Let's talk about the formal delivery.

20 19 12 14, today's Chongqing trip is wonderfully engraved.

Appreciate the masterpiece-Metro Line 2 is a grand contribution with design aesthetics, quality ingenuity, landscape and humanity!

On the day of delivery, Li Lihui, general manager of the company, and Alan Lu, deputy general manager of the marketing and customer service department, took the lead in setting an example, and the joy of delivering the new house was staged in a high-profile manner. The warm reception, standardized process, warmth of returning home and happy laughter were presented at the whole event site. The corporate philosophy of "Mission Jinjiao, Value Jinjiao and Responsibility Jinjiao" has been perfectly interpreted again.

The total number of users of the No.2 group in Xindu City is 24 1, and 223 customers have signed in to see the house, and the actual number of users has reached 222, with a success rate of 99%. Set a new high for previous deliveries! In particular, on the days of 12 and 15, a total of 85 sets were delivered, and the actual delivery of 107 sets was successful, which created the miracle of Chongqing Company's delivery of houses over the years-the actual number of delivered sets exceeded the number of signed sets, and all the staff were determined to take the lead in treating diseases with heavy drugs. It has set a new record for the real estate industry in Chongqing, and has made great contributions to the profitability of Chongqing companies! Successfully completed the delivery of this house!

Metro Line 2, which consists of five high-rise residential buildings, is the first centralized debugging organized by the subway project. "Check leaks and fill gaps, prepare for a rainy day, and weave a tight delivery safety net" is the mainstream tone of this handover. For this reason, the company fully absorbed the debugging experience of previous projects in the aspects of rectification, hierarchical control, preparatory organization, personnel training and site planning before delivery, and achieved good time limit control, quality improvement, rectification in place and property management.

First, we should be fully prepared for "the soldiers and horses have not moved, and the food and grass should come first."

At the beginning of 20 19, 10, Qingtian building, which refreshes the living mode of tea garden, rose from the ground, towering into the sky, with simple lines and unique style. The design concept of neo-modernism is integrated with the solemnity and preciseness of government buildings. In order to make this plot become the pride of Nan 'an District and the landmark of tea garden, Chongqing Company has set up an inter-departmental special leading group for delivery of houses, headed by executive directors Grace Wai Wong and Alan Lu, which consists of Jinyu Dacheng Project Department, Marketing Customer Service Department and Planning Department. Zhongyuan Real Estate Responsibility Team and Yongsheng Property Responsibility Team are team members, who attach great importance to strategy and strictly control details. In order to further improve the quality of delivery, the delivery team has organized delivery conferences and delivery rectification meetings for many times since the beginning of the week. From the customer's perspective, with high standards and strict requirements, they have paid close attention to practical work and insisted on exchanging the "tightening spell" of tasks for the "reassurance" of customers!

Grace Wai Wong, the general manager of the company, and Alan Lu, the deputy general manager, are bold and targeted, with the overall idea of "strengthening rectification, emphasizing details, laying a solid foundation, and promoting the smooth start of the handover of the new city", from ideological propaganda and guidance to step-by-step deployment, the whole process is zero tolerance, full coverage and strong pressure! In view of the customer's landscape objection, the management team is required to check the height, crown and diameter of the tree from the arbor, and re-check the shrubs according to the designed plants and density, with the emphasis on the minimalist concept of gradual and patchwork landscape squares. This requirement for landscape operation is not only engineering construction, but also the soul realm of artistic sculpture, which makes the landscape not only a visual enjoyment, but also an artistic feast. Alan Lu, the general manager of the company, is both courageous and resourceful. He indulged in heavy medicine and innovated. Combining the characteristics of handover work in recent years and the regional characteristics of Chongqing, he made bold innovations and breakthroughs in handover work, and made key adjustments to the handover process, which played a decisive and important role in the complete victory of the whole handover work.

In view of the defects in the landscape wall, entrance hall, water body and indoor area of the residential area, all subcontractors and property management companies are required to list the work list, section list and responsibility list with the goal of "finding the gap, changing the style, grasping the implementation, and promoting the new city to seek truth from facts and see results", and follow up the implementation, carry out "review" work again and again, and hold "big investigation" again and again. It laid a solid foundation for the complete success of the delivery work. ?

