How can I run my own auto repair shop?

Let me say: 1, Sanhui: The store mainly knows the technology, can be a person and can do marketing. 2. Retain excellent employees: Song Yan should be combined with employee management. What is strict? Because it is a service industry, we should put our guests first and resolutely put an end to those who have dirty hands and feet, such as stealing guests' CDs. This will cause great damage to the image of the enterprise. What is looseness? The automobile maintenance industry is particularly hard. Therefore, we should be tolerant of workers and always care about them. This item is the key to whether the auto repair shop can retain talents. 3. Keep good guests: For some guests, what needs to be done is detail management, which is related to whether they will turn back. When the average person wants to repair the car, he will always find someone who is familiar with it, which is more reassuring. Therefore, the management of guests should start with collecting some information of guests. If you can't remember, take notes and take them out often. Better have a phone number. After the holiday, you should use your boss instead of sending greeting messages in the name of the enterprise. Usually small debugging, no charge, do me a favor ... these are called detail management. 4. Establish your own image: The quality of a store has a certain relationship with your own image. Start a small factory, don't pretend to be a big company. Never laugh at guests for being stingy. Once they think your place is too big, they won't come. In fact, it's nothing to be an auto repair boss, but some are as good as big company bosses. There is also thinking about guests everywhere. For example, if someone comes to repair the car, you should put a word in front and have a look. If you don't need to change it, you can save it. In fact, when you take it off, you should deal with the problem as you should. The key is that guests can go down the steps. 5. Charging: Charging is a key. You can charge more than others. However, you must remember to find a small problem and give it to the guest as a preferential treatment, that is, when he makes an offer elsewhere, he will think yours is not worse than others. 6. Know marketing: for example, add a car wash station, and then send some free car wash cards to the surrounding communities. Consider it an advertisement. You can also find some small items, such as some experience cards, free cleaning and filtering, free gas filling and your phone number, and go to the surrounding communities to advertise. Of course, if the business is good, you don't have to do this marketing. I wish you success!