On the reception etiquette of the meeting

Meeting reception is a very important work, and it is of great significance to do a good job in meeting reception for shaping the organizational image. The following is the meeting reception etiquette I arranged for you, I hope it will help you.

Meeting reception etiquette

In business situations, we will experience large and small meetings, and formal meetings are very particular. Business meetings usually last for several hours. At the meeting, important issues were discussed and major decisions were made. Participants should be highly concentrated, so it is very important to provide reception services for participants.

You know, the venue environment strives for solemnity and comfort;

Don't forget to design the layout according to the content of the meeting.

The environment of the venue should give people a solemn and comfortable feeling. The environment should be clean and tidy, and the light brightness should be moderate. Indoor plants and desktop flower arrangements can be properly placed. According to the number of people attending the meeting, you can choose the size of the venue and the layout of the podium. Small meetings can use round table or "back" desktop, and large and medium-sized meetings can use auditorium or classroom style. According to the content of the meeting, you can also render the matching atmosphere through certain objects and means.

You know, pay attention to details to ensure the meeting;

Don't forget to make a good plan to deal with the emergency.

The teacup must be disinfected to ensure that there are no yellow spots and no gaps. The mineral water bottle is well sealed and is under warranty. Flowers have no dead branches and leaves. The pens provided at the meeting place should be full of ink, smooth in writing and neat in paper. Adjust the projection equipment to make its brightness and size appropriate. Debug the microphone effect to make the volume moderate. Adjust the air conditioning temperature, control the indoor temperature at about 26℃, keep the indoor humidity moderate and the air fresh. Make a good plan to deal with emergencies, ensure the safe passage is smooth, and it is strictly forbidden for outsiders to break into the venue. Conditional venues can be equipped with standby power supply, emergency lighting equipment and first-aid medicine boxes.

You know, getting familiar with the environment in advance is convenient for guidance;

Don't forget to greet the guests with a smile and courtesy.

Conference service personnel should be familiar with the surrounding environment of the venue in advance to facilitate guidance. Before the meeting begins, the welcoming staff should greet the guests at the entrance of the meeting room and politely guide them to the sign-in desk. Welcome guests to sit with a smile, use polite language, behave generously, use both hands and use both languages. In winter, the service staff reached out in time to pick up the clothes and hats taken off by the guests entering the venue and hung them on the clothes and hats rack.

You know, pay attention to guest dynamics and provide services in time;

Don't forget, observe the order of the venue and strictly abide by the confidentiality regulations.

After the meeting begins, put up a "Do Not Disturb" sign at the entrance of the meeting room. Conference service personnel should stand around the venue and observe whether the guests in the responsible area need service. Never lean against the walls or pillars of the venue because of standing for too long. When adding tea, pour it to seven minutes full, pay attention to the guest's dynamics and avoid collision. When serving in the venue, the language and actions should be light, and try not to interfere with the guests being discussed or speaking. Abide by the rules of the venue, do not read the meeting documents or inquire about the meeting contents at will, and keep the meeting contents confidential.

You know, after the meeting, a post was set up at the door to see the guests off;

Don't forget, tidy up the site and do a good job of data recovery.

After the meeting, the service personnel should immediately open the door of the meeting room, set up a post at the door to see the guests off and say goodbye with a smile. Check the meeting room for items forgotten by guests. Clean up the materials, cups and other items on the conference table. Put tables and chairs, restore them to their original state and clean them up. Turn off all electrical appliances and save energy.

If you don't accumulate steps, you can't go to Wan Li Road; You can't become a river without a small stream. Although the details of civilization are small, they are "big things". Only by starting from small things can civilization become a common practice in the whole society, and civilization can truly become a kind of appeal, cohesion and driving force, and then sublimate into a city's business card, a country's image and a national spirit.

Preparations for the meeting

1, determine the receiving specification.

The scale of the meeting is decided by the leaders of the organizer. Generally speaking, the general working meeting within an enterprise pays attention to efficiency and can be informal. The reception requirements for meetings hosted by superior units are relatively standardized because representatives of various enterprises are invited to attend. Usually, the main leaders of enterprises will directly pay attention to the preparation of meetings and set up meeting groups to study and arrange the reception of meetings.

Step 2 send a meeting notice

The notice of the meeting must contain the name of the convener or the name of the organization or unit, the time and place of the meeting, the theme of the meeting, the participants, the meeting expenses, the materials to be brought, and the contact information. Pay attention to the receipt attached to the notice to determine whether the invited person will attend the meeting and whether there are other requirements for those who will attend the meeting.

Notice of the meeting is usually sent from 15 to 30 days before the meeting, so that the other party has enough time to send back the receipt of the meeting.

3. Choice of venue

The selection of the venue should be based on the number of people attending the meeting and the content of the meeting. It is best to meet the following standards:

First: the size should be moderate. The venue is too big, the number of people is too small, and there are too many empty seats, which gives participants a feeling of depression; The venue is too small, too many people, crowded together, like a farmer's market, not only appears stingy, but also can't hold the meeting at all. Therefore, British Prime Minister Churchill once said, "Never use a room that is too big, but use a room that is just the right size."

