What should I do if I call 12345 or don't handle it?

"12345, I have something to ask the government" is a very popular phrase when 12345 was first introduced, but I believe you are not clear about its wonderful use. Let Mr. Dakun explain it in detail for you, which can help you protect your legitimate rights and interests more effectively.

The first thing to know is what 12345 can be used for.

12345 service hotline is generally used for the following points:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

First, how to express your demands.

First of all, calm yourself down before making this call. Think about when we usually make this call. It must be very angry. When we are angry, we call it. When our heads are hot, what we say is not so clear. After talking for a long time, people didn't understand us. This is why the telephone is useless. When you calm down, think about what you want and what your demands are, and then make this call, so that you can better communicate with them and express your demands. So about what to say, if you are a local, you can add "I grew up here, this is the first time I have encountered such a thing." I'm really a little disappointed. I want to report XXX foreigners by real name, which can increase my yearning for this city. I hope the government can deal with this problem as soon as possible. And generally speaking, I am a million-fan blogger, and I really don't want to discredit the city. I hope that the government departments will speed up the process.

Second, often call to urge.

Don't think it's over after the phone call. Remember to call 12345 at any time to ask how your things are going. Sometimes the staff below want to take care of it, but they have no right, while the people with power above don't want to take care of trouble, which leads to the accumulation of many things. We must always call to supervise. If you find no progress after three reminders, please call the complaint telephone number of the Ministry of Industry and Information Technology (0 10- 12300) or go to the website of the Ministry of Industry and Information Technology to complain.

Third, if it is 12345, protect rights anyway.

To master the evidence, we must first master the evidence of reporting complaints, and prepare more copies, which can be used when defending rights. If there are other people who have the same demands, everyone can unite, react to the problem together and force the other party to solve the problem;

Expose the other party's illegal acts and omissions one by one through media exposure methods such as the Internet and news media, and exert public pressure on the other party and the competent authorities;