About making voice calls and making phone calls.

In network communication, besides written communication, there are also voice and telephone communication. Because these two are similar, let's talk about them together today.

Since I started using WeChat, besides typing, I often have voice chat. It's not so convenient to be with my parents at ordinary times, and I'm not good at typing, so voice chat not only saves the telephone bill, but also achieves the effect of making a phone call. Then I chatted with my friends for a long time and thought it was too much trouble to type, so it would be convenient to use voice.

However, in fact, while facilitating ourselves, some problems are inadvertently ignored. Many times, sending voice is just convenient for the content initiator and may be a problem for the content receiver. For example, when I am outside or at work, I generally don't want to listen to voice messages without headphones, because even if I use headphones, the first few words will inevitably become foreign words, and it will be embarrassing to be heard. So if it's not from my parents, I may put it aside and listen to it at my convenience.

Then, Teacher Xiao Di said: The efficiency of listening to pronunciation is much worse than reading words.

I never realized this problem before, probably because I mostly chat by voice. However, I remember receiving a customer service call from Mobile two days ago. The customer service recommended me a set meal. In fact, she made it very clear, but after listening to it, I just can remember very little. Thinking of this, I suddenly realized that pronunciation is really not as efficient as writing. If she texted me the contents of the set meal, I think the concept in my mind would be more intuitive and clear. But to put it bluntly, I always forget the front after listening to the back. From this point of view, it is better to get down to business.

When is the right time to send voice?

1, when you need to sing and imitate someone's tone, we can only pronounce it because words can't express the corresponding effect at all.

2. When the content itself can only take care of the convenience of the content provider. For example, online micro-courses, lectures in WeChat groups and so on. Of course, it is more convenient to send voice.

3. Limited conditions make it inconvenient to type. For example, when walking. But it's best to say hello in advance.

If you have something to say to the other party, it will be better to summarize the main points in words after you send the voice. Because pronunciation is always more difficult to grasp the key points than words. You take the initiative to summarize, which is not only convenient for the other party to understand the key points, but also convenient for their own affairs. The other person will still think you are considerate, so why not?

Especially for people whose Mandarin is not so standard, it will be bad if the other party doesn't understand it very well or the key parts are misunderstood.

Pay attention to the following points when sending voice:

Try to give priority to short audio. Because if the other person is hard of hearing, too long audio will cause inconvenience and it is not so easy to find the point you want. Generally, it is better to look like 10-20 seconds.

Another thing to note is, don't send more than 5 articles in a row, so as not to put pressure on the other party.

It's best not to send voice when chatting in groups. I like QQ group chat, and I basically never order my voice. So it's easy to ignore the voice of group chat.

Let's talk about calling. It's not convenient to talk about complicated content on the phone. If you need to talk about things by phone, you'd better talk about the following three.

1 is a class. For example, is that right? Is there a problem?

2. Single choice category. For example, what color do you want to buy But it is best not to choose too many, and the description of each option is as simple as possible, otherwise the listener will easily forget it.

3. question and answer class. For example, if something happens, what should I do if I ask the other party?

In fact, no matter what kind of things you are talking about, the most important thing is to be simple. If it's something that needs to be discussed, it's best to talk in person, otherwise a conference call will do. After the call, you need to sum up the key points and finally confirm with the other party to avoid mistakes.

After that, let's go back to what happened before the call.

Some people never look at the time when they call, and they can call whenever they want. If there is a phone call in the middle of eating and sleeping soundly, will you feel particularly unwilling to answer it?

So, you'd better look at the time before making a phone call. If you are an acquaintance, you should make a phone call when the other person is free and convenient according to their living habits. If you are not a familiar person or a stranger, you'd better call again after 10 in the morning to avoid disturbing the other party. Especially on weekends, it is not advisable to go to bed too early, because many people may find it difficult to sleep on weekends. It is best to call after 2: 30 in the afternoon so as not to disturb the other party's lunch break. If you can communicate online in advance, communicate well first and determine whether the other party is convenient to answer the phone, and then it will be better.

At this point, Xiao Di's happy class sharing is over. In fact, the course ended several months ago, but I wrote slowly. I will make a summary of the course next week, and this class will be over. I hope my sharing can also be useful to you.