The duties of the waiter in the teahouse

The duties of the waiter in the teahouse

In daily life and work, job responsibilities are used more and more, and formulating job responsibilities can reduce illegal acts and accidents. What kind of job responsibilities are effective? The following are the job responsibilities of the teahouse waiter that I have sorted out. Welcome everyone to refer to it, I hope I can help you.

Job responsibilities of teahouse waiter: 1 1. Be responsible for cleaning the tea room, including tables, chairs, sofas, window sills, curtains, telephones, floors, (drinking fountains, mahjong tables and small ashtrays) after arriving at work on time, signing in and changing tools. Be careful not to get too wet when mopping the floor.

2. Whether the items are put in place, and whether the tea sets and items in each room are complete and clean.

Water the flowers once a month, get everything ready, and clean and disinfect the cups in time.

4. Welcome guests, stand up straight, smile, don't whisper, don't lean against the wall. Smile when greeting guests: "Welcome, how many of you, do you need a single room or a private room?" When seated, walk correctly and enunciate clearly, and introduce the charging standards of rooms and booths. If there are any promotional activities, please explain clearly.

If the guest is looking for someone, please wait a moment and ask the name and room of the person you are looking for.

If you don't know the name and place of the guest, you should politely apologize to the guest and ask him to contact the guest in person. People you don't know are never allowed to enter the guest room without the guest's permission.

7. Tea ordering: Be familiar with all kinds of tea knowledge and introduce all kinds of tea and its brewing methods to the guests. At the same time, when introducing snacks, you should be familiar with the names and prices of various snacks. After the guests order, they should repeat their order. After confirmation, they should politely say, "Thank you, please wait a moment".

8. The time for making tea should not be too long. Don't keep the guests waiting too long.

9. Patrol Taiwan: add water to the guests every 10-20 minutes, change the ashtray, get familiar with the appearance characteristics of each guest, prevent running away, and treat repeat customers with good memory.

10. When the guest orders, the waiter needs to record it. After ordering, he should repeat it to the guests and ask them to wait a moment.

1 1. After the guests have finished their tea, the waiter will lead the guests to the bar to check out and tell the bar the name of the room where the guests are located and the hall seat number. The bar staff will sign the internal list after receiving the money to see the guests off.

12. Taiwan withdrawal: after the guests leave, turn off the air conditioner, put out the cigarette butts that have not been extinguished, check whether the guests have left any items (if please hand them over to the bar for registration), clean the desktop, floor, wastebasket and spittoon, and finally check whether they are clean.

13. Finish the work before work:

1) wastebasket, spittoon, garbage, floor, etc. Clean up the garbage and transport it overnight.

2) Check whether the items in the room are complete.

3) All plugs, lights, air conditioners and water dispensers in all rooms and operation rooms should be turned off.

Job responsibilities of teahouse waiter 2. Responsible for cleaning this floor, including tables, chairs, sofas, window sills, curtains, telephones, floors, drinking fountains, small ashtrays of mahjong tables, etc. Clean up and count whether the number of tea sets such as disinfection cups is complete, check whether the supplies and facilities are in normal operation, put the items that need to be used in place, and make good preparations for business.

Second, the standard operating procedures:

1, welcome guests: guests should get up immediately after getting out of the elevator (stairs) to welcome guests;

2. Accompanying: after asking the guest's requirements, accompany him to the corresponding room or position to arrange seats, and ask the guest's requirements at the same time;

3. Opening a table: When you go to the bar to open a table for the cashier, the cashier must immediately open the table in the computer system and put the table opening information folder on the table;

4. Commodity sales: For the sales of tea, cigarettes, poker, snacks and other commodities, the cashier must issue relevant commodities according to the documents issued by the waiter;

5. Patrol the platform: add water to the guests every 10-20 minutes, change the ashtray, ask the guests about their needs, get familiar with their appearance characteristics, facilitate service and prevent escape.

6. Check-out: When the guest needs to check out, he should lead the guest to the bar and tell the bar the name of the guest's room or the hall seat number. After the payment is completed, remind the guests to take their belongings with them when they leave and send them to the escalator or elevator.

7. Removal: extinguish cigarette butts with water, turn off the air conditioner, clean the desktop, floor, wastebasket and spittoon, and finally check whether it is clean.

Third, the job requirements:

1. Stand up straight and smile when welcoming guests. Don't whisper or lean against the wall. Greet the guests with a smile, "Welcome, gentlemen", and ask the guests to take their seats immediately; Remember the surnames of regular customers to make them feel kind and enthusiastic; When seated, walk correctly and articulate clearly. At the same time, you should introduce the charging standards of rooms and other items, and clearly introduce any promotional activities.

If the hostess is looking for someone, please wait a moment and ask the name and room of the person you are looking for. If you don't know the name and place of the guest, you should apologize to the guest and ask him to contact the guest in person. People you don't know are not allowed to enter the guest room without the guest's permission.

