Summary of hotel probation work

The busy and substantial work has come to an end. Looking back on your work during this period, I believe you have many feelings. I think you need to write a work summary. So how do you sum up your works and write new tricks? The following is a summary of my hotel probation period (7 general articles). Welcome everyone to learn from and refer to. I hope it helps you.

Summary of hotel probation 1 It has been some time since I entered the hotel and became a new employee at the front desk. First, I receive training here, and then I study at work. I feel that my life has been very fulfilling during this time.

In a blink of an eye, the probation work is almost over now. If my colleagues hadn't reminded me, I would have forgotten it myself. Hearing this news, I can't help sighing how time flies. But after thinking about my work these days, I think it should be. During this period, I learned a lot and experienced a lot of things, which also made me sigh that the working hours during this probation period were so colorful. My work during the probation period is summarized as follows:

First, the research of training.

After entering the formal work, we have experienced a long period of training and learning, which is not only the basic operation skills of the hotel front desk, but also the most important and basic training in etiquette. Although the basic operation of the front desk is also very important, after all, you can't make mistakes in checking in and settling accounts for customers. But when it comes to the front desk, the first word that comes to mind is "service". As a representative of hotel services, the front desk is a very important position. Whether checking in or checking out, asking or complaining, the front desk is the first place customers think and find. As such a position, it can be said that it is the highest service representative of the hotel! If the front desk doesn't do a good job, the customer's rating of the hotel will plummet.

On the other hand, services have many requirements. The customer's tone and words are basic, and what kind of behavior is the key. The most important thing is to smile. In a word, in etiquette training, I learned a lot of skills, corrected many bad habits in the past, and greatly improved my working ability.

Second, at work.

After training for so long, what's wrong? I still want to see the real chapter in my work. I am an intern with an old employee, and I also learn from my colleagues at work. After the actual work, I can't help but sigh that formal work is much stricter than training. There are no redundant movements, and every movement is done just right. This is my colleague's strength. I once doubted my ability, but fortunately, my enthusiastic colleagues always came to enlighten me and teach me the experience in my work. It is because of this that I can reach the present level in this position.

Third, summary.

In short, the official work has just begun, and I will continue to work hard to achieve better results and bring more benefits to the hotel. I hope that I and the hotel can make progress in the future!

Summary of hotel probation work 2 After the probation period expires, the hotel is very busy, but I have lived a full life and just graduated. The theoretical knowledge I have been learning has played a role during this time. I didn't see any progress, did I learn it? I think this probation period is more about letting me see my own shortcomings. My shortcoming is that during the hotel trial period, theoretical knowledge is in short supply. I haven't touched many things at school. Although I am a hotel major, I don't think I know as much as the old employees who are not hotel majors, which makes me see the shortcomings and areas that need improvement. I will also summarize it after the probation period.

First, improve business knowledge and professional quality.

This piece is very important. Working in a hotel environment, what the manager says most is to let us work hard, and the details are the most easily overlooked. But here, in xx Hotel, we should avoid such details instead of forming a habit, careful habit and business knowledge, which I am proud of. After several years of systematic study in school, when I first came to the hotel, I felt that I knew a lot and I was always showing my talents. But I was wrong. The times are constantly improving, especially in the hotel industry. No matter what kind of work, our business knowledge always needs to be continuously expanded. This is what we need to pay attention to, not just to say casually. We often fail to form this habit, which leads to our lack of business knowledge and inability to master too much knowledge.

There is also a kind of professionalism. It is very important to cultivate high quality. As a worker in the service industry, you need to achieve a certain professional quality. Etiquette is the first point. We can't lose one of our manners. A good professional quality includes etiquette, which is basic. Then there are strict requirements for work. If you don't care about what you do and promise what the leader can do, you can't break your word. During the probation period of these months, I have been reminding myself that I need to strengthen my professional quality and business knowledge. As a hotel employee, it is inevitable that I have a high degree of awareness. I have been trying to provide quality service to customers.

Second, the work needs to be strengthened.

I have always been very clear about my direction. When I arrived at the hotel, I set myself the direction of my efforts. I have been improving myself and improving myself in all aspects. I need to be responsible for myself, but I also have some shortcomings. During the probation period, many things are too anxious. When dealing with something, I always want to finish it in the shortest time. Without a plan, it's too much to always think about how long it will take you to finish things. I didn't do it well in combination with the actual situation. It is also through my internship that I understand that everything can't be urgent. First of all, as a hotel employee, I want to keep my mind steady, and I will refuel.