Second, "soldiers are like running water, avoiding reality is empty", armed with live ammunition, and all staff are determined to move forward!

Successful handover activities are inseparable from meticulous and in-depth overall arrangement and effective implementation. Therefore, the handover team of Xindu Club carefully organized and rationally planned, and checked and improved one by one from organizational efficiency, personnel arrangement, risk management and control to the scene atmosphere, which effectively promoted the smooth progress of the owner's one-time acceptance.

(A) "horizontal to the edge, vertical to the end", strengthen hierarchical control, adhere to the responsibility to people.

20 19 12 13 The last handover meeting was held in Jincheng Badminton Hall, which was based on the handover activity in Nanshan County on the same day. Therefore, Manager Luo Dabin made a scientific and reasonable division of labor in organizational efficiency, with Secretary Chen Naxin as the highest leader and Vice President and Director Wang as the specific implementation of the delivery team, which was officially put into operation. After the meeting, General Manager Zhang and General Manager Wang immediately held a special meeting, and discussed in detail the on-site organization, external negotiations, emergency management and so on. Further refine and refine the delivery work, emphasize the responsibilities of various departments and ministries, clarify the matters needing attention in the delivery work, and especially put forward the strength and requirements of various departments to cooperate with the on-site implementation. The guiding ideology of "winning the battle first" has played a finishing touch for the complete success of the delivery work!

(two) fully authorized, let go of a blog, and strive to fight the battle of housing security.

In order to sprint the annual profit task, Mr. Zhang and Mr. Wang boldly decentralized the field staff and encouraged them before the war! "Don't be afraid to face customers. In front of customers, you speak boldly and do boldly, regardless of the process, only looking at the results. It doesn't matter if it's one step away, we will cover for you. " Manager LAM Raymond authorized the rectification problem below "1000 yuan on the spot, so you can directly handle it on the spot, and I'll find the construction party to dock. If there are more difficult customers who need me to find the construction party, just page me. "This is result-oriented.

(3) unifying thoughts and boosting people's hearts is the foundation of brothers' mobilization before the war!

Only a high degree of unity of will within the company is not enough to guarantee the final victory of handover. It is the strategic requirement of this handover to integrate resources and give full play to the advantages of talents. After the handover drill in 65438+February 65438+March, the team members will make pre-war adjustments according to their effects. First, Lu, general manager of Yongsheng Property Engineering, was invited as the site director, and Liu, director of Yongsheng Property Marketing, was invited as the handover performance director. Yang, the regional general manager of Yongsheng Property, and Zhou Zerui, the project manager, are the main persons in charge of on-site property disposal. Secondly, the problems existing in the drill site should be checked again to fill in the gaps and strengthen immediate implementation. Zhang Xiaoyu, the deputy general manager, is undoubtedly prominent in his "pioneer" spirit and "craftsman" concept, and the water body display effect of the curtain wall at the entrance of the residential area is not good. They shouted, "Let's work hard. No matter how late it is today, I will stay with you and get rid of me. Third, in order to ensure the seamless cooperation between the brothers, the pre-war summary was made after the drill. Property Yang Zong collected more than 50 on-site problems, solved them one by one, and cracked them one by one. All employees were required to finish all the work that night, and they could not leave work until they passed the inspection. At the same time, Manager Zhou Zerui listed more than 30 specific requirements for the formal handover of the next day, and trained them in place, distributed them to people in groups, had zero tolerance for handover errors, and made detailed arrangements for the three areas, effectively ensuring that there were no items on site.

(4) Improvement is based on summarization, and success comes from failure!

