How to do a good job in detail service in sales

How to do a good job in detail service in sales

How to do a good job in detail service in sales, the sales industry is the service industry, as we all know, sales is to sell your own services, and good service will make your customer base bigger and bigger. Let's share an article about how to do a good job in detail service in sales.

How to prepare the detailed service in sales 1

Many hotels pass a mirror before going to work. The purpose of this mirror is for employees to check whether their instruments meet the requirements of the company. Service preparation is not only to have a professional appearance, but also relatively easy to do, such as a mirror mentioned above, including whether your working environment is ready. In addition, preparations for the following two points also need to be continuously strengthened.

Preparation of service knowledge and product knowledge. You must have a comprehensive understanding of the products and services you provide in order to provide the best service to your customers. If the customer asks you three questions, you may have a professional appearance and a bright smile, and the customer may be dissatisfied. The preparation of service psychology, before going to work, ask yourself whether you are ready for a positive service mentality and provide the best service to customers with full enthusiasm. If you are not ready to start working with a happy and sunny mood, you are not ready.

Customer service

Welcome attitude. Attitude is very important because it determines the customer's perception of the whole service. How to show your attitude and enthusiasm to welcome customers? Smiling is the most basic. But I often find that this is the most basic attitude. There are still many service personnel who are difficult to do.

Friendly greetings. Friendly greetings are very meaningful, but they are ignored by many service personnel. This is a very small thing, very easy to do. The greeting voice should be clear, loud and warm, and really convey that you are glad to meet him and thank him for his patronage. "Frog" greetings created by enterprises in Taiwan Province Province. All the people said "welcome" in unison.

Instant greetings. "Not greeting customers will cause a kind of psychological pressure on customers". Many times, our customers need to wait a few minutes to get service. Research shows that customers feel that the waiting time is longer than the actual waiting time. A customer has been waiting for 30 ~ 40 seconds, maybe he feels that he has been waiting for 3 ~ 4 minutes. When you are ignored, you feel that time passes slowly. Instant greetings will reduce the pressure on customers. Why is there pressure? They feel a little uncomfortable in a strange environment. You work there every day, and they only visit occasionally. Instant greetings can relax the psychological pressure of customers from the beginning, which is the smooth development of services. When a customer walks into your store or workplace, greet the customer verbally within 10 seconds.

Eye contact. If you can't say "hello" loudly. You can greet customers with eyes, gestures, etc. It shows that you have noticed the existence of customers and are ready to serve them immediately. Look at your customer and you can tell him that you are willing to serve him. Eye contact creates a tacit understanding between you and your customers and conveys your interest in further communication.

Understand the needs of customers

Predict the needs of customers. Different people have different needs, so services should be prepared in this way. The world is very big, and all kinds of people have it. We must pay special attention to the emotional needs of customers in our service. Usually, customers have emotional needs to be appreciated, sympathized and respected, and services need to put themselves in their shoes to understand and meet these emotional needs.

Observe the needs of customers. Through careful observation, we can see the needs of customers. For example, if a customer stays in front of a product for a period of time, it means that he has a demand for this product, and the service personnel need to come forward to serve in time.

Ask and listen to customers' needs. Many times, the customer will take the initiative to tell us his needs, which requires us to listen carefully to the customer's conversation. Understand the real needs of customers. Sometimes customers may not be able to express their needs clearly. For example, many girls go to beauty salons for plastic surgery. It's for beauty. But most people's real need for plastic surgery is to get the love and respect of others. So sometimes cosmetic surgeons do psychological counseling. The skills of asking and listening need constant practice and are also the most important skills in service.

Complete a transaction or meet customer needs.

After you know the customer's needs, you should complete the transaction efficiently as soon as possible or meet the customer's needs, and strive to make no mistakes when dealing with the transaction. After completing the transaction, always remember to ask the customer, "Is there anything else I can do for you?" Show that you are willing to help them.

Build relationships with customers

Thank customers. Sincerely thanking customers for their business is an effective measure to establish relations with customers, such as using the customer's name: "Mr. Wang, thank you very much for coming." Please go. " Collect and sort out customer information. Timely contact with customers, such as mailing thank-you cards and New Year cards, are all ways to establish relationships with customers.

How to serve the details in sales II. Sincerity.

Attitude is the basic requirement to determine whether a person can do things successfully. As a salesperson, you must treat customers and colleagues with a sincere heart. Only in this way can others respect you and treat you as a friend. Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises.

Second, confidence.

Self-confidence is a strength. First of all, we should have confidence in ourselves and encourage ourselves at the beginning of work every day. I am the best.

To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning.

