How to fully refund the epidemic high-speed rail ticket? Can the refund fee be waived because of the high-speed rail epidemic?

After purchasing the high-speed rail ticket, you can apply for a free refund due to the epidemic, and there is no time limit. Under normal circumstances, due to the epidemic situation, passengers will receive relevant SMS notifications on their mobile phones.

For example, tell passengers that the train is temporarily suspended due to the epidemic. After receiving the SMS, passengers can apply on the ticketing platform. The specific steps are the same as the normal refund method, but the refund is free.

In the process of refund, it is necessary to make it clear to the customer service whether the passenger's destination belongs to the medium-high risk area or in the medium-high risk area, and also fill in the specific location. If the area where the passengers are located is a medium-high risk area, but the place where the train departs is not a medium-high risk area, the local prevention and control center stipulates that you can't go out casually, and you must communicate clearly with the customer service in advance before applying for a refund.

If the high-speed rail ticket is purchased offline, passengers can go offline to find an agency that can help them buy it, and then ask them to help refund the ticket. Passengers who purchase tickets in high-speed railway station Hall need to bring their ID cards and tickets to the lobby for refund.

Passengers can go through the refund formalities after receiving the SMS notification of refund. This can be refunded in full, don't worry about the handling fee. As long as you apply, the refund will be quick. If there is only an epidemic in the area where the passenger is located, it is necessary to communicate clearly with the customer service before going through the refund procedure.