Zhengzhou heating refund process

Yesterday, Zhengzhou added local confirmed cases 142 cases, and 639 local asymptomatic infected people.

There are only two days left before the five-day unsealing period, and some communities have begun to loosen, so they can go out shopping every day 1 household 1 person 1 hour.

I don't know if the unsealing can come as scheduled, but the cold wave is coming.

The strongest cold wave hit this winter, and the temperature plummeted. From tomorrow, the lowest temperature in Zhengzhou is below zero, and the highest temperature is less than 10℃.

As soon as the weather is cold, everyone's demand and concern for heating is even greater.

At this temperature, it is hard to expect to save the hot air in the house and exhaled carbon dioxide for the winter.

On the first day of heating, thermal problems broke out in Zhengzhou, and many communities reported that the heating was not hot.

On the first day of heating, how many people pulled out the cold?

Thanks to the kindness of cold air for nearly half a month, the daily average maximum temperature 16 degrees is basically higher than the minimum heating line, so it can be thrown away.

But Sister Yu touched the heating pipe this morning and found that it was not as hot as the first day of heating.

When can the heating heat up?

"Please be patient."

On the first day of heating in Zhengzhou, the residents of high-tech zone did not wait for the heating to heat up, but waited for an apology letter from high-tech thermoelectric.

Since then, the official account of "Zhengzhou High-tech Thermal Power" WeChat has published two articles. Heating for more than half a month, these three articles say, there are three main ideas:

1, insufficient heat source and high heating pressure.

2. We work hard.

It's no use waiting in a hurry.

Sister Yu remembered a slogan posted by the company: efforts without credit are futile. If you can't solve the problem, you are the problem.

At that time, I thought it was PUA, but now I think it makes sense.

Objective reasons do exist, but if you take money to do things, users will not enjoy the service if they spend money. How many people can buy an apology letter?

Speaking of which, can you tell me when the heating will heat up?

Before, there was only one hotline that was difficult to get through, and then the telephone numbers of the people on duty were arranged in different districts. Sister Yu tried, and the phone really got through, and the reply was: I can only wait.

Neither the customer service hotline nor the telephone number of the person on duty is of great use. I listen to your complaints and complaints with a good attitude, write down your account number, and then say, please wait patiently.

If it's just that your house is not hot, you can call the community on duty and let the door come and have a look. You can flush the pipe, which will have some effect.

If the heating in your house is not the only one in the whole community or building, you don't have to call to ask. It's basically a heat source.

When can it be hot?

The person on duty in the jurisdiction said, wait.

The 24-hour hotline customer service staff said that the leaders were also very anxious and tried their best to coordinate the heat source. It is estimated that there are new reasons for the lack of heat source in the past two days, from the equipment failure of power plant to the environmental pollution problem of power plant, which can not supply heat normally.

In fact, not only high-tech zones, but also many communities in Zhongyuan, Erqi, Guancheng and Huiji have similar problems.

Internet transmission can be hot to take off your clothes in Zhengdong New District, and it is not all hot.

Zhengzhou citizens complained for help through various media channels and official channels, and received similar responses. Few people can really solve the problem that the heating is not hot.

93 1 Zhengzhou economic radio "Breakfast Coke" summarizes the heating and non-heating areas and replies, most of which are "please wait patiently"

Can't wait for a refund?

The problem of rising temperature has not been solved, but the refund can be refunded.

Sister Yu calls the heating company, and the refund method in the High-tech Zone is as follows:

1. Prepare the paper, and write down clearly the residential area+specific address+heater account number+telephone number+refund reason+date of the email application+"Ask for a refund to ensure that heating is not used this year". Note that it is handwritten.

3. After submission, Gaoxin Thermal Power will reply to the email and fill in the form and information according to the content of the email.

4. After filling out the form and going to work under the high-tech thermal line, bring your ID card, copy of bank card and payment voucher, and go offline for processing.

