Dezhou City 12345

Dezhou 12345 Citizen Hotline was formerly the mayor's public telephone. The mayor's public telephone was opened at 1996 1. In May 2005, it was changed to uniform acceptance numbers 12345, 20 1 1. In September, it was renamed as Dezhou Citizen Hotline 12345.

12345 citizen hotline has established a "closed loop" workflow such as acceptance, transfer, handling, reply and return visit, and built an advanced and powerful system platform, through which business handling, supervision and assessment, knowledge inquiry and data analysis can be completed. The newly-built public hotline reception center has 70 seats, and now it has 36 seats. The revised 12345 citizen hotline website enriches the service content. At present, the citizen hotline has realized the "trinity" of receiving calls, text messages and the internet around the clock, and has created a "service-oriented government" that does not leave work for 24 hours. The citizens' hotline has improved the four-level work network of cities, counties and villages, formed a working mechanism of "No.1 service to the outside world, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and time-limited handling", established a standardized hotline work system, strengthened the work of return visit, supervision, supervision, assessment and publicity, comprehensively improved the handling quality, and achieved "everything has an echo and everything has an answer". In 20 12, the citizens' hotline * * * accepted 528,929 appeals from the masses, directly answered 40 1252, and handed over127,677 cases to county, city and municipal departments, with a satisfaction rate of 80.3%.

In 20 13 years, the general requirement of citizen hotline work is to take standardization construction as the guide and comprehensively improve the service level.

Improve the quality of handling work, actively expand the hotline service field, and turn the 12345 public hotline into a "people's satisfaction project"