Summary of hotel internship 3 In the past few months, under the guidance of the group, with the care and help of department leaders and the friendly cooperation of colleagues, I have made great progress in my work and study. While thanking me for the opportunity to continue working, I also sum up my probation period as a hotel receptionist:

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. The front desk is the core part of this facade. I know that my' responsibility is great' and my negligence will bring economic losses to the hotel.

Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel staff. When we want to show our guests around the room, we use these discarded welcome cards to install keys, so as to reduce the use of welcome cards and save money for the hotel.

The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the rate of housing.

With the help of the training of department leaders, I learned some sales skills. How to quote the price for guests, what kind of guests quote the price for what room type, how to recommend a better room type for guests with reservations, and so on.

Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try my best to let them stay in order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments.

So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

Summary of hotel probation work. Time flies, and the short and substantial probation period ended in this sunny early summer. Recall the scene when I first came to the hotel, as if it was yesterday. At that time, I just graduated from college. Facing the new job and new environment, I was ignorant but excited. However, under the meticulous care and tolerance of the hotel leaders in recent months, under the influence of my colleagues' resolute working attitude and warm and lively hotel atmosphere, and with my continuous exploration and study at work, I successfully completed the internship task and gained a lot of knowledge that books can't learn.

Below, I will briefly report my work during the probation period. Generally speaking, my internship can be roughly divided into administrative work and risk control work.

I. Administrative work

The first half of the probation period, mainly involved in the administrative work of the hotel. I am honored to have experienced the whole process of the hotel from preparation to registration and opening with my colleagues.

During the preparation of the hotel, I have carefully proofread and sorted out the application materials for opening; Assist leaders in convening the first shareholders' meeting and the first board meeting in 20xx; Cooperate with the collection hotel to conduct two hotel recruitment; Participated in two Nanjing trainings; Assist leaders to solve the problems left over from hotel decoration; And actively participate in the preparations for the opening ceremony of the hotel.

After the opening of the hotel, I mainly participated in the procurement of office supplies, the entry procedures of hotel employees, the initial establishment of the hotel administrative system, and the convening of the first shareholders' meeting and the second board meeting in 20xx.

Second, the risk control work

I have been transferred from the administrative post to the risk control post for more than a month. In this more than a month, according to the hotel regulations, I have basically sorted out and filed the contract files left over from the opening period, and the hotel contract files have begun to take shape. Now new business data can also be filed in time.

As far as business is concerned, this is a brand-new field for me. Manager Guo also showed me around some enterprises, which benefited me a lot. However, I deeply feel my lack of financial knowledge and work experience, so I keep pushing myself to continue studying, hoping to be qualified for the post of risk control as soon as possible.

The end of the probation period is the end of this stage for me and the starting point of the next stage. It is precisely because of this indispensable internship experience that I have seen my own strength more clearly, straightened my mind, studied with an open mind and worked actively. In the following work, I will continue to adhere to a positive and rigorous work attitude and tireless learning attitude, so that I can rapidly grow from an ambitious college student to an excellent employee with responsible work and skilled business.

Finally, I want to thank the hotel for providing me with this platform and the opportunity to exercise myself, and for giving me a new starting point in my life. Thank you for your cultivation and care. Thank you. I will live up to your expectations. Please believe me and evaluate me. Thank you.

Summary of hotel probation work 5 Time flies, and the probation period will be over in a blink of an eye. First of all, I would like to thank the hotel manager for giving me the opportunity to show my talents and realize my value. This period of time is a precious experience in my life, and it also left me with beautiful memories. During this time, the hotel gave me enough support and help, which made me fully feel the wishes of the leaders and how the hotel could see the rainbow without experiencing wind and rain. At the same time, I am also moved and happy that I have the opportunity to be a part of the hotel.

I remember that when I applied for the job, the harmonious, United and uplifting atmosphere of the hotel deeply touched me and made me feel a harmonious family. In the three months after I entered the hotel, under the careful care and guidance of the manager's office and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I report my work as follows:

First, understanding of the hotel

Our professional hotel's business network covers all cities and counties in the province, and it is a distribution agent for many well-known international and domestic brands, and its business scale ranks first in our province. Under the guidance of the correct operation and management concept, the hotel relies on a capable team to become a leader in the industry.

