Beijing heating time in 2020

Beijing officially started heating on November 15, 2020. Hu Di, deputy director of the Heating Office of the Municipal Urban Management Committee, said that on November 7, Beijing started trial heating on time, but in fact, from November 1, many heating units have successively started conducting inspections of low-temperature, old, and out-of-service heating units in advance. Low-temperature and pressure debugging was carried out in residential areas that had problems with central heating.

"It is expected that there will be a cooling process in Beijing from November 18th to 23rd. We have issued the first heating warning notice this winter on the 14th." Hu Di introduced that the heating unit Warming instructions will be issued to heating equipment and facilities in advance, and the frequency of home temperature and inspection inspections will be increased to ensure that the indoor temperature of residents does not drop when the temperature drops.

Extended information:

The first day of official heating every year is the peak time for calls to the repair complaint hotline. However, in 2020, through "winter disease treatment and summer treatment" and "immediate handling of complaints" , advance commissioning and other preliminary measures, the number of complaints on the first day of official heating dropped significantly compared with the same period in 2019. As of 16:00 on November 15, the number of work orders transferred to the 12345 citizen hotline center accepted by the municipal heating service platform dropped by 56.83% compared with the first day of official heating in the previous heating season.

At the same time, the 96069 customer service hotline of Beijing Heating Group achieved full coverage in Beijing in 2020, providing professional services to more than 1,200 heating units in 16 districts of the city, with a service area of ??895 million square meters. He Yingna, director of the Beijing Heating Group Customer Service Center, said that during the winter heating season, the customer service center expects to have 170 front-line agents on standby at any time, and at least 60 people can be guaranteed to be online during peak periods.

For heating problems reported by residents in 2020, Beijing Heating Group will continue to implement the "four one" services of 1 minute dispatch, 10 minute response, 1 hour door-to-door, and one-time solution.

Beijing Municipal People's Government-On November 15, the city officially launched heating. 12345 heating complaints dropped by 50% compared with 2019