Second: the location should be reasonable. The meeting called by history will be dissolved in an hour or two, and the venue can be located in a place where the participants are concentrated. For meetings lasting more than one day, the venue should be set as close as possible to the residence of the participants to avoid the participants running back and forth.

Third: the supporting facilities should be complete. The meeting personnel must check the lighting, ventilation, sanitation, service, telephone, sound reinforcement and recording of the meeting place, and cannot rashly think that "the last meeting was held here without any problems". Otherwise, losses may be caused.

Fourth: there must be a parking lot. In modern society, not many people come to the meeting with "a pair of sandals and an umbrella". Cars and motorcycles must have parking spaces to drive.

4. Venue layout

The layout of the venue includes the decoration around the venue and the configuration of seats.

Generally, large-scale meetings will hang banners at the venue according to the content of the meeting. Welcome and celebration slogans are posted at the door. Easy bonsai and potted flowers can be properly placed in the venue; In order to make the venue more solemn, the national flag party flag or the national emblem can be hung on the rostrum. If cups and drinks need to be placed on the desktop, they should be scrubbed clean and placed beautifully and evenly.

Seat configuration should be based on the style and atmosphere of the meeting, and pay attention to the protocol order. There are the following configuration methods:

① Round table style. If a round table or oval table is used. This arrangement makes participants and leaders sit around the table, thus eliminating the sense of inequality. In addition, participants can clearly see other people's faces, which is beneficial to exchange views with each other. Is this form suitable for 10? A meeting of about 20 people. Seating arrangements should pay attention to let guests or superior leaders face to face with business leaders and accompanying personnel. The top leader of the guests should sit in the middle of the south or at the door, and the top leader of the enterprise should sit opposite the superior leader. Sit diagonally opposite each other at the same level.

2-mouth font. If you use a long square table. This form is more suitable for meetings with a large number of people than round tables.

③ Classroom type. This is the most widely used form, which is suitable for meetings with the purpose of conveying information and instructions. At this time, the number of participants is relatively large, and there is no need to discuss and exchange views among participants. In this form, the podium sits opposite the audience. The seats on the rostrum are arranged according to the positions and social status of the personnel. The chairman's seat is in the middle of the first row, and the rest are arranged in turn according to the principle of left down and right up.

How to greet guests

The first is to determine the welcome specifications. Usually follow the principle of equal status, that is, the main welcome and the guest of honor are equal. When it is impossible to be completely equal, they can be flexible, and people with equal status or deputies can come forward. There shouldn't be too many others

The second is to master the time of arrival and departure. Accurately grasp the arrival and departure time of the guests, and inform all the welcoming staff and relevant units at the first time. If there is any change, the relevant personnel shall be informed in time. Greeters should arrive at the meeting place in advance, not too early, not too late or even late. The off-duty personnel should arrive at the off-duty place before the guests leave.

The third is to offer flowers at the right time. There is generally no need to present flowers to meet ordinary guests. Welcome very important guests and offer flowers. Flowers should be used to present flowers, and the bouquets should be neat and bright. Avoid chrysanthemums, azaleas, carnations and yellow flowers. After the main leaders attending the welcoming ceremony shake hands with the guests, flowers are usually presented by children or young women. You can present flowers only to the guests, or you can present flowers to all the guests separately.

Fourth, different guests meet in different ways. For the reception of a large number of guests, you can prepare specific signs in advance so that guests can see clearly from a distance; For the first time, guests who don't know each other should take the initiative to ask and introduce themselves; For familiar guests, there is no need to introduce them, just shake hands and greet them.

The fifth is to leave some time. After the guests arrive at their residence, don't arrange activities immediately, but leave some time for each other before arranging activities.

Personal etiquette

appear

Instrument refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits and clothes are closely related to the formation and maintenance of a dignified and generous appearance.

1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population.

2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress.

The content/manner of speech

As an art, speech is also an important part of personal etiquette.

1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others.

2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you", "sorry" and "you" in the second person. The first meeting was "I've heard a lot about you"; I haven't seen you for a long time. Please criticize it as "teaching"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; Ask people to do things, such as "please". Efforts should be made to form the habit of using honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you", "sorry" and "goodbye". These ten words embody the basic language form of speaking civilization.

Etiquette and manners

1, Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. So when talking, first of all, both sides should face each other squarely and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will give people the impression of being absent-minded and arrogant.

2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, and the shoulders should be relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling. Don't bend your neck, waist and legs when standing. In some formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, let alone make some small moves unconsciously. This will not only appear stiff, give people a feeling of lack of self-confidence, but also lose the dignity of etiquette.

3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not too big, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, you should be gentle when you sit down, dignified and steady when you get up, and you can't rattle tables and chairs and create an embarrassing atmosphere. No matter what kind of sitting posture, the upper body should be kept straight, just like the ancients said, "sitting like a clock." If you insist on this, no matter how you change your posture, it will be beautiful and natural.