Basic knowledge of social etiquette

The following is the common sense of social etiquette. Welcome to read and learn from it.

Common sense of social etiquette:

First, the instrument etiquette

First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm.

The shade of makeup depends on time and occasion.

(2) Don't make up in public places.

Don't make up in front of men.

Don't criticize other people's makeup.

Don't borrow other people's cosmetics.

6. Men should not wear too much makeup.

Clothing and its etiquette

1. Pay attention to the characteristics of the times and embody the spirit of the times;

2. Pay attention to personal personality characteristics

It should conform to your figure.

Three taboos of white-collar women

Taboo 1: The hairstyle is too trendy.

Taboo 2: Hair is like grass.

Taboo 3: make-up is too exaggerated

Taboo 4: the face is green and the lips are white.

Taboo 5: clothes are too trendy.

Taboo 6: Dressing is too sexy.

Taboo 7: Dress up every day? Black women?

Taboo 8: pedal? Platform shoes?

4. Signs and defects of China gentlemen

1. Ten Details of China Gentleman:

There are a pair of clean and slender hands and manicured nails.

② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking.

Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks.

(4) There are no hanging objects at the waist, such as mobile phones and pagers.

(5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation.

Don't make any noise when eating.

⑦ Polite expressions are used more frequently than ordinary people.

Prefer loneliness, seek peace of mind, quiet body and passionate meditation. Therefore, in terms of ideology, gentlemen like classics in good dance prose and good literature and art, and seldom watch flashy and noisy frolic works, including movies and television. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion.

Pet-name ruby invisible, silent alone in the crowd.

Attending in the attitude towards love, consider too much, often appear indecisive.

2. Ten shortcomings of China gentlemen:

Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.

Although you carry a lighter with you, it is a disposable plastic lighter.

(3) When wearing a brand-name watch, your wrist is arrogant.

Although I change my shirt every day, I always wear the same tie.

(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public places to make it ring in the cinema.

Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.

All landowners don't make a sound when eating, but they are conspicuous when drinking soup.

Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level.

Pet-name ruby would rather be lonely than afraid to meet strangers.

Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.

Second, etiquette and etiquette.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude.

Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers

☆ When meeting customers, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.

☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.

☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight and lean forward slightly, don't lean? Jiro? .

☆ Talk to customers with a positive attitude and a gentle tone. Listen carefully when the customer is talking. When answering, use what's up First of all. Keep your eyes on each other and pay constant attention to each other's expressions.

☆ When standing, keep your upper body stable, put your hands on your sides, don't be stingy with your back, don't put your hands on your chest, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.

☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.

It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.

Third, talk about etiquette.

Communicative language

When you meet for the first time, you should say: Nice to meet you.

Visit others should say: visit.

Waiting for others should say: wait.

Please don't apply: stay.

The other party's letter should be called: Shu Hui.

Trouble others should say: I'm sorry.

Asking for help should be: please.

Asking for convenience should say: I'm sorry.

The trustee should say: please.

Ask for advice. Ask for advice.

Other people's suggestions should be called: guidance.

Please answer the application: excuse me.

Application of praise: high evaluation

What is reduced should be said: regression.

Asking for forgiveness should say: tolerance.

Welcome customers should be called: patronize

The age of old people should be called: longevity.

Long time no see, it should be said: long time no see

Guests come to apply: here they come.

If you leave halfway, you should say: I'm sorry.

Say goodbye to others.

Gift function application: Yazheng

2. Eight annoying behaviors in communication

(1) often complains to people, including personal economy, health and work, but doesn't care about other people's problems and is never interested;

2 nagging, saying only trivial things, or repeating some superficial topics and opinions that are irrelevant;

3 attitude is too serious and unsmiling;

4 words are monotonous, emotions are invisible, and emotions are sluggish;

⑤ Lack of dedication and quiet independence;

6 allergic reaction, exaggerated and vulgar tone;

⑦ Self-centered;

Being too keen on winning the favor of others.

3. 26 mistakes that damage personal charm in communication

Don't pay attention to your tone, and often speak in an unpleasant and antagonistic tone.

When you should keep silent, you just love to talk.

Interrupt others' words

◎ Abuse personal pronouns, so that every sentence has it? Me? this word

Asking questions arrogantly gives the impression that only he is the most important.

◎ Insert some topics that are close to you, but will make others feel embarrassed.

Come uninvited

◎ Blow your own horn

Laugh at the social dress code.

