If you open an online shop on Taobao, how do you run the shop? (Store name, promotion, decoration, etc. )

If you have the conditions, you can open Taobao training to increase traffic, or find a few friends who open online stores to help you brush your reputation. There are two main things to open an online shop. 1 is the price, depending on your ability. Here, I don't want to say that two are customer service. You are a service worker. As customer service, what is our responsibility ... How can we do our job well ...? This may be a question that every customer service wants to know, and it is also a question that every customer service must be cautious. Maybe some customer service will answer. As a customer service, my biggest responsibility is to do polite questions and answers, serve warmly, answer customers' questions in detail as much as possible, recommend your products to customers in the most objective way, and sell our products with high standards and high quality every day, so as to be tireless. Nothing else matters. In fact, to be an excellent customer service, you don't have to master the above. In fact, the most important thing is: 1 Pay attention to customers 1 Whether as customer service or as other industries, I think it is very important to pay attention to customers. Having a loyal customer base is a necessary factor for a company to succeed. As customer service, we need to pay more attention to any customer. No matter whether he becomes your customer or not, you should attach importance to him and make the customer satisfied with the service. This can not only retain the original customers, but also develop potential customers. 2. When a customer makes an inquiry or complaint to us, first of all, we should listen carefully to the situation reflected by the customer and appease the user's emotions. For example, in our telephone contact with customers, problems that cannot be solved immediately on the phone must be carefully recorded and handed over to relevant personnel for follow-up and solution. In the whole process, including the customer service staff who answered the customer's complaint phone and the customer service staff who received the user's complaint form, they must pay attention to any problems reflected by the users and solve and reply to them in time. Service is not only to provide customers with the goods they want, but also to provide high-quality after-sales service, so that customers have the confidence to continue to use them and not lose customers in the fierce market competition. Maintaining a warm and friendly attitude towards customers and maintaining good communication and mutual trust with customers are the keys to providing good customer service. In the communication with customers, it is very important to maintain a warm and friendly attitude towards customers. Customers need to communicate with us. When customers call to complain or reflect problems, they want attention and help. We should put ourselves in customers' shoes and understand their feelings. It is very important to always maintain a calm, warm and friendly service attitude in communication. The customer reflects his problems through short-term telephone communication, but the impression brought to the customer by the customer service staff in this short-term communication will be extended to our company by the customer. Our role in communicating with customers is not an independent individual, but represents the whole group and even the whole company. If the customer service staff leaves a bad impression on users in the communication process, then this negative impression may affect users' views and confidence in the company's services for a long time to come. Therefore, when the customer's attitude is not good, we should also maintain a calm, patient and enthusiastic service attitude to serve the users and satisfy the customers. Third, correct service attitude and take service as the purpose. As customer service staff, the essence of our work is to serve customers. If we regard some customers with bad attitudes as customer interference or trouble, then our attitude towards customers is definitely unfriendly, so we can't provide quality services to customers. When customers ask for help, we must serve users and solve their difficulties, instead of perfunctory customers and coping with work. When we can't meet the customer's requirements or services, we should pay attention to service skills. We can euphemistically advise customers to choose other products, and try not to say "no" directly to users. Hehe … I think it's really not easy to be an excellent customer service. Even the tone of voice and mentality are sometimes important. Because you face too many customers every day, not every customer is easy to talk to, and some customers will even ask you a lot of unreasonable questions. This time is to show that you are an excellent customer service: 1, not only the language should be preserved peacefully; 2, mentality is also very important, don't ignore customers or take other things for the sake of a little rudeness of customers, so you will often lose a very important customer; It is very important to use some language skills and things effectively for different customers. If a customer wants to know whether this company is good or bad, he can feel it from the customer service. Customer service has a lot to learn. Learn their spirit and persistent attitude towards work. Customer service is an art that can never be learned. Customer service awareness and skills need to be summarized and practiced in our work. I believe that in the future work, as long as we keep working towards this goal, we will certainly do better.