10 products. We held lectures on enterprise quality filing in Qidu, Zhenze and other town governments, explaining in detail why we need to file and how to fill in the filing form, and helping some small-scale enterprises with relatively low management level to solve the' problems' in the actual filing process. In this way, it has been welcomed by enterprises and achieved remarkable results. At present, the filing of the top ten certified enterprises in the city has been completed.

3. Carry out dragnet inspection on the quality management system.

According to the requirements of the Notice of the Provincial Bureau on Doing a Good Job in the Pull-net Inspection of Enterprises with Quality Management System Certification, the Quality Management Section conducted a two-month pull-net inspection of enterprises with quality management system certification in the first half of 2007 in our city. The contents of this inspection include: the authenticity, legality and validity of the certification certificate; Whether the enterprise quality management system meets the requirements of standards and corresponding laws and regulations, etc. In the process of inspection, in view of the problems and misunderstandings existing in enterprise certification, through point-to-point and one-to-one communication, help enterprises strengthen quality management and standardize certification behavior.

Fifth, innovate the means of source supervision and accelerate the construction of electronic supervision network for product quality.

Practice has proved that the construction of product quality electronic supervision network has effectively cracked down on counterfeiting, provided consumers with a simple and convenient way to identify the true and false and a channel to report complaints, which is of great significance to promoting the construction of quality credit system and an important exploration of innovative quality supervision methods. Therefore, on the basis of making work plan and promotion plan, the quality management class analyzes and summarizes in time. Up to now, 67 enterprises have joined the network.

Quality management mode paper 3 personal work summary 1. Management of practicing according to law: in order to further strengthen the implementation and implementation of practicing according to law and ensure medical safety,

The Department of Medical Administration and Regulation strengthens the inspection, supervision, implementation, feedback, organizational learning and implementation of hospital legal practice, and requires the department to study hospital laws and regulations 2-4 times a year, 1-2 times a month, and organize hospital-wide examinations regularly throughout the year. The contents of the study are People's Republic of China (PRC) Law on the Prevention and Control of Infectious Diseases, Regulations on the Management of Medical Institutions, Law on Medical Practitioners, Law on Maternal and Infant Health Care, Regulations on Handling Medical Accidents, Measures for the Administration of Drugs, Regulations on Product Management, etc. And it is required to keep the record of each study and strengthen the management of internship access. According to the detailed rules for the implementation of the practice access management of Huaihua Traditional Chinese Medicine Hospital, the directors of all subjects are required to strictly check. In view of the increase of medical disputes and complaints in the first half of the year, medical safety rectification activities were organized from August 1 1 to September 12. Through the study, the awareness of hospital staff to practice medicine according to law has been improved, medical safety has been guaranteed, medical disputes and complaints in the hospital have been greatly reduced, and the quality and efficiency of medical services have also been effectively improved. So far, there have been 32 medical disputes in this hospital this year, and no medical accidents have occurred.

Second, system construction: continue to improve various systems, pay close attention to implementation, and constantly improve the quality of medical care.

1, regular quality inspection: Medical Department conducts quality inspection on all clinical departments in the hospital, and incorporates the core system of medical quality management into the quality inspection:

(1) First-visit physician responsibility system management: check the attending physician's timely, comprehensive and difficult treatment of patients, ask for instructions from superior doctors, invite relevant consultations for problems in other departments, record patient rounds, difficult cases and deaths, and discuss the contents of the pre-operation discussion book of the third-level doctors to understand the implementation of various systems.

(2) Strengthen the management of the top five hospitalized diseases: all subjects are required to report and be familiar with the top five diseases.

(3) Supervise all departments to formulate and implement the 18 TCM diagnosis and treatment plan for common and dominant diseases of TCM according to the characteristics of undergraduate majors, and release the clinical pathways of 24 diseases.

(4) Medical record writing and medical record management: In strict accordance with the requirements of the Basic Specification for Medical Record Writing of Traditional Chinese Medicine, the quality supervision and inspection of medical records are conducted twice a week, which effectively reduces the bad rate of medical records. In order to cooperate with the implementation of the Basic Specification for Writing Medical Records of Traditional Chinese Medicine (20xx Edition) and organize medical staff to study in time, it is emphasized that clinical medical staff should carefully and completely fill in the corresponding informed notice while informing patients of admission, various examinations and operations in detail. Strictly implement the Basic Specification for Writing Medical Records of Traditional Chinese Medicine, take running medical records examination as the most important inspection content, and make corresponding regulations on inpatient medical records, medical records home page, doctor's orders, first-visit records, superior doctors' rounds, informed consent of surgery, informed consent of anesthesia, informed consent of special examination and special treatment, and discharge records. , and make corresponding provisions on hidden problems that seriously affect the quality of medical care and may lead to medical disputes, such as the timeliness of medical record writing. Patient rounds, signatures of patients or their families on informed consent forms, rescue records and alterations. , should put an end to mistakes from medical links, improve the rate of first-class medical records, and punish unqualified medical records according to regulations.

