What after-sales skills does Pinduoduo have?

To sum up, there are roughly the following skills: 1 Buyer's quality: As the platform with many products mainly takes the route of low-price dumping and factory direct sales at this stage, the quality of the people it attracts is not too high. There is a simple reason. I won't say much about the mentality of the market aunt. Some people always want to spend 1 yuan to find something worth 100 yuan. There is a good saying: "If you want a high-quality product, you must accept his outstanding price."

Solution: The product description is true, and the customer service should not promise some false promises.

2. Problems with the products themselves: Some bosses like to purchase defective products for processing, and these products themselves are unqualified, even if they are rectified, they will not be standardized. In order to pursue low prices and ignore the quality problems of products, some bosses want to make a lot of money by low prices, but they don't know that they hurt themselves in the end and split up dynamically, so they can't sign up for activities.

Solution: Low prices can really make consumers feel affordable, but don't ignore the product itself.

3. Baby description problem: This problem is more common. Consumers can only see online sales in three ways: video, text and pictures. In order to improve the conversion rate, artists are often asked to make a set of very good conversion details for their products, but have you ever thought that the pictures are beautiful and the models are beautiful, but the products themselves are not as exaggerated as the pictures, and buyers will have a certain psychological gap after receiving the goods, resulting in a low score?

Solution: The starting point of making a set of details is good, but don't shoot yourself in the foot.

4. Customer service reply: As we all know, the customer service platform in Pinduoduo is very simple, and the web version does have many shortcomings. There's nothing to say about this. I just want to talk about what we can improve. Let's talk about customer service terms first. Some quick reply terms must be edited, and customers only need to click the mouse twice if necessary. Then there is the question of mood. When communicating with customers, You can add some modal particles such as La, Ne, Ha, Ya, yo, etc. What you can see on the internet is words, without modal particles, sometimes customers may misunderstand them. Does adding modal particles make you feel much kinder? Then there is patience, and people are new to online shopping and don't know the basic operation, which requires the patient guidance and guidance of our customer service.

Solution: improve customer service reception ability, try to adjust your tone and professionalism, and have a thorough understanding of products.

5. Express delivery problem: There is really nothing to say about this. Don't save money if you want to be quick. Two to one is the mainstream express delivery. Don't save that dollar. Buyers know what kind of qualities they have, and the old irons will consider them themselves.

Solution: Suggest to send it to Zhongtong, Tong Yuan, Dayun, etc. These are faster, but SF is excluded and cannot be used.

6. Buyers don't point to logistics and services: this is more common, basically some small white buyers who have just contacted. I don't know the following scores to check. It is very distressing to evaluate them purely according to the system recommendation.

Solution: put a card to guide the grading, or call or text to visit for guidance.

Other details: you can put some small gifts, cards to guide buyers to score (of course, not cash back cards), and call back in time after receiving goods. , are good means.