After the acceptance of Gaoxin Thermal Power, the staff will be arranged to close the valve at home, and the refund time will start from closing the valve. Before heating without heat energy can not be refunded, you need to consult the telephone number of the refund business department.

Every time I pass 1, I am busy with manual seating.

In addition to the high-tech zone, some netizens said that Zhengzhou Thermal Power can also go to the business hall for a refund. Sister Yu wants to ask about the handling process, but the phone has been unable to connect.

It is suggested that you call in advance for consultation, or ask the property to help contact the heating company and ask how to refund the fee.

But in the final analysis, users who have paid the fee want to be hot, and the refund is just a helpless move.

It's hard to keep warm.

A few days ago, we sent a circle of friends to ask the question of heating temperature online and received many answers. Some fans also suggested that we make a ranking of district heating.

The highest response is 28℃, the lowest is "cold", and some are not warmed up.

@ Heart, coordinates Wu Jian Zhongyuan New Neighborhood 1 Yard No.

When the temperature dropped last week, we had put on cotton-padded clothes indoors.

How cold is the heating in our community? Face on the radiator 1 hour, colder than before.

Almost every floor in our building is not hot. When the neighbors asked, they all said "not hot". Not only our building, but also other buildings are similar.

The telephone of the heating company has been disconnected, and occasionally someone gets through, saying that the indoor temperature is not lower than 18 degrees.

The outdoor temperature is not too low now, and there is no heating in the sealed room 18 degrees.

The key is to touch the heating pipe, the ice is cold. A neighbor's heating company came to see it. It seemed a little hot at that time, and it was even colder the next day.

It's useless.

Because the epidemic is from autumn to winter, everyone can't go downstairs to exercise, and their perception of cold is higher. Neither the top nor the bottom is hot.

There are many families in our building, with more than 50 children, the youngest of whom is less than one year old. The temperature drops in winter, and heating is urgently needed.

The master of the heating company visited the house and said that our equipment was fine, but the temperature couldn't go up.

It was preheated before June 65438+1October 10 the year before last, and the radiator was hot. Short sleeves can be worn on the second floor in hot weather.

Last year, the lower floors were not so hot, but neither were they cold. 15 You can wear autumn pajamas or short sleeves upstairs, downstairs and in the corridor.

I didn't expect to wear cotton-padded clothes at home this year. It gets worse every year.

@33, Central Plains District, Jingwei Community, Fiona Fang.

I have complained about all the channels I can complain about, and I have made all the calls I can make. It's useless

It was not cold a while ago, and the room temperature can be around 20 degrees. But the temperature dropped immediately and the floor was still cold.

When it was coldest last year, it was 23℃ at home. These days, the indoor temperature is not as good as the outdoor temperature.

Asked friends and relatives around me, I feel that there is no heating in Zhengzhou. My family has a 70-year-old man and a pair of twins over 2 years old. It's really hard to live without heating.

A while ago, the news said that some communities can reach 37℃ and start the "steaming mode". I just want to ask where?

My neighbor has applied for a refund, and I'm ready to leave.

@ Sun, Coordinate High-tech Zone, Lanzhai New City

I didn't want to pay the heating fee this year. I only have one single dog. During the day, the company rubs the air conditioner and goes home to get into bed at night, which can save a little.

Because of this epidemic, I'm afraid I can't leave my house at any time. If I can't stand the cold, I will pay the heating bill.

I didn't expect that. I didn't expect that. It really doesn't make any difference whether you pay or not.

My cat knows best whether it is cold at home or not. Lying in a notebook every day, pure electricity is hot and warm.

One day, I walked around the house and couldn't find it. Later, I found out that she was on the radiator. It was the hottest day for heating.

It was cold again the next day.

I called the staff in charge of our district, but I couldn't get through, so I sent a text message and ignored me later.

Silent.

Buying a house in the future depends not only on the developer, transportation, school and surrounding facilities, but also on the property and whether the heating is lame.

Do I have to wait or refund if the heating is not hot?