◎ Call at an inappropriate time.

Say something boring on the phone that others don't want to hear.

◎ Write an overly intimate letter to an unfamiliar person.

Whether you know it or not, you can express your opinions on anything at will.

◎ Publicly question the reliability of other people's opinions.

Arrogantly refuse other people's demands.

Say something to look down on others in front of friends.

Blame people who disagree with themselves.

Comment on other people's incompetence

Correct the mistakes of subordinates and colleagues in front of others.

Complain about being rejected after asking for help.

Ask for help with friendship

◎ Improperly worded or offensive.

◎ Express dislike on the spot

Always thinking about unfortunate or painful things

Complain about politics or religion

Show excessive intimacy.

4. Social "Ten Taboos"

Don't visit busy people. Even if you have something to do, you should leave as soon as possible after it is finished. Don't stand up or be an unexpected guest.

Don't give gifts to people just for business. Gifts should be in direct proportion to caring for relatives and friends, but in any case, gifts should be affordable and must not be given away. Wait outside? 、? Deal with it? Something like that

◎ Don't deliberately attract attention, pretend to be the master, and don't be timid and inferior.

◎ Don't be too curious about other people's affairs, ask ask, get to the bottom of it; Not to mention breaking other people's taboos.

Don't make waves and spread gossip.

◎ Don't ask others to suit your temper, but learn to be tolerant.

◎ Don't be disheveled, dirty and smelly. On the other hand, too gorgeous and frivolous clothes will also make others unhappy.

◎ Don't cough, burp or spit in public, and don't decorate your appearance in public.

Don't be out of order, be polite.

Don't leave without saying goodbye. When you leave, you should say goodbye to your host and express your gratitude.

(B) marketing language

1. Basic principles of sales language

(1) Customer-centered principle

⑵ ? Say three points and listen to seven points? Principle of

(3) The principle of avoiding the use of language that leads to the failure of negotiations.

⑷ ? Low praise? principle

5] Easy to understand, no taboo principle.

2. The main forms of marketing language

(1) narrative language

① The language should be accurate and easy to understand;

② The figures put forward should be accurate,

③ Emphasize the main points.

(2) Questioning language (or questioning)

(1) General questions.

2 ask questions directly.

③ inductive questions,

4 multiple choice questions.

⑤ Consult questioning method.

⑥ Heuristic questions.

(3) Persuasive language (or persuasion)

Four principles to impress customers.

People buy from salesmen they trust;

People buy from salesmen they respect;

People want to make their own decisions;

People buy from salesmen who know their needs and problems.

3. Expression skills of sales language.

The expressive skills of narrative language (1)

① Comparative introduction method.

② Description and explanation methods.

③ Results, causes and countermeasures.

(4) Supporting and rotating methods.

⑤ Features, advantages, benefits and evidence

Sales staff should pay attention to the arrangement of narrative content:

Let's talk about iron-solved problems first, and then talk about controversial issues.

(2) If there are multiple messages to tell users, you should first introduce the good news that makes customers happy, and then talk about the others.

When the conversation is too long, in order to attract customers' special attention, the key content should be placed at the end or at the beginning.

(4) It is best to introduce the products according to the customer's language and thinking order, and arrange the speaking order. Don't say all the good things you have prepared, pay attention to the customer's expression and adjust flexibly.

⑤ Keep the tone of discussion, avoid the tone of command or begging, and try to use customer-centered words.

⑵ Expression skills of questioning language

Asking questions and discovering customers' needs is an important means to induce customers to buy. Some people say that promotion is an art of asking questions correctly, which makes sense.

Skills:

Choose the form of questions according to the purpose of the dialogue.

B. Using multiple-choice questions skillfully can increase sales.

C using affirmative induced questions will make the other party easy to accept.

D using hypothetical questions will double the promotion effect.

(3) Expressive skills of persuasive language.

A. use customer-centered sentences and vocabulary.

B. using hypothetical sentence patterns will have a strong persuasive effect.

C. emphasize that the benefits that customers can get are more important than the price.

D. don't be discouraged in the face of customer rejection.

In the face of rejection, experienced salespeople often analyze the reasons for rejection, try to figure out the customer's psychology, and then persuade them in a targeted manner. Introduce several persuasion methods:

(1) inquiry method.

② Turning method.

(3) Echo method.

④ Self-denial method.

⑤ enumeration method.

⑥ Direct interpretation method.

(4) The art of using sales language.

(1) Promoting the use of language arts must be based on meeting the needs of sales targets.

(2) The application of sales language art must be able to accurately convey sales information.

(3) The use of language art in sales promotion must arouse the interest of the sales target.

(3) The art of body language.

1. In interpersonal communication, language is a way of communication, but many of them are nonverbal, that is, body language.

2. In communication activities, sincere, calm, friendly, firm and tolerant eyes will give people a feeling of closeness, trust and respect, while frivolous, erratic, blank, gloomy and contemptuous eyes will make people feel disappointed and neglected.

3. Be good at using spatial distance in communication.

People's space is divided into four levels:

① Intimate space 15-46cm is the closest person, such as parents, lovers and lovers;

② Personal space is 460cm- 1.2m, where friends and relatives can have a heart-to-heart chat;

③ Social space 1.2m-3.6m, contact with people in social occasions, keeping the distance between superiors and subordinates, will produce a sense of majesty and solemnity;

(4) public space > 3.6m, social contact with people, keep the distance between the superior and the subordinate.

4. Self-expression and caution in communication

5. What if you are not good at opening the topic in conversation?

The way to find a topic is:

① Central flowering method.

② Impromptu introduction.

(3) Throw stones and ask for directions.

4 Follow interesting methods.

6. What if you are not good at asking questions in communication?

How? Ask questions? And then what?

Ask from here to there.

(2) Ask one by one.

(3) Ask confidently.

(4) Enough is enough.

⑤ Ask politely.

Fourth, etiquette introduction.

1. When the host introduces himself to others.

2. Self-introduction attitude

Introduce others

4. Introduce a few friends one after another.

I really want to know someone, but I can't introduce myself directly.

Five, communication etiquette

1. Standard and neat writing

2. Sincerity, anger and enthusiasm.

3. Words should be concise and appropriate.

4. The content should be true and accurate.

Six, telephone etiquette

1, the basic essentials of telephone reservation.

(1) Try to be concise and to the point;

(2) consider each other's position;

(3) Let the other party feel respected;

There is no intention of forcing each other.

2. The basic etiquette of calling and answering the phone.

make a telephone call

② Answer the phone

③ Hang up the phone.

Seven, dinner etiquette

(1) Receiving an invitation from the other party

1. Correct.

When toasting, the host and guests usually clink glasses first.

3. eat,

drink

Drink tea or coffee.

End the banquet

(2) Banquet etiquette.

1. When preparing to entertain guests

More formal banquets should be invited about a week in advance, and oral activities should be invited.

As the host, before the guests arrive, we should arrange the seats and let the guests come and sit down.

According to international practice.

② China's habit.

③ Foreign habits

A. English seating: the host sits at both ends of the table, and in principle, men and women sit cross.

B. French seating: French seating means that the host sits in the middle of the table.

(3) Pay attention to gfd when entertaining guests.

(1) Wear formal clothes, neat and generous;

(2) Make proper makeup to look grand, attentive and atmospheric;

3 hair should be combed neatly;

4 wear sandals and socks in summer;

Before the banquet begins, the host should greet the guests at the door.

(4) As soon as the food is served, the host should pay attention to greeting the guests for dinner.

Eight, business card use etiquette

(1) When you meet a customer for the first time, you should first say hello in a friendly way, state the company name, and then give the business card to the other party. The business card holder should be put in the inner pocket of the suit, not taken out of the trousers pocket.

You'd better use your left hand when handing business cards. The square of the business card should face each other and the name should face the customer. It is best to take the lower end of the business card to make it easy for customers to accept.

(2) If you make an appointment in advance, the customer knows something about you, or someone introduces you, you can directly interview after greeting, and then give your name to the other party during the interview or when you leave. In order to deepen the impression and express the sincerity of keeping in touch.

(3) For off-site sales, leave the name and telephone number of the hotel on the business card. When the other party hands over the business card, you should pick it up with your left hand. But the right hand stretched out immediately, holding the business card in both hands.

(4) After receiving it, you should nod your head to express your thanks. Don't put it away at once, and don't fiddle with it at will. Instead, you should read it carefully, pay attention to the other person's name, position and professional title, and read it in a low voice to show respect. If you are not sure about the correct name, you can ask the other person and put your business card in your pocket or handbag or business card holder.

(2) Business cards are not only used for interviews, but also have other magical functions.

(1) When visiting a customer, you can leave your business card when the other party is away. When the client comes, I will know that you have been here.

(2) Sending a business card with time and place in an envelope can represent a formal invitation, which is more formal than an oral or telephone invitation;

Give the customer a small gift. If someone gives it to you, bring a business card and write a few congratulations, which will deepen the relationship.

(4) Familiar customers have important events at home, so it is not convenient to greet them face to face. Sending business cards saves time and trouble, and it is not rude.

Extended reading: social etiquette papers for college students

In life, social etiquette has become an indispensable part of us, and mastering good social etiquette knowledge is a necessary paving stone for our success.

Let's talk about personal etiquette first

First, decoration and clothing.

Beautification means that women should not be too gorgeous and dazzling. I don't think there are many opportunities for you to go to the interview like this. Because you are here to work, be solemn and don't give people a sense of floating. I don't think it's a good idea not to wear makeup. At the very least, I should wear some light makeup, which is also a way to respect others. Think about whether dressing up neatly makes others look comfortable! Do you think if an old farmer and a man in a suit and tie came to negotiate with you, would you choose that man in a suit and tie?

During the interview, someone said, "When interviewing, don't you just put on new clothes from the inside out, dress neatly that day, and then go to the hair salon for a haircut?" In fact, it is wrong to do so. First, people will know that you are ready in advance at a glance. Sometimes Lian Gang's hair gel is still on your head, and you can tell at a glance that you just came out of the hair salon. Second, because you just put on new clothes, everything is new and you will feel very uncomfortable, so you'd better put them on one or two days in advance and get used to them. That means preparing for the interview one or two days in advance.

Bring more resumes when you interview, because the resumes you gave to the interviewer have been booked into a thick dozen. He needs to look at your resume and rummage through it to find it. At this time, you should take out your prepared resume and give it to him. He will feel very comfortable. After the interview, you should write a letter of thanks to the interviewer. Although many people generally don't write now, it's etiquette. I still hope that everyone will write it. If you don't think others can write, will it attract your attention if you write? When interviewing or meeting, bring a notebook with delicate leather and a good pen. Don't just find a notebook or pen.

Go half an hour before the interview. Familiar with their front desk. The front desk is the key person. Ask for more information about interviewing your supervisor. Such as address, etc. Once, a Ms. Wang received a phone call and said, Hello, this is Wang Hao from xx Company. Please come to our company for an interview at nine tomorrow. The next day, he arrived at 8: 30 and chatted with the receptionist for a while. The waiter made a phone call and said, "Mr. Wang, Miss Wang has arrived." Then she realized that it was Mr. Wang who called her Before that, she regarded this man as a nobody. Because what people usually say is what little people or employees do. So when she went in for an interview, she said hello! Manager Wang. Imagine if she said, hello, Wang Hao! What does Mr. Wang think? "Miss Wang" has been calling for several years and is used to it. Can he get used to suddenly calling him Wang Hao?

Second, introduce yourself.

You should be prepared: on less important occasions. For example, on the train and other occasions, just say your name and don't report your position.

Work style: Hello, I am the manager of xx Company.

Communication: Hello, I'm xx. Please take care of me or give me a business card. More casual.

Etiquette: such as opening ceremony, flag-raising ceremony, etc. More solemn.

Third, the eyes

Time: When talking to someone for 30 minutes, if the other person only looks at you for 10 minutes, it means that he is belittling you. If 10 minutes to 20 minutes, it means that he is very friendly to you. 20 minutes to 30 minutes explain two situations: First, pay attention. Second, hostility. That is, when talking with others, keep your eyes on 2/3 of the conversation time.

Location: On the forehead, it belongs to the official gaze. Things that are not too important will not take long.

On the eyes, it belongs to attention gaze.

Eye-to-lip is a social gaze.

From the eyes to the chest, it is an intimate gaze.

Angle: Head-up, representing equality. Squinting is rude.

Looking down: looking down from above, looking down on others.

Fourth, face.

Sometimes frown, indicating no resistance. Pursed lips indicate anger. "oh" Express surprise!

Verb (abbreviation for verb) smile

Learn to smile. Smiling is very important. Who likes to face a person who laughs coldly every day Just like the staff of savings offices and banks, when you go to withdraw money, are they cold and have no smile at all? It's like someone owes them something. It doesn't feel good. In fact, this is their occupational disease, and they are used to it. Let me tell you a story:

In the past, a company asked its employees to get an important material, but they were all scolded back. The boss gave this task to Xiao Li, and Xiao Li was very anxious! But it's not enough not to take this material, so I went anyway. At that time, I saw that the section chief was still swearing. At this time, Xiao Li said nothing, just smiled, or smiled and said, "Oh? So what? Really? " Just nod and smile. Later, Wu Kechang scolded for a while, and Xiao Li said, "Wu Kechang, you are good at expressing your inner anger!" . Later, Wu Kechang looked at Xiao Li and said, "Well! This young man is good! I won't embarrass you, just take it back! " In this way, he got what others didn't get.

6. Body language to be avoided.

When talking with people, don't cross your hands, shake your body, lean to the left for a while, lean to the right for a while, or touch your hair, ears and nose, which gives people the feeling of impatience. I was playing with a pen while I was talking. Some people especially like to spin pens, as if to show off. Look how cool I am! Don't press the pen back and forth. Although it is ok to talk with peers, it is impolite to do so when talking with elders.

Let's talk about the basic etiquette of visiting first.

Most people in China are very hospitable. ? Is it not delightful to have friends coming from distant quarters? . For visitors, whether they are booked or not, the first thing is the basic etiquette of visiting guests.

Being a guest has different situations: visiting for the first time, visiting old friends, being invited to an appointment, asking for help, etc. So the manners are slightly different. However, no matter what the situation, as a guest, we should think of the host. When the guest is at home, it will bring less inconvenience to the host, and there are some roughly the same etiquette to follow. (1) Pay attention to the choice of time. Generally speaking, when you visit someone, you should choose a good time in advance. It is not appropriate to choose busy farming or three meals, and it is not too late at night. Holidays and weekends are good times to visit, but don't go without an appointment. The host usually has other plans at these times. It is most polite to make an appointment in advance. Try not to be an uninvited guest and come uninvited. For scheduled visits, both hosts and guests should be punctual, keep their appointments and keep their promises. Guests should arrive on time or a little earlier. If you can't keep the appointment due to special circumstances, you should try to inform the other party. It is very impolite to cancel the appointment silently. (2) Pay attention to the choice of clothes. A general visit is neat, simple and generous, and does not need to be too gorgeous. It is disrespectful to the host not to trim the margins. Celebrating a happy event must be taken seriously. (3) Knock at the door or ring the doorbell. Knocking on the door should have a sense of rhythm, not light or heavy, not urgent or slow, and it is advisable to knock two or three times. Don't break into an unlocked or open door. It is impolite to surprise the host. It's best to wait for the person to visit to enter the room before taking a seat. If you need to wait a long time, you can sit down and talk to the receptionist or read some books such as newspapers and magazines. When the visitor comes, he should stand up and say hello. No matter how urgent the matter is and how tight the visit time is, you can only greet each other at the door, don't talk about the topic, and talk about it after entering the room, otherwise it will leave an immature impression on the other party. Those who want to wear slippers should change at the door and say hello to their families. It is impolite not to say hello. (4) Thank the host for his warm hospitality. When the host offers tea, candy and other snacks, he should get up or bend over to take it and say? Thank you? If you offer cigarettes, as a student, you should politely refuse. (5) In the process of conversation, we should pay attention to the etiquette and skills of conversation, keep the conversation short and say less negative and boring words. Be good at listening, respond positively and don't interrupt others' conversation at will. Guests should not look around the host's house. Don't walk into the master's bedroom unless invited by the master. (6) Grasp the best time to leave. General visit, the time should not be too long, nor should it be rushed. Generally, half an hour to an hour is appropriate. If it is a business or official visit, the length of time can be decided according to needs. It is better for guests to leave after the conversation with the host has reached a climax, or when a new guest comes, if the host feels tired during the conversation or his family reminds him that he has something urgent to do, it is more appropriate to leave at an appropriate time. When you leave, you should thank your host and family for their hospitality. If the host family has elders, you should leave them. To sum up, as a guest, the basic etiquette should be summarized as follows: make an appointment in advance, don't be an uninvited guest; Come as scheduled, don't be a guest who stood me up; Be polite and don't be a rude guest; Dress neatly and don't be a slovenly guest; Dignified and polite, don't be a vulgar guest; Leave at the right time and don't be a difficult guest.

There are still many places in social etiquette that we need to learn. We should constantly improve ourselves and enrich ourselves.