2. With the cooperation of many departments, the first knee replacement in our hospital was a complete success.

3. In order to cooperate with the development of the third Chinese Medicine Culture Festival in the hospital, a medical record writing competition was organized, and the qualified rate of medical records in the competition reached 100%.

4. Strengthening the implementation and execution of the "three basics" training and assessment system In order to improve the medical technical level of our hospital, according to the actual situation of our hospital, a "three basics" training plan was formulated at the beginning of the year, which combined overseas training, departmental organizational learning and hospital-wide business learning to improve the medical technical level as much as possible; The Medical Department organizes 2-4 training sessions and 2 assessments every year, and the time is arranged in June and 65438+February.

Third, quality management has achieved initial results.

1, actual performance:

During February this year 1-65438+, the number of outpatients was 155828 (12807 1 last year), an increase of 2 1.67%. There were 8479 emergency cases, 3 10 emergency cases, and the average hospitalization. Number of discharged patients12,782 (last year: 1 1549), with a year-on-year increase of10.68%; The working days of hospital beds were140121(107785) days, with a year-on-year increase of 30.84%; The utilization rate of hospital beds was 94.46%, with a year-on-year increase of12.51%; The hospital bed turnover was 3 1.25, down 8% year-on-year; The average length of stay was 9.87 days, a year-on-year decrease of 3.0 1 day; The number of operations was 3,755 (3,476 in the same period last year), an increase of 8.03% year-on-year; Various auxiliary examinations and indexes have been improved in different degrees: gastroscopy 1426, pathological examination 4 142 and pathological cytology 898; Radiological examination was 428 16 person-times, among which CT examination was 73 15 person-times, and 5689 people were positive; Electrocardiogram 1 1539 person-times, B-ultrasound 13334 person-times; Clinical examination 125740 1 person-time, biochemical examination 368865 person-times; Improve the service concept, strengthen the communication between doctors and patients, promote the harmonious development of doctor-patient relationship, reduce the contradiction between doctors and patients, reduce medical disputes, and strengthen the protection of patients' informed consent and privacy.

2. Quality of medical care

In the past three months, on the whole, the medical quality of the whole hospital declined slightly compared with that of the previous year, mainly because individual department directors did not seriously repeat the core system, and some doctors were indifferent; The quality of medical records, rational examination, rational drug use and antibiotic use have been improved, and many indexes have been improved obviously.

Step 3 serve

(1) Strengthen communication between doctors and patients and build a harmonious doctor-patient relationship. In the past six months, the communication between doctors and patients has been strengthened and brought into the category of quality management. Medical staff are required to formally introduce the patient's condition, check the treatment methods and the situation of undergraduate and hospital after admission, so that patients can understand their own condition and the medical technology level of the hospital where they live, listen carefully to the opinions of patients or their families, and incorporate the desirable opinions or suggestions into future management.

(2) Find defects, make rectification, and improve patient satisfaction. Hospitals pay close attention to the management of service defects, find deficiencies from patient satisfaction, seriously investigate, implement and feedback each defect, improve service attitude at any time, and improve patient satisfaction with practical actions.

(3) The contradiction between doctors and patients is reduced, and medical disputes are reduced.

Fourth, the main defects of this year

1. Practice according to law: some departments failed to sign the non-practitioners they instructed in time, and the management of practice access was somewhat lax in the monthly inspection.

2, medical quality:

(1) The quality of medical documents in some departments is poor, which is mainly manifested in the records of superior doctors' rounds (the same as the records of the course of the first visit), irregular preoperative discussion records and frequent mistakes in printing medical records.

(2) The application of antibiotics, some departments did not strictly grasp the indications of antibiotic abuse.

(3) The writing of outpatient medical records is not standardized, and even some doctors do not write.

Verb (abbreviation of verb) continuous improvement measures

1, strengthen the study of laws and regulations, strengthen supervision, strictly control the access to practice, and let medical personnel at all levels consciously practice medicine according to law.

2. Strengthen the study of various quality management systems, improve medical quality, ensure standardized diagnosis and evidence-based treatment, and reduce the hospitalization time and expenses of patients.

3. Continue to do a good job in the training of Basic Specification for Medical Record Writing in China (version 20xx) to improve the quality of medical record writing. Strengthen the "three basics and three strictness", continuously improve the professional quality and professional level of medical staff, and continuously improve the quality of medical services.

4. Improve service attitude, improve service quality and build a harmonious new doctor-patient relationship.

5, do a good job in the overall arrangement and coordination before the relocation of the inpatient ward.