Analysis of reasons for failure to complete goals and improvement measures

Try to write down subjective reasons as much as possible, and do not write objective reasons, because the subjective can be controlled, but the objective cannot be changed. The measures should be written down specifically, what time and place will be done.

For example, if the hotel's turnover fails to reach the target, the reasons can be analyzed from the following aspects, and then improvement measures can be proposed. The factors that generally affect the front desk include: occupancy rate, room cleaning rate, hotel location, traffic conditions, competition among peers, cashier factors, reception factors, seasonal sales factors, front desk services, etc. .

Explanation of unfulfilled performance indicators

“To do a good job, you must first love the job.” Since I started working in financial management, I have gone from being unfamiliar to being familiar with it, and slowly falling in love with my job. At work, I try my best to strictly abide by every rule and system of the company, implement every work process, and remember every standard terminology. However, this time I still failed to complete the company's performance indicators. This fact makes me feel very frustrated and guilty.

To this end, I seriously reflected on my work situation, reviewed all the details in the work process, and thought of some shortcomings and various small flaws. Perhaps it is like the saying "Details determine the outcome." "Success or failure". Failure to meet performance indicators may be due to the impact of the general economic environment, but the most important thing is that I still lack some details.

After this in-depth reflection, I have come up with the following areas for improvement:

First, the basic financial management customer base at work is small, and the focus on medium and high-end customers is They don't pay enough attention to it, and they don't fully understand customer information, such as addresses, numbers, hobbies, etc., and they lack customer maintenance.

Second, the marketing efforts are weak, requiring teamwork to strengthen marketing, and individual abilities are not fully utilized.

Thirdly, business processes need to be sorted out and integrated, services should be optimized to improve service quality, and customer information should be delivered from the front desk to the financial office through multiple channels.

Fourth, although publicity work has been gradually carried out, the intensity is still not enough. The next step of publicity work is to be carried out in all aspects, making full use of channels such as newspapers, mobile text messages, display boards and LED banners.

Fifth, we should strengthen our own further studies. As grassroots service personnel, we face customers directly. Our professional skills and knowledge level are directly related to customer satisfaction. The learning of theoretical knowledge is not only a task, but also a responsibility and a state of mind.

After the above reflection, my next work plan has already been drawn up. No matter what, I believe that attitude determines everything. As long as I use my working time effectively and do things with a high sense of responsibility and professionalism, I believe that my name will not appear on the list of unfinished targets next time.