Personal monthly logistics work summary

5 essays on personal summary of logistics work every month.

Every day is precious. After this period of hard work, we must have accumulated a lot of experience and lessons. It is better to make a summary to analyze and summarize our past work. The following is my personal summary of monthly logistics work, welcome to read!

Personal summary of monthly logistics work: model essay 1 this month ends in a hurry. I stayed in _ _ logistics company for another month, which is the most growing month since I worked. I can't do without the guidance and help of the company leaders and the experience of my colleagues. I've worked hard enough myself. I never regard this job as a way to make money, and earrings as a process to exercise and improve myself. Therefore, I cherish every day of working in _ _ logistics company, and there is no end to learning. I am good at learning things around me. I will never be complacent after reaching a certain height, but I think it is enough, which can reflect the correct working attitude of a logistics customer service staff in me. At this year's summary meeting, I was also awarded the title of customer service staff benchmark by the leader. I'm honored. Next, let me talk about some summaries of my work this month:

First, keep learning and improve yourself.

The reason why I can have such excellent performance in this month's work and get such high evaluation from the leaders is directly related to my strong interest in learning. I will take an active part in every training the company gives us and never miss it, because I know that the teacher in charge of training is definitely the best in the industry. As long as I can learn something from them more or less, I will earn it, which is no different from someone holding a pointer to urge you to go to school. Now that I am working, if I don't learn anything, I will stay where I am until I am replaced by someone better than you. And now it's so cruel Moreover, you can't just study your own customer service work. We should learn all about logistics extensively, so that we can better answer customers' questions and provide them with better services.

Second, correct work attitude and recognize work responsibilities.

What is the purpose of our customer service? We are the transit point of the whole logistics company and the communication bridge between the company and customers. Everything we say must be carefully thought through our brains, and we must never allow ourselves to make any mistakes, otherwise the losses you bring will be huge. Our job is to accept orders, accurately inform the target customers of logistics information, ensure that the goods arrive at the designated place, and be ready to deal with customers' questions, complaints and information feedback at any time.

We attach great importance to this link in the whole logistics distribution process and resolutely put an end to any individualism. There is no point in forcibly communicating and mediating with customers when problems cannot be solved. As a customer service staff, you should always know that you are not working alone, standardize your language and not bring any inconvenience to customers. We are the personnel who guarantee and cooperate with the normal work of all departments of the company. If there is serious individualism, you are eager to prove yourself and over-express your behavior, you must resolutely resist it. Always know what your job responsibilities are.

I won't be satisfied with my present performance. I will make more progress and work harder in the next month, and strive to bring more benefits and convenience to the company. This is my goal for next month.

Personal summary of monthly logistics work model essay February is a month in which the company has been developing steadily. At the same time, under the leadership of the leadership, we have carried out lean management and strictly controlled costs, which is also a month of continuous progress and growth. The summary report on the work of this department and my logistics specialist for _ _ months is as follows:

1. Reasonably integrate the company's internal delivery plan and choose the appropriate transportation mode.

At present, domestic logistics companies are not very mature, many prices are not standardized, and it is necessary to shop around. Ask the logistics company in detail about their price, service, handling problems and other information, and write it into the transportation contract.

As a logistics specialist, you can't just find a logistics company to deliver the goods. Instead, we should consider from many aspects, reduce transportation costs and improve the transportation efficiency of enterprises.

Every day, the company delivers goods to all parts of the country. Different customers have different goods, different modes of transportation and logistics companies, and different freight rates. Therefore, as a logistics specialist, we should first integrate the company's internal delivery plan, grasp the general direction of transportation, make a transportation delivery plan, determine the mode of transportation according to business requirements, and then find a special line or a logistics company with regional advantages to quote.

Only when the workshop can deliver the goods on time can the transportation time be carried out as agreed. Therefore, as logistics specialists, merchandisers and workshop leaders must confirm the accurate delivery time. