JD.COM's aid to Shanghai was repeatedly postponed and was negatively evaluated.

JD.COM's aid to Shanghai was repeatedly delayed and received negative comments

JD.COM's aid to Shanghai was repeatedly delayed and received negative comments, and some orders from self-operated stores in JD.COM or third-party merchants were delayed. In some business sites in JD.COM, there is still a shortage of terminal distribution capacity. JD.COM's aid to Shanghai has been repeatedly postponed and received negative comments. JD.COM's aid to Shanghai has been delayed for many times. 1

The original "delivery on April 12th" was changed to "delivery on April 24th" ...

Many Shanghai residents reported that the food and daily necessities purchased in JD.COM Mall were delayed recently.

Many people are asking: What happened to JD.COM?

On April 12th, an insider close to Jingdong Logistics revealed to reporters that there are more than 1 warehouses of Jingdong Logistics in Shanghai and Kunshan, which can support the materials needed for Shanghai's anti-epidemic, but only some of them have been put into operation. The local government is actively assisting in overtime scheduling to clear the obstruction of some links and resume the trans-regional transportation of allocated materials as soon as possible.

"For example, although there is a big warehouse in Kunshan, Jiangsu Province, the road pass from Kunshan to Shanghai is very tight, and the number of goods that can be transported into Shanghai is actually limited. In terms of manpower, the number of couriers who can walk out of the community for delivery is less than 1/3 of usual. " People familiar with the matter said.

It is worth noting that at present, official website, JD.COM, shows that the delivery in Shanghai is now placed, and it is expected to be delivered on April 22nd. A few days ago, official website, JD.COM gave an estimated delivery time of 3-4 days.

a jingdong logistics courier who returned to work smoothly told reporters that orders have surged now, and he has also lived in the site in order to send more goods. However, many distribution stations in Shanghai have not been unsealed, and Jingdong Logistics has not fully resumed timely delivery.

"Yesterday, our distribution station was finally unsealed. I have been living in the station and will be able to deliver goods immediately, but some colleagues still can't get out of the community. I hope other distribution stations can resume work as soon as possible." On April 12, a courier at a Jingdong Logistics Distribution Station in Yangpu District, Shanghai, said.

JD.COM is recruiting more transport capacity to reinforce Shanghai. The reporter was informed that Jingdong Logistics has issued an urgent notice. On the one hand, it has given a large incentive policy nationwide to recruit couriers to go to Shanghai for reinforcements this week.

On the other hand, more than 2,5 people were gathered in Shanghai by crowdsourcing express delivery. In addition, the storage capacity of the whole East China region is mobilized to replace the storage capacity of Shanghai and Kunshan, and every effort is made to protect the people's livelihood in Shanghai. JD.COM's aid to Shanghai has been delayed for many times. 2

Recently, many Shanghai residents reported through platforms such as Weibo that the delivery time of their shopping orders in JD.COM was delayed.

According to the interface news, some orders from self-operated stores in JD.COM or third-party merchants have been delayed. A Shanghai citizen told the interface news that the order he placed in his own store in JD.COM had been postponed until April 24th, while the order placed in a third-party merchant's store showed that "due to the influence of road resources, the delivery time of your order may be delayed, please wait patiently", and no estimated delivery time was given.

An insider close to JD.COM told Interface News that before the weekend, JD.COM had received a notice that it had obtained a pass, and self-operated warehousing and self-operated logistics could deliver goods to Shanghai. However, there was another notice on Saturday that the logistics pressure was great and needed to be postponed.

It is understood that there are non-self-operated businesses in JD.COM participating in this guarantee, and these businesses have indicated that they can deliver the goods. However, the above-mentioned insiders said that according to the logistics situation in Shanghai, the delivery time of this part of the order is also uncontrollable.

the material reserve and transportation capacity guarantee in the closed control area have always been the focus of government work and various e-commerce platforms. The Paper quoted an insider close to Jingdong Logistics as saying in the report that there are more than 1 warehouses of Jingdong Logistics in Shanghai and Kunshan, but only some of them have been put into operation. The local government is actively assisting in overtime scheduling to clear the obstruction of some links and resume the trans-regional transportation of allocated materials as soon as possible.

In terms of transport capacity guarantee, Chen Tong, deputy mayor of Shanghai and head of the special class of living materials guarantee of the municipal leading group for epidemic prevention and control, said at the press conference on April 7 that in order to solve the problem of insufficient manpower transport capacity, support the supply guarantee enterprises to make overall arrangements for resources throughout the country, and allow the supply guarantee personnel, such as the courier brother who was locked up in the community for non-epidemic reasons, to go out of the closed control area and return to the supply guarantee post.

judging from the situation reflected by some business sites of jingdong express in Shanghai, some business sites have been reopened under the call of rework. Several sites told the interface news that there will be a batch of express delivery from the warehouse to the business site this afternoon. At the same time, according to some Shanghai residents, their orders placed in JD.COM in late March or early April have arrived. This also proves that JD.COM is gradually sorting out and fulfilling orders in Shanghai.

However, in some business sites in JD.COM, there is still insufficient terminal delivery capacity. A person in charge of the Jingdong Express business site who was reworked under the call told the interface news that there were 16 people in the original site, but only 4 people have returned to their posts at present. According to him, although the company has been counting the list that can be reworked, not all couriers can rework because of the different standards for couriers in each community.

