My girlfriend doesn't like the gold necklace style I bought at Chow Tai Fook. I wonder if I can return it?

Within seven days from the date of receiving the goods, the buyer can initiate a seven-day unreasonable return application; ? Product quality problems can be returned within 15 days.

According to Article 25 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if an operator sells goods through the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt, without giving reasons.

Please contact Chow Tai Fook Customer Service for specific return procedures.

According to Article 31 of the Interim Measures for the Seven-day Return of Goods Purchased on the Internet for No Reason, if the seller of online goods violates these measures and has any of the following circumstances, he shall be punished in accordance with Item (8) of Paragraph 1 of Article 56 of the Consumer Protection Law:

(1) Refusing to return the goods without the confirmation of the consumer at the time of purchase, or refusing to return the goods on the grounds that there is no reason to return the goods for seven days, or refusing to return the goods on the grounds that the consumers have unpacked and inspected them;

(2) Failing to go through the return formalities for more than fifteen days from the date of receiving the consumer's request for return, or failing to provide the consumer with a true and accurate return address, return contact person and other effective contact information, which prevents the consumer from going through the return formalities;

(3) Failing to return the paid commodity price to the consumer for more than fifteen days from the date of receiving the return.

Article 32 If an online trading platform provider violates the provisions of Article 22 of these Measures, it fails to clearly state the seven-day unreasonable return rule and related supporting systems in a prominent position on its platform, or fails to technically ensure that consumers can read and save it conveniently and completely, it shall be given a warning and ordered to make corrections; Those who refuse to make corrections shall be fined 1 10,000 yuan but not more than 30,000 yuan.

Article 33 If a seller of online goods violates the provisions of Article 25 of these Measures, sells goods that cannot be completely restored to their original state without justifiable reasons, fails to clearly indicate the actual state of the goods in a conspicuous way, and violates other laws and administrative regulations, he shall be punished in accordance with the provisions of relevant laws and administrative regulations;

If there are no provisions in laws and administrative regulations, it shall be given a warning, ordered to make corrections, and fined 1 10,000 yuan but not more than 30,000 yuan.

Article 34 If the provider of online trading platform refuses to assist the administrative department for industry and commerce in taking measures and investigating suspected illegal acts, it shall be given a warning and ordered to make corrections; Refuses to correct, a fine of thirty thousand yuan.

Extended data:

The State Administration for Industry and Commerce issued the Interim Measures for seven days' unreasonable return of goods purchased online, and sellers of online goods should fulfill their obligation of seven days' unreasonable return according to law. It is also clearly stipulated that "no reason to return goods within seven days" does not apply to goods with large depreciation value once activated.

The "Interim Measures" pointed out that the seven-day unreasonable return rule does not apply to the following goods: goods customized by consumers; Fresh perishable goods; Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online; Deliver newspapers and periodicals.

In addition, the seven-day unreasonable return rule does not apply to the following goods confirmed by consumers at the time of purchase: goods that are easy to affect personal safety or life and health after unpacking, or goods that are easy to change the quality of goods after unpacking; Once activated or tried, the value of goods is derogatory; Goods near the expiration date and defective goods that have been clearly stated at the time of sale.

Beijing Youth Daily reporters consulted a number of e-commerce websites and found that at present, most of these websites are marked with "7 days no reason to return", and some even extended to 30 days. After-sales customer service also said that it can be returned without affecting secondary sales.

However, in the process of returning goods, most consumers need to pay the freight themselves, and individual e-commerce companies will compensate the freight of the return order. In addition, some special offers do not enjoy the 7-day unreasonable return service, and the special offers required by each website are different.

For the freight policy generated by the return, each e-commerce company is different. For example, in Taobao and Tmall Mall, only consumers who have purchased freight insurance can enjoy certain freight compensation.

When buying self-operated goods in JD.COM Mall, only diamond members and PLUS members enjoy free shipping, and other users need to pay the return shipping fee; However, e-commerce companies such as Vipshop and Beibei.com will provide some subsidies to users after returning the goods. For example, Vipshop will subsidize 1000 unique coins worth 10 yuan, and Beibei.com will subsidize 8 yuan cash coupons.

Baidu Encyclopedia-Interim Measures for Seven-day Unreasonable Return of Online Shopping Goods

Baidu Encyclopedia-People's Republic of China (PRC) Consumer Rights Protection Law