People's livelihood service of Luoyang Beikong Water Group Co., Ltd.

Over the years, Water Group has firmly established the concept of "public utilities first, people-oriented quality service", and constantly innovated the service content and form with the goal of "making the society more satisfied, the people more convenient and the government more assured".

Take the lead in carrying out social service commitments in the province's construction system, and define service standards, processes and time limits in terms of business reception, water supply quality, water supply pressure, pipe network maintenance, meter reading fees, water supply design and construction; Open up a "green channel" for water supply service and set up a 24-hour service hotline: 9610001; Set up a customer service center integrating business application, survey and design, project budget and final accounts, complaints and consultation, and change multi-station service into "one-stop" service; The first inquiry responsibility system is implemented, and the first receptionist is responsible for the first inquiry service; Set up a customer service specialist to provide customers with various services; Vigorously carry out high-quality services into community activities, effectively deliver water supply services to customers, and provide customers with more comprehensive and high-quality services; Implement the community account manager responsibility system, no matter what problems customers have, they can directly call the contact number on the "service card", and the account manager will solve them as soon as possible; By adopting the mode of bank-enterprise cooperation and market-oriented operation, the number of bank charging outlets has been expanded to 93, effectively solving the problem of difficult payment for users; It is more convenient for customers to inquire by opening a short message inquiry platform for water charges, and launching a short message reminding service for free water use information and a short message inquiry service for mobile phones. Solidly carry out a series of humanized service activities, such as quality service year, democratic appraisal style, and open affairs, and consciously accept supervision from all walks of life and users.