"I need negative nucleic acid results within 48 hours for rework here, and the trip code shows green, so I need to do antigen testing every day." The above-mentioned rework personnel said, "After coming out, you can't go back to the community, you can only live in the site."

the staff of another business station of Shanghai jingdong express mentioned in the interview that the daily delivery order number of their own station is about 1,5. There were 2 couriers in the original station, but the actual number of people on the job was only 1, and each person needs to deliver about 15 orders every day. "Now, because of the large quantity, we are also preparing to recruit some riders on these platforms like Dada Express." He said.

in addition, some of them are still in the closed control area, and the business site of Jingdong Express cannot carry out distribution work. A person in charge of the site said that he was negotiating with neighboring sites to merge the personnel of the two sites and work together.

In view of the above problems, Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, also mentioned in his reply at the press conference on epidemic prevention and control in COVID-19 on April 12 that riders on take-out and other e-commerce platforms are being stepped up to return to work and increase their capacity, but many riders are still unable to take up their posts because of the closure, which makes the public feel that the terminal distribution is not smooth. In this regard, she stressed that the e-commerce platform will be promoted to increase foreign aid strength by strengthening the supply organization and launching the guaranteed supply package.

jingdong logistics has also introduced countermeasures. According to The Paper, Jingdong Logistics has issued an urgent notice. On the one hand, it will recruit couriers from all over the country to support Shanghai this week with a strong incentive policy. On the other hand, it will convene more than 2,5 people to join the terminal distribution in Shanghai through crowdsourcing express delivery. In addition, Jingdong Logistics will also mobilize the storage capacity of the whole East China region to replace the storage capacity of Shanghai and Kunshan, and make every effort to protect the people's livelihood in Shanghai. JD.COM's aid to Shanghai has been repeatedly postponed and received negative comments. 3

Recently, some users reported that "JD.COM painted cakes in Shanghai". The so-called "painting cakes" refers to JD.COM's announcement that it would provide guaranteed goods for Shanghai through various marketing means in the early stage, and opened a special live broadcast of guaranteed goods. After the user placed the order, he not only failed to receive the purchased goods, but was postponed many times.

A user who lives in Pudong District, Shanghai, said that most of the goods he bought had been delivered on April 24th. The screenshot shows, "Your order is expected to reach you on April 24, and your order may be delayed due to changes in epidemic prevention measures."

Similarly, another user in Huangpu District of Shanghai also said, "The goods he ordered in JD.COM were delayed one day before, but today they have become more than 2 directly." However, some users said that they didn't shop on JD.COM, but "my best friend bought it, and the delivery was postponed until the 24th ..."

Talking about their feelings, some users bluntly said, "It's been half a month since it was difficult to buy food, and suddenly there was a live broadcast with blood boiling, and it was hard to grab the order, and the logistics was delayed again and again. For example, after chasing the goddess for half a year, the goddess said that I was free at Christmas, and you were crazy about fitness and shaping at home. As a result, the goddess said that it would be next Christmas ... "

According to the user's introduction, this situation is not a case. It is found that many users are also voicing JD.COM's claim that he "can't make other promises" on social platforms.

Among them, the user named "Elena White Peach Oolong Tea" said, "Because the cats at home are short of food and litter, I heard that jd can be delivered before, so I was so excited that I bought it and placed an order on the 9th! I said I would arrive on the 1th, and I thought it was OK. Today, I saw the meow and it was directly postponed to the 24th.

In this regard, the authenticity of relevant contents has been confirmed to JD.COM, but it has not been confirmed yet. Regarding JD.COM's logistics and distribution in Shanghai, JD.COM customer service said that the delivery was delayed than usual because the epidemic situation in Shanghai was serious and the logistics was not completely smooth.

as for the delivery time, JD.COM customer service said that the current system shows that the time limit is the fastest, because orders should be arranged according to the order of placing orders, and because logistics in Shanghai can rarely go in for normal delivery, and there are more users who place orders in JD.COM.

the customer service also said that the arrangement of production also needs to be coordinated with local epidemic prevention measures. It didn't say that the goods were not being delivered, but they were being delivered, but it was really impossible to deliver all orders in time. Among them, the safety of personnel and goods should be taken into account. In this regard, JD.COM customer service said that it hoped to get the understanding of users.

It is worth mentioning that, according to media reports, Xu Lei, CEO of JD.COM, said in a circle of friends at 21:5 pm on April 8, 222 that many friends in Shanghai had given him feedback before, hoping that JD.COM could support Shanghai's fight against the epidemic and ease the pressure of everyone's home isolation.

Xu Lei said, "We are also in a hurry. Even the first-line distribution brothers in Shanghai spontaneously support the work of the community. The warehouse staff eat and live in the warehouse to avoid the spread of the epidemic. In the past two days, with the smooth flow of all links, we are ready to go and will do our best to support Shanghai. "

Xu Lei's circle of friends

Xu Lei also said that the most important thing in the supply chain is the "chain", and the stability and reliability of each link in the "chain" must be guaranteed, so as to ensure the timeliness and accuracy of supply. It is understood that those who are hungry, buy vegetables, and send them to Dada Express are also coordinating and organizing qualified local personnel to return to their jobs as soon as possible, and mobilizing reinforcements from other places.

It is understood that at the press conference on epidemic prevention and control in Shanghai held on April 7th, Chen Tong, deputy mayor of Shanghai and head of the special class of living materials support of the municipal leading group for epidemic prevention and control, once said that efforts should be made to solve the problem of insufficient manpower capacity.

It includes: supporting the insurance and supply enterprises to allocate resources as a whole throughout the country, and introducing and enriching new insurance and supply personnel; Allow the courier brother and other security personnel who are blocked in the community for non-epidemic reasons to go out of the blocked area and return to the security post; Coordinate logistics resources such as postal express and SF Express, connect with e-commerce platforms, complement distribution forces, and complete the "last mile" distribution task of the community.