Second, the work performance:

1, hosted a staff get-together, which was recognized by everyone.

2. Sort out the red-headed documents issued by the head office and the previous three certificates of the hotel, and conduct electronic retrieval, which is very convenient and concise to read and query.

3. Make preparations before each regular meeting, and organize meeting minutes in time after the meeting.

4. Complete the drafting of advanced materials for outstanding employees; Standardize the writing format of the external liaison letter of the General Department, and help it to sort out and modify the external characters; Assist the Chief of General Management Section to sort out the vehicle management measures, and make a monthly table of related expenses such as fuel cost and repair cost; Complete the arrangement of independent accounting policy table of Wuchang department store.

5, good communication and coordination with various departments, better complete the work of uploading and distributing.

6. Skilled in operating VIP customer file management system.

7. Through the two-day internship in the supply department, I have a preliminary understanding of the hotel's supply chain system and can carry out simple business process operations.

8. Be able to do other administrative and logistical work.

Three. Existing problems and improvement methods

Because I am engaged in confidential secretarial work in the original hotel, I don't know much about the purchase, sale and storage of retail enterprises. Before, the concept was very vague, so we need to further understand and be familiar with the overall operation mode and process of the hotel. Of course, I can't use this as an excuse. I will consult my predecessors in my future work, ask questions and practice diligently, get familiar with hotel business and processes in the shortest time, be diligent in my eyes, mouth and hands, temper my will in my work and increase my talents.

Although it was only a short three months, it benefited me a lot. In the future work, I will foster strengths and avoid weaknesses, work hard, overcome difficulties, strive to do better, and live up to the expectations and training of the hotel manager's office.

Summary of Hotel Internship 6 Since this quarter, under the guidance of the Bureau of Government Affairs and the specific leadership of Director Li of the reception center, we have earnestly performed our service duties and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders, and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects. The following work is summarized as follows:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. Front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first, and make guests completely satisfied", always smile and receive guests from all sides seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

I am diligent and practical in my work, strictly in accordance with the regulations and requirements of the front desk work, earnestly perform the duties of the front desk service, and actively carry out all the work. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, at the end of 20xx, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work to contribute my own light and enthusiasm to the all-round development of the reception center.

Summary of hotel probation work 7 The probation period is much faster than I expected, but it doesn't mean that I have a very easy time in this probation period! On the contrary, I was too busy as a probationary employee of xxx hotel procurement, so I didn't notice it unconsciously. The probation period of several months passed quickly!

Looking back on the past few months, although I didn't make any great contribution in my work, I actively did what I could with my enthusiasm and motivation. Through constant exercise and study, I gained a lot in my work! Now I will summarize the probation period of X months as follows:

I. Personal work situation

A few months ago, when I first joined, I was just a student who just graduated from school and didn't have a particularly detailed understanding of procurement and market. But after coming here, I began to learn all kinds of purchasing knowledge under the leadership of my master and understand the needs of various departments of xxx hotel. At this learning stage, most of them are learning to do it now. Following the master, he also assigned me a lot of exercise tasks. Through study and exercise, I have also made rapid progress.

Soon, after I successfully completed the basic work, the master began to teach me about the market and our suppliers. Although there are some fixed buying points, we often need to make adjustments with the changes and changes in the market. This also makes me more deeply aware of the importance of understanding the market.

X months have passed, and I have laid a relatively stable foundation for my present job. There is no problem in handling the basic work content. But as buyers, we have to face more than basic problems. With the development of the hotel and the change of the market, we need to make progress in many places in the future! To this end, I still need to learn and progress step by step in my work, strive to be proficient in my current job, and constantly strengthen my exercise tasks.

Second, the outlook for the future

Now my job has turned positive and my working ability is basically stable. In the future work, I will continue to do my own procurement work in a down-to-earth manner, and do a good job in communication between departments, truly understand the needs of various departments for purchased products, actively find the most suitable products in the market and the most suitable prices, and strive to make the purchased products successfully complete all aspects of work.

Today, I still have many shortcomings and I don't understand. I will actively study and strive to improve myself in my future work, and I will definitely perform better in the future!