3. Be familiar with the knowledge of various tea products and the names and prices of various snacks. After the guests order, they should repeat their order. After confirmation, they should politely say "thank you, please wait a moment". All operations should be "fast, smooth and orderly", respond to the guests' requirements in time and don't keep them waiting.

4. When the guest orders, after the record is completed, repeat it to the guest, and ask the guest to wait for a moment after confirming the accuracy.

5. The cashier and the waiter should cooperate with each other, and the waiter will leave the front desk after taking a seat for the guests or touring the station.

Responsible for welcoming guests, taking seats and other related work; When the guests are busy, the cashier should do a good job of service with the waiter after completing his duties of opening the table, picking up goods, selling goods and cashier.

6, the finishing touches before coming off work:

(1) wastebasket, spittoon, garbage, etc. Must be collected in the floor trash can.

(2) Check whether the items in the room are complete.

(3) All electrical plugs, lights, air conditioners and water dispensers in rooms and operating rooms must be turned off.

7. Other provisions:

(1)24-hour working system, of which 24 hours belong to working hours. You can sleep when business conditions permit, but you can't skip work, play mahjong or engage in other recreational activities in the room;

(2) No one is allowed to spend the night in the room except normal consumption guests; (3) All service personnel are not allowed to wear earplugs to listen to songs or watch videos during working hours;

Four. Punishment provisions: including but not limited to the following circumstances, depending on the seriousness of the case, 5 yuan will be fined ~ 20 times/item:

1. There are obvious dust, water stains and stains on the front and back of door frames, tables and chairs, various furniture, bedside beds, televisions, washbasin tables, stainless steel faucets, mirrors, glass and walls. There are garbage crumbs and sputum stains on the ground, sundries in the gaps of halls and sofas, or the phenomenon of cleaning inaction as determined by the manager;

2. Do not have any conflict with the guest, which is proved to be unfavorable to the guest or complained by the guest. (If the guest misbehaves or maintains the interests of the hotel, it is not allowed to have a direct noisy conflict with the guest, so he should adhere to the principle and maintain a good attitude, and the mediator cannot call the supervisor and manager to solve it);

3. Failure to follow the prescribed workflow, including but not limited to:

(1) The cashier doesn't operate according to the working standard process sequence, doesn't start the station in time, doesn't charge the service fee according to the system setting, or doesn't charge according to the specified time and billing, and doesn't charge according to the waiter's pick-up and delivery.

(2) The waiter didn't greet the guest in time and didn't respond to the guest's request in time. (The manager has the right to appraise this item);

4. Other matters stipulated in the personnel and daily management measures.

Job responsibilities of teahouse waiter 3 1. Obey the company's work arrangement.

2. Check in at work 10 minutes in advance, put on makeup and change clothes.

3. check gfd.

4, according to the situation of the day, check whether the goods sold are enough, and get the goods. Clean the area.

5. Welcome: When the guests arrive in the lobby or private room, smile and greet every guest and company leader (hello, welcome, good morning, good noon, good evening, Christmas, New Year's Day, New Year's Day, good weekend, etc. )

6. Question: Hello, sir/madam! What kind of tea do you want?

7. Record the number of cups and tea products ordered by the guests.

8. Goodbye: Just a moment, please! It'll be ready in a minute

9. Here is your tea/drink, please enjoy it! Please feel free to call us if you need anything! I hope you have a good rest!

10, patrol: constantly patrol (walk or see) the lobby, whether the guests have signs and the sanitary condition of the business hall, whether the ashtray needs to be replaced, whether the tea needs to be replenished, whether the curtains and furniture are placed reasonably and treated and adjusted in time.

1 1. Check-out: Guests in the lobby should be guided to check out when they leave their seats.

12. After the guests leave, take back the tea set for cleaning, and clean and disinfect the cups in time.

13. Leaving guests: When a large number of guests come out of the private room, check whether the guests have paid the bill in time.

14, ask the guest's comments or suggestions politely (sir/madam: Are we satisfied with the service? Please leave your comments with us and we will correct them in time. I hope we will make you more satisfied when you come next time. Record the guest's opinions in the guest suggestion book and feed them back to the department leader in time.

15, remind the guests: slide carefully, watch the steps, press the elevator for the guests, and politely ask the guests: What floor are you going to, and press the elevator floor for the guests?

16, seeing the guests off: seeing them off when you leave: goodbye/please go/welcome next time/please walk slowly.

17. In case of brushing, the personnel on duty shall be liable for compensation.

18. You are not allowed to leave your post without reason (if there is any phenomenon, you will be punished according to the punishment regulations in the employee handbook).

19. Hygiene: After the night shift guests leave, the whole business premises should be thoroughly cleaned and hygienic according to the standards.

20. Actively complete other work arranged by department leaders.

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