Is customer service easy to do?

First of all, customer service work is not as easy as expected, because it requires not only communication skills, but also a certain level of literacy, tolerance of each other's emotional fluctuations, and learning to properly handle this matter. Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service.

Customer service requires strong adaptability, psychological endurance and critical communication skills. If you want to exercise yourself, you can do customer service first and then find a suitable job. However, we must be mentally prepared. It is difficult to gain a sense of respect and identity in this job. Both customers and managers should learn to be patient.

Classification of customer service

1. Pre-sales service generally refers to a series of activities provided by enterprises to customers before selling products, such as market research, product design, providing operation instructions and consulting services.

2. In-sale service refers to the services provided by the seller to the buyer during the product transaction, such as reception service and commodity packaging service.

3. After-sales service refers to all services related to the products sold, such as product quality warranty and product use feedback.