As a sales representative, you are not only selling goods, you are also selling yourself, and customers will only accept your goods if they accept you.

Joe girard, the creator of Guinness World Records, known as the king of car sales, once sold more than 65,438+0,600 cars in one year, with an average of nearly 5 cars a day. When he applied for a job as a car salesman, the boss asked him, have you ever promoted cars? He said, no, but I have sold daily necessities and electrical appliances. I can sell them, which means I can sell myself, and of course I can sell cars.

Knowing that there is no power, I also believe that there is power. Joe girard can succeed because he is confident that he can do it.

Third, be a man with a conscience.

"Pay attention to everything and learn", cultivate the habit of thinking hard and be good at summing up sales experience. Review your work every day to see where you are doing well. Why? This is not good. Why? Ask yourself more why? Only by discovering the shortcomings in our work can we continuously improve our working methods, and only by improving our ability can we seize the opportunity.

Opportunities are equal for everyone. As long as you have the will, you will definitely become a leader in the industry. When Wang Yongqing, an entrepreneur in Taiwan Province, started his own rice shop, he recorded the time when customers bought rice every time, and remembered how many people were there in his family. In this way, he worked out how many days people can eat and distributed them to customers after eating. It is Wang Yongqing's carefulness that makes his career grow and develop.

As a sales representative, we should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve ourselves and create a more wonderful life.

Fourth, toughness.

In fact, sales work is very hard, which requires the hard-working spirit and perseverance of business representatives. "You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them.

Before becoming famous, American star Stallone recommended himself to Hollywood studios one by one in order to be able to appear in movies. After he hit the wall 1500 times, finally a film company was willing to use him. Since then, he has embarked on the film industry, and with his perseverance, he has performed many tough guy images and become one of the most famous movie stars in Hollywood.

Do sales representatives have bigger problems every day than Stallone? number

Five, good psychological quality

Only with good psychological quality can we face setbacks and not be discouraged. Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties. At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace.

Sixth, communicative competence.

Everyone has strengths, and it is not necessary for every sales representative to be versatile and eloquent, but we must communicate with others more, cultivate our communication skills, and make as many friends as possible, so that there will be more opportunities. You know, more friends are the only way out. In addition, friends are also resources, you know, owning resources will not succeed, but making good use of resources will succeed.

Seven, enthusiasm

Enthusiasm is an infectious emotion that can drive people around to pay attention to certain things. When you communicate with customers with enthusiasm, your customers will "reciprocate". You happened to meet your customers when you were walking on the road. You reach out and greet each other warmly. Perhaps he hasn't met anyone who values him so much for a long time. Perhaps, your enthusiasm will lead to new business.

Eight, a wide range of knowledge.

Sales representatives have to deal with people at all levels. Different people pay attention to different topics and contents. Only extensive knowledge can make them have the same topic with each other and chat speculatively. Therefore, we should dabble in all kinds of books, regardless of astronomy and geography, literature and art, news, sports and so on. As long as we have leisure, we should form the habit of continuous learning.

Nine, the sense of responsibility

The words and deeds of the sales representative represent your company. If you have no sense of responsibility, your customers will learn from you, which will not only affect your sales, but also affect the image of the company. There is no doubt that this will hurt the market.

A family of three lives in a new house. Seeing that her husband and son don't pay much attention to hygiene, the wife wrote a slogan at home: Pay attention to hygiene, everyone is responsible. When my son came home from school, he saw the slogan and changed it to "Pay attention to hygiene, adults are responsible". The next day, my husband saw it and took out a pen to change the slogan to "Pay attention to hygiene, and my wife is responsible."

Although this is a joke, it illustrates a problem. The responsibility cannot be shirked. Only by taking responsibility like the person in the story can we make our home more sanitary? First of all, we should pay attention to hygiene ourselves and don't shirk our responsibilities. As a sales representative, your sense of responsibility is your credibility, and your sense of responsibility determines your performance.

How to do the detailed service in sales? 1. After the trial service is completed, start to create customer files.

Don't underestimate any customer. There is no follow-up after the trial service. Most of the reasons are dissatisfaction with your service. Then once the trial service is completed, it is necessary to file it immediately. Because there is no file, you can't clearly remember the customer's situation, and serving customers is also a mess and disorganized. How can we get good grades?

File 1: Basic customer information: including height, age, sex, address, telephone number, weight loss history, attitude towards products, etc.

With this information, you will have targeted guidance. Height, weight, age and sex can tell his standard weight. The address and phone number are convenient for you to send him a courier in the future. Just ask the other party for confirmation. You don't have to ask every time, and other information is the same. Know yourself and know yourself, and you will win every battle. Establishing a file is a responsibility for your work and a respect for your customers.

