Always getting complaints from customers. Tell me about it.

Although it's a malicious complaint, it's possible that you didn't do anything wrong at all, but you'd better apologize and see if you can cancel it.

Before we were born in society, we thought that the world was white and we could go on on our own. However, after we started working, we found that society was actually gray. We can't break through or persist, and we can only bow our heads in the face of life.

So when we first enter the workplace, we may suffer a lot and suffer a lot of grievances. At this time, you should not only endure, but also apologize. When you encounter a customer complaint, whether it is malicious or not, you should bear it and apologize whether you have done something wrong or not. This is life. Because they are customers, it may not matter if you are unreasonable, but once you are unreasonable, they will think that your service is not thoughtful, and even the rumor shop will bully customers.

Therefore, in order to avoid this situation, many managers or responsible persons will ask the service personnel to apologize when they encounter customer complaints, instead of finding anyone's fault. Unless the customer really goes too far, the manager will call the police to solve it. It may be unfair, but in fact, these are all things you have to go through when you go in and out of the workplace.

What is indispensable in the workplace is intrigue and injustice. What you should do is to relax your mind. We don't want to hurt others, and we don't want others to hurt us. We should be more careful. When we encounter malicious complaints from customers, all you have to do is to leave more evidence, turn on the mobile phone recording and video recording, and have evidence to prove yourself. As long as you have proof, you can take some.

But you still have to apologize. After apologizing, he still went too far. At this time you will consider taking out the evidence. If it is not too much, it is best not to take it out. Although you may be right, it's actually not the right move.