During the handover of Xindu, the Deputy General Manager and Director Wang paid close attention to the whole process, from identity verification to property inspection, from on-site demonstration to customer group complaints, all problems were solved in the first time! As soon as Mr. Zhang found that customers were protesting in droves, he immediately informed the on-site attack team to solve the problem quickly, from Yan Heng, who was selling to engineering, He Wencan, who was planning to finance, from Bao Longteng in Zhongyuan to Zhou Glasses in Yongsheng (I'm sorry I can't remember the name, but your contribution contributed to the smooth delivery), from external lawyer Zhou to Shuo Yang, the general contractor, and from LAM Raymond, the leader, to Luo Dabin, who was attacking Nanshan. During the delivery period, if there is a shortage of resources, immediately find Mr. Zhang and give him strong support. If he is scolded by a customer, find Mr. Zhang, and a dose of "a shot in the arm" will revive everyone's blood! Under the management strategy of General Manager Zhang, we have a short meeting every day to sum up experience and improve efficiency. At the meeting, everyone brainstormed and offered suggestions, which effectively promoted this moment to be better than before, and today is better than yesterday. It's really called "keep forging ahead, keep forging ahead, keep forging ahead"!

Third, "the worries of the wise are mixed with interests", the way to win, and the engine delivers miracles.

There are advantages and disadvantages, advantages and disadvantages, don't be knocked down by difficulties, don't be confused by appearances! The "Tao" spirit of Secretary Chen, General Manager Zhang and General Manager Wang fully demonstrated the subversive success of delivery, effectively implemented risk control before delivery, deepened pre-delivery drills, fully controlled the on-site delivery atmosphere, and deepened the implementation of customer emergency management. Dare to take responsibility, dare to innovate and dare to let go of the "three dares" spirit, let us practice from top to bottom, delegate power at different levels within the control range, and inspire fighting morale at different levels! Let's go on! ?

(1) The countdown display stand for "Overcoming Difficulties" crosses the company's gate, which blows the horn of going forward for everyone. To this end, we are ready to go. First, it is necessary to sneak into the owners of the new metropolis and actively publicize and disintegrate them as owners. Second, we should aim at the problem and be targeted. From leaders to employees, from the inside out, work together in Qi Xin to break them down. Third, we should highlight our advantages and drive away the dark clouds with the light of the sun and the moon!

(2) Avoid risks, rely on the power of the government to present the top management of the enterprise, and adjust and optimize the delivery details after careful consideration by company leaders and legal affairs. In particular, the division of responsibilities in the propaganda film and the use of words and sentences in the guest form are all discussed one by one, which highly embodies the meticulous and rigorous style of responsible enterprises. The delivery site is organized in an orderly manner and the operation is standardized! The staff's reception was warm and courteous, the keys were issued quickly and accurately, the tickets were changed accurately, and the whole delivery site was orderly and orderly! It shows advanced service consciousness and standardized etiquette style.

(3) Everything is ready, and the sky is celebrating a good start. From June, 65438+February, 2004 15 June to 15 June, under the excellent leadership of the company, it was destined to be an extraordinary day. After careful organization and preparation, the first product delivery activity in New City was successfully held, and the delivery site was warm, pleasant and orderly. A cordial greeting of "Hello, welcome home" gives the host a kind of care, warmth and warmth when going home. A "open the door and see the gold" shouted out the momentum and blessings of today's success! According to the service function, the whole delivery plate is divided into sign-in reception area, financial settlement area, waiting area for house inspection, property affairs group and other areas. Each area is equipped with full-time service personnel to provide special services such as drinks, cakes, medical kits, sewing kits, charging kits and testing tools. , the activity site and layout standards are fully beautified, lighted and humanized. Because I am familiar with it, I am careful and meticulous! The professional house inspection team made a comprehensive and detailed explanation and inspection for the arrival of each owner. The communication between customers and me was very pleasant, which fully demonstrated the pure quality of products and set a new record in the history of delivery!

The new district and new town show international style, and the high-rise pattern welcomes guests to my home! During the delivery, we have excellent service, excellent professionalism, strict discipline and well-trained! Taking customer satisfaction as the pursuit goal, we affirm our efforts yesterday with a happy smile, and we strive to move forward and keep making progress. In the days to come, we will "forge ahead and seize the pass, and then concentrate on starting"!