Ride service at Jinan West Railway Station

The ticket window and ticket machine are arranged on the first and second floors respectively to facilitate passengers entering the station from different directions to purchase tickets. On both sides of the lobby entrance on the first floor are the No. 1 and No. 2 ticket halls. Above the No. 2 ticket hall is the No. 3 ticket hall on the second floor. There are 46 manual ticket windows, plus 48 automatic ticket vending machines, there are 94 ticket points.

The automatic ticket vending machines have two ways of selling tickets. The 30 machines in the No. 1 and No. 2 ticket halls only support bank card payment. The ticket vending machines include second-generation ID card readers, bank card entrances and exits, ticket exits, and vouchers. Exit and password keyboard; the 15 stations in the No. 3 ticketing hall not only support bank card charging but also banknote charging. They can identify RMB in different denominations of 5 yuan, 10 yuan, 20 yuan, 50 yuan and 100 yuan, and also have a change function. . Passengers who get off the bus at the station go to the lobby on the first floor through the exit passage. There are four taxi stations on the north and south sides of the lobby. Passengers who get off the bus can queue up to wait for taxis here.

Taxis pass through the specially designed taxi underground passage on the south side of the West Railway Station, which is one-way in and out from the east. At the same time, the taxi underground passage on the north side is used as a special drop-off channel and takes the west Enter east and exit, one-way. In order to avoid vehicle congestion caused by stopping for too long, taxis adopt the "stop and go" principle. Jinan West Railway Station has launched the "Quanxin Inn" service brand. The service brand has constructed "three centers, Two aerial platforms, one special area” service subject framework.

Customer Service Center: Located in the elevated waiting room, it mainly includes five major service items: passenger inquiries, emergency response by the stationmaster on duty, key passenger services, baggage handling, and lost and found items. It is the command center of the station’s passenger transportation work.

Passenger Concern Center: Located in the middle of the elevated waiting room. We strive to provide considerate and warm services to all passengers in need of help, and are responsible for the issuance of "Quanxin All-in-One Card" to provide passengers with one-stop service. Equipped with books and newspaper racks, train timetable terminals, wheelchairs, first aid medicines, hearing aids, printers, computers, sewing kits, reading glasses, mobile phone gas stations, etc.

Volunteer Service Center: Provides services such as train time inquiries, passenger travel plan recommendations, bus route inquiries, and helping passengers enter the station to board the bus.

Sina official Weibo: Provides columns such as travel information, warm reminders, traveling in Shandong by high-speed rail, my university, Xingqing broadcast, and the most beautiful in my heart. Information on train departures and remaining tickets is released daily to respond to passengers’ concerns. To follow the official Sina Weibo, please @jinanxizhan.

Stationmaster service hotline: Focus on solving practical difficulties for passengers, especially providing timely and necessary assistance to passengers who encounter difficulties in the station area, so as to respond to requests, help if they are in trouble, and make complaints. untie.

Business VIP waiting area: Located on the west side of the elevated waiting room, it is a service area set up for passengers holding business class tickets. Free snacks and soft drinks, waiting reminders, personal guidance, hotel reservations, transportation transfer navigation, email sending and receiving, emergency printing and copying, cultural explanations of Quancheng and the station and other value-for-money services.

The Jinan Tourism Consulting Service Center has been set up at the exit channel of the station. Jinan City posted eye-catching posters and slogans in store windows, and promptly distributed product introductions to Jinan City’s “Quancheng Spring Water Leisure Pool” and “Jinan One-Day Tour” routes to passing passengers.

(The above passenger service information is updated to December 2013)