So, have you set up a file for your customers?

If so, that would be great. Keep it up.

If not, you should know why your customer turnover rate is low.

Document 2: Record the taking process

The reason is simpler: I didn't record the serving process, I don't know how much he lost, I don't know whether he has entered the platform period, and I don't know how to plan for the next guidance. If you are responsible for others, then remember to start recording the picking process and changes of all customers.

Document 3: Paving the way

The information is available, and so is the data. Then, next, what we have to do is to plan and pave the way.

"Who is he?"

"What did you do?"

"How do you want to take him down step by step?"

"How do you want to achieve him and yourself in the future?"

Please summarize the planning and experience of these ideas and the implementation stage under the customer file.

In short: create a file,

This is a loose freelance job with great pressure.

To workflow, standardization and normalization.

A change.

Do things that other WeChat businesses can't do with a working attitude.

Then, you are destined to be more successful than others.

Second, express delivery, work first and then get it.

After the express delivery, customers should think of some problems and solve them in advance before tasting. This will naturally get twice the result with half the effort.

Before the auction 1: bill number and subsequent information.

Once you receive the daily trial order number, tell the other party immediately. And inform the approximate arrival time so that customers can make arrangements in advance. Pay attention to the progress of the single number at any time and remind the other party to check it at any time. This is responsible for customers, and customers will think that you are very careful and sincere. It is the first step to pave the way for customer cooperation.

Before taking 2: Please tell me how to take it as soon as you receive it.

The instructions on how to take it should be simple and clear. Don't ask too much. Don't be afraid before customers start drinking. You can't eat this or that. It's very simple: change the staple food in the morning and evening, and be full at noon with less oil and salt.

Lighten the burden before he starts trying on clothes.

Before taking 3: inform the precautions.

Precautions are a supplement to the method of taking, and the requirements are simple and clear.

For example, drink more water, don't stay up late, eat more vegetables and cook less.

Before attending the three chapters of 4: Law

Set a few rules in advance, say bad words first, tell them, and be responsible for each other.

"Elder sister, I will supervise you. You will be called to weigh yourself every morning and evening. If you spend this money, I will be responsible for you. Right? So don't bother me. "

Say this sentence, and then supervise the service, the difficulty will drop a lot.

But it should be noted that don't ask the customer like an agent. People are customers, you can only suggest, not ask, and don't push too much to make the other person disgusted.

(1) Eat as required (ask for basic information every day)

(2) Do as required (weigh yourself in the morning and evening, punch in)

(3) Communicate in time if there is any problem.

(4) The group will share basic knowledge and learn more relevant information.

These are the four contents of the three chapters of the Covenant.

Third, the work after taking it

After taking 1, welcome to the group.

In fact, if the number of people trying on clothes is similar, it is best to build a group and don't worry about the problem.

If you don't have a large number of fitting people, then form a group with other agents and take care of each other.

The biggest advantage of pulling a group is that you can influence them on your site and create an atmosphere of losing weight. Just because some people don't talk in the group doesn't mean they don't watch. Let the test results report to the team, let everyone know that the effect is good, do not cheat, and be confident and not afraid of inspection.

Don't worry about building a group If you are worried about the problems that will occur in building a group, then you can only explain: What are you afraid of? And these factors will be the biggest obstacle to your growth.

Newcomers join the group and welcome them in time.

Take the last 2: supervise the punching.

There are many kinds of punching modes, which are generally divided into

Day x of light food meal replacement

Original weight

Yesterday's weight

Today's weight

Cumulative weight loss

During supervision, find out whether the weight difference between morning and evening exceeds 1.2- 1.5 kg. If it exceeds 1.5 kg, find out whether it is defecation or excessive intake.

Service 3: Answer questions in time within the group.

Be careful when answering questions in the group. You need to reply three times.

If you don't understand anything, please consult your family or company in time.

If you are in other agent groups and are not on duty, you'd better not answer instead of the group owner.

Learn professional knowledge well and then reply carefully.

No kidding.

Service 4: knowledge popularization within the group

People just come to try to join your group. What's the use of sharing money, platforms, companies and chicken blood with others?

Always put yourself in others' shoes. You have just come into contact with a group, and you fight chicken blood in the group every day and talk about making money. Are you disgusted?

By the same token, we just want to serve the group! ! ! !

What is a trial service group? Just try it on! Do you still want them to do what they say? No

The trial service group is just a service group! It's as simple as that

When it comes to newcomers trying on clothes, what do they care most about? Tell me what you care about most!