Basic office etiquette

Basic office etiquette. In the workplace, some basic etiquette in the office is very important. Good manners are the embodiment of quality, which will make others feel good about us and get twice the result with half the effort. Next, I will show you more basic office etiquette.

Basic office etiquette 1

Introduce and be introduced

Handshake is a physical contact between people, which can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication. Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.

Electronic etiquette

E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so. Nowadays, in many companies, emails are full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.

The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.

Cell phones may be lifeguards for many people. Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.

Apologize etiquette

No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable. When you are alone, it is the best time to reflect morality and the best time to reflect the realm. The corner of the workplace is often the place where a person can best show his true colors. Usually, he is elegant, handsome and gentle in suits and ties. Can not reflect a person's true quality, but in the corner of the workplace, it can better reflect etiquette and morality.

Formal introduction

In more formal and solemn occasions, there are generally two kinds of introduction rules: one is to introduce young people to older people; The second is to introduce men to women. In the process of introduction, it is a kind of respect to mention other people's names first. For example, to introduce David to a lady named Sarah, you can say, "David, may I introduce Sarah to you?" Then introduce to both parties: "This is Sarah and this is David." If the woman is your wife, then you should introduce each other first, and then introduce your wife, so as not to lose etiquette. For another example, if you introduce a young lesbian to a respected elder, you should mention the elder first, regardless of gender. You can say, "Miss Wang, I am honored to introduce David to you." When introducing, it is best to mention your name together, or you can attach a short description, such as title, position, education, hobbies, specialties, etc. This introduction is equivalent to giving the two sides a hint of the topic to start talking. It would be better if the introducer could find some similarities between the two sides. For example, A and B's younger brothers are classmates, and how old is the difference between A and B? This will undoubtedly make the first conversation smoother.

Elevator etiquette

Although the elevator is small, it is not shallow in knowledge, full of professional etiquette, and shows people's morality and education.

1. Men, juniors or subordinates should stand at the elevator switch to provide services, so that women, elders or superiors can enter the elevator first and then enter by themselves.

2. When accompanying guests or elders to the door of the elevator hall, press the elevator button first; When the elevator arrives and the door opens, you can enter the elevator first, press the door opening button with one hand and press the side door with the other hand to let the guests in first. After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it. Try to face the guests sideways in the elevator without saying hello; When you arrive at the destination floor, hold down the door opening button with one hand and make a gesture of please go out with the other hand. You can say, "Here we are, after you!" "After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.

3. In the elevator, try to stand in a "concave" shape, move out of the space, and let the latecomers have a foothold.

Even if the people in the elevator don't know each other, the people standing by the switch should do a good job of service.

6. When you are alone in the elevator, don't look around, scribble and express your feelings casually, and the elevator will become a billboard.

7. At work, there are many people in the elevator. Those who come up first should take the initiative to go in and make room for those who come up behind. What comes up behind depends on the number of people in the elevator. The overload bell rang, and the last one who came up should take the initiative to wait for the next one. If the last person is older, the newcomer should take the initiative to ask himself to get off the elevator.

8. Don't smoke in the elevator, don't litter, don't spit, and talk as little as possible.

Etiquette in getting along with colleagues

Sincere cooperation. The staff of all departments of the reception unit should have team spirit, sincere cooperation, provide convenience to each other as much as possible, and do a good job in receiving guests.

Be lenient with others. At work, be tolerant and friendly to colleagues, don't cling to a little entanglement, and understand the truth that "people are not sages, to err is human".

Fair competition. Don't play tricks in the game. Only a fair and open game can convince people and win the game with real skills.

Say hello. Greet colleagues every day when entering and leaving the office; Don't call each other nicknames or nicknames. Don't call each other brothers or use disgusting words to address others.

Honest and trustworthy. Seriously do the things assigned by colleagues and abide by integrity. If you can't do it yourself, you should make it clear sincerely.

Etiquette in getting along with your boss

Respect your superiors. Establish the authority of the leader and ensure that the orders are carried out. You can't vent your personal anger and seek revenge because of personal grievances, deliberately oppose your superiors and deliberately damage their prestige.

Support superiors. As long as it is conducive to career development and reception work, we must actively support and cooperate with the work of superiors.

Understand superiors. In the work, we should think of our superiors as much as possible and share our worries for the leaders.

No matter how good your personal relationship with your superiors is, you should also distinguish between public and private in your work.

Don't deliberately "befriend" and flatter your superiors; Don't go to the other extreme and don't take your superiors seriously. The relationship between superior and subordinate is a kind of working relationship. When you are a subordinate, you should behave yourself.

Etiquette of reporting and listening to reporting

Observation time. When reporting work, you should observe the time, without advance or delay.

Be polite. Knock before reporting for duty. Pay attention to gfd when reporting, and be elegant and generous.

Refined language. When reporting, the accent is clear, the voice is appropriate, and the language is concise and clear.

After the report, you can't leave until the superior signals. Pack up your belongings, used tea sets and chairs when you leave. When your superiors say goodbye, you should take the initiative to say "thank you" or "please stay"

When listening to reports from subordinates, you should also observe the following etiquette:

Punctuality If you have already agreed on the time, you should wait on time, if possible, earlier, and do a good job in making preparations such as recording the main points.

Greet the reporter to sit at the door in time. Don't be condescending and domineering.

Good at listening. When subordinates report, they can make eye contact with them, accompanied by gestures such as nodding their heads to show that they are listening carefully. Ask unclear questions in the report in time, ask the reporter to repeat and explain, or ask questions appropriately, but be careful not to make the other party unwilling to report.

Don't criticize and make decisions at will, think twice before you speak. When listening to the report, don't look at your watch, yawn or do other rude behaviors frequently.

Ask subordinates to tell each other through appropriate body language or euphemistic tone when the report is finished, and don't interrupt rudely.

When subordinates leave, they should stand up and say goodbye. If you don't contact your subordinates to report, you should also send them to your door and say goodbye cordially.

Use telephone etiquette

With the development of modern communication facilities, telephones are becoming more and more popular in people's lives, especially in reception departments. Telephone answering and dialing services should be timely, accurate and standardized.

(1) telephone etiquette

Answer the phone immediately when it rings. In general, the telephone rings no more than three times.

First of all, I'd like to extend my simple greetings. Such as "good morning" or "hello", the tone is soft and kind. The name of the external telephone company and the department or position name of the internal telephone company. Then listen carefully to the other party's phone and page others if necessary. Ask the other party to wait; If the other party tells or asks something, write it down one by one according to the other party's requirements, repeat or answer the other party, and write down the time, place and name. Finally, thank the other party for calling, and the other party put down the phone and then put it down gently.

(2) Call etiquette

First of all, sort out the contents of the phone, check that the phone number is correct and then dial the number to the other party. After receiving the call, the other party should extend a simple greeting and introduce himself. Then state the name of the person you are looking for or entrust the other party to page the person you are looking for. If you confirm that the other person is the person you are looking for, you should simply leave a message.

Hello. Then, tell them one by one according to the content of the call prepared in advance. After confirming that the other party understands or records clearly, thank you and goodbye. Finally, wait for the other party to release.

Please put it down gently after you hang up.

(3) Phonetic etiquette during the call.

First of all, pronunciation should be accurate. If the words are not pronounced correctly and ambiguously, it will be difficult for people to hear clearly and understand clearly. Second, volume control. Too high a volume will crack your ears; The volume is too low, it sounds vague. Third, the speed is moderate. Speak slowly, otherwise there may be pressure. Finally, the statement is brief. The sentences used on the phone must be concise, which can save the other party's time and improve the clarity of the voice.

Pay special attention to avoid the following impolite phenomena when answering the phone:

Rude. The receptionist is impolite when answering the phone, or the phone rings slowly, or asks the guest about the phone content, or shows impatience.

Arrogance is overbearing and has a bad tone when answering the phone.

Faint and irresponsible. During the reception, I was listless and sleepy, irresponsible for the phone calls of the guests, and my promise was not fulfilled.

Impatient. When you answer the phone, you don't wait for the other person to finish, or you talk too much and too fast in one breath, or you hang up without waiting for the other person to finish.

Indecision, procrastination. Answering each other's questions is specious and hesitant.

Rude attitude and blunt language. If you hear several wrong calls in a row, it will hurt people.

Etiquette for receiving visitors

Visitors should stand up immediately when they enter the office, come out from behind their desks and shake hands. If you were answering the phone, you should end the call immediately, or ask the guest to wait a moment and apologize. If the guests arrive first, they should apologize and briefly explain the reasons for the delay.

After sitting down, guests should stand and be escorted to the door or elevator when leaving.

Guests should listen carefully and patiently, and don't do anything like answering the phone or making phone calls in the middle.

Don't make decisions at will, and don't make promises easily. If you don't agree with each other, you should control your anger.

If there are some embarrassing scenes during the meeting, you can directly refuse a request, implicitly imply that you can't do it, or simply explain your difficulties to avoid the problems you don't want to talk about. No matter which way you take, you must pay attention to polite language and manners.

The "golden principle" in social interaction.

(1) Always be humble to your friends and always smile when talking to others.

(2) Always keep friendly relations with people around you and look for opportunities to do more for others. For example, if your neighbor is ill, you can think of cooking a bowl of delicious soup for him, and others will never forget you.

(3) When others introduce you to friends, you should concentrate on remembering their names. In the future, when we meet, we can call out his name, and people will think that this person is very enthusiastic and thoughtful.

(4) Learn to be tolerant, overcome willfulness, try to understand others, and put yourself in others' shoes. Doing so can make friends feel kind, credible and safe.

Four etiquette maps of the office

Many of my friends came to cities from the countryside and started as workers, because they made unremitting efforts to improve themselves, went to junior college and started to work as office clerks, some as telephone operators, some as secretaries, more as salesmen, and often went in and out of the office. Everyone thinks it's important to understand workplace etiquette.

Following some etiquette rules, understanding, mastering and properly using workplace etiquette will help you make ends meet in your work and make your career prosperous.

Desk etiquette

There are ten desks in our office, but the situation is quite different. Only one or two are neat, and the others are terrible. As soon as I saw the messy table, I gave the shopkeeper a discount.

Therefore, it is polite to keep your desk tidy.

I want to talk about eating in the office. Use disposable tableware. It's best to throw it away immediately after eating, and don't put it on the table or coffee table for a long time. If something happens suddenly, remember to politely ask your colleagues to help you. What is easily overlooked is the beverage can. As long as it is open, leaving it on the table for a long time will always destroy the elegance of the office. If you want to drink tea in the future, you'd better hide in a place where no one will notice.

It is best not to eat food with big splash and loud noise, which will affect others. If food falls on the ground, you'd better pick it up and throw it away at once. It is necessary to clean the table and floor after supper.

Try not to bring strong food to the office. Even if you like it, some people will not be used to it. And its smell will diffuse in the office, which is very harmful to the office environment and the company image.

Don't eat in the office for too long. Others may enter the work on time, or impatient guests may visit, and both sides will be embarrassed. In an efficiency-oriented company, employees will naturally form good lunch habits.

Prepare napkins. Don't wipe your greasy mouth with your hands. Wipe it in time. Don't speak rashly when your mouth is full. When someone has food in his mouth, it's best to wait for him to swallow it before talking to him.

It is polite to borrow and pay back.

It's not difficult to borrow it again. My mother told me when I was a child.

If a colleague buys a takeaway for you by the way, please pay the required fee first, or return the money to the other party in time when they come back. If you just don't have enough money, you should pay it back the next day, because no one likes to have the cheek to collect debts from others. Similarly, although the electrical appliances in the company are not personal items, they must be borrowed or returned, otherwise it may hinder others' work. There is also strict compliance with rules and regulations. No matter how relaxed your company environment is, don't profit too much from it. No one may scold you for leaving work early 15 minutes, but leaving with great fanfare will only make people feel that you are not devoted and dedicated to this job. In addition, don't abuse the company phone to chat for a long time or make personal long-distance calls.

Courtesy in the bathroom

I once met my colleague in the bathroom. I was thinking about something. I didn't say hello, and my colleagues didn't say hello to me. She thought I was arrogant, so there seemed to be a gap between us later.

Therefore, when you meet a colleague in the bathroom, don't deliberately avoid it, try to talk to the other person first. Never pretend not to see you with your head down, giving people the feeling that you don't care about people. Don't go to the bathroom with your boss at the same time, especially when the bathroom is small.

Some bathrooms use closed doors. Someone knocks at the door and answers: I'm inside!

Courtesy of visiting customers

I often go out to visit customers, and sometimes I get nervous. Later, I groped for it myself, and after a long time, plus the experience told by others, I didn't feel nervous.

The first rule is punctuality. If there is an emergency or traffic jam, inform the person you want to see immediately. If you can't call, please ask someone to inform you. If the other party is going to be late, you should make full use of the remaining time. For example, sit not far from the appointed place, sort out the documents, or ask the receptionist if she can have a rest in the reception room.

When you arrive, tell the receptionist or assistant your name and appointment time, and hand in your business card so that the assistant can inform each other. If the assistant doesn't take off your coat, you can ask where it is.

Be quiet when waiting, don't talk to kill time, it will disturb others' work. Although you have been waiting for 20 minutes, don't always look at your watch impatiently. Ask his boss when he is free. If you can't wait, you can explain it to your assistant and make an appointment. No matter how dissatisfied you are with the assistant's boss, you should be polite to him.

When you are taken to the manager's office, if you meet for the first time, you should introduce yourself. If you already know each other, greet each other and shake hands.

Generally speaking, the other party is very busy, so you should get the conversation to the point as soon as possible. Express what you have to say clearly and directly. After you finish, let the other person express their opinions and listen carefully. Don't forgive or interrupt the other person's speech. If you have other opinions, you can wait until he finishes.

Basic office etiquette 2 What etiquette should we pay attention to in office work?

First of all, the instrument should be dressed neatly.

Office workers should keep their faces clean and tidy during work. Men shouldn't have beards, women shouldn't wear heavy makeup, exaggerated hairstyles and make unusual nails, and they shouldn't eat spicy food such as garlic and durian. Dress should be in harmony with the nature of their work. For example, relatively serious work should be dignified and generous, state-owned enterprises should be clean and tidy, and foreign enterprises should be nervous and efficient.

Second, the working environment should be clean and tidy.

Keep the office clean and tidy, keep the desktop documents and articles in order, do not smoke and make loud noises in the office area, do not visit and chat around during office hours, do not do things unrelated to work, do not scribble on the walls and public facilities in the office area, keep the bathroom clean, save water, and turn off the power, doors and windows when leaving the office. In addition, some green plants and bonsai can be properly placed in the office to purify the air and beautify the environment.

Third, behave gracefully.

All gestures in the office should be elegant, sitting and standing. Colleagues in the office area should smile and nod when they meet, and receive visitors generously and enthusiastically, neither supercilious nor supercilious. When taking the elevator, you should take good care of others and don't block the door of the elevator, which will affect the passage of others. Knock on the door before entering or leaving other people's rooms, and try not to make any noise when walking, especially female friends.

Fourth, the tone should be peaceful.

Language is the most basic way of communication between office colleagues. There may be obvious differences in the effect of expressing the same thing with different words. When talking to people, we should first pay attention to the tone of voice. Whether you arrange things for your subordinates or report to your superiors, you should be modest and make people feel kind and friendly. Don't talk about private affairs during work hours, don't spread gossip among colleagues, and don't tell others about confidential work.

Fifth, colleagues should be sincere.

Colleagues in the office should be sincere, because a lot of work can only be completed with the cooperation of colleagues. When colleagues are in trouble, they should take the initiative to ask if they need help. They should try their best to help those who can, not engage in malicious competition and be tolerant of others in their daily work and life. They should be generous in everything and have a long-term vision. If there is a gap between colleagues, we should actively resolve it. They shouldn't gossip, pry into other people's private affairs or speak ill of others behind their backs.

Sixth, civilization answers the phone.

Civilization answers the phone. Generally speaking, you must answer the phone within three rings. If you answer the phone late, you should apologize to the guests first. Don't speak too loudly or in a high tone. In the meantime, you should pay attention. Important things should be repeatedly confirmed and recorded with a pen. Generally, when you hang up, let the guests hang up first, and don't call while eating.

Seven, the door should be gentle.

Whether you enter the office or the conference room, you should be very careful to open and close the door so as not to affect others' work. You should also pay attention to etiquette when knocking at someone else's room. You shouldn't hit people with your fists. If you are walking with others, please ask others to go first when you go in or out, and ask others to go in when you take the stairs.

Eight, pay attention to self-cultivation when eating.

Whether it's a working meal or a gathering between colleagues, we should pay attention to personal cultivation. Don't talk when your mouth is full of food, don't get greasy, don't make a loud chewing sound, and don't tell shocking jokes when eating, so as not to spit everywhere. If the food falls on the floor while eating, you should pick it up and throw it away at once. In addition, it is best to bring your own lunch box for working meals at work.

Nine, hard work is not greedy.

In the office, you must talk less and do more, don't ask questions that you shouldn't ask, don't mention sensitive topics that you shouldn't mention, don't take a piece of paper from the office, don't take advantage of the unit, don't talk about private affairs through the office phone, flexibly coordinate the relationship between superiors and subordinates, respect colleagues, respect leaders, be arrogant and impetuous, work hard, do things honestly, and don't compete with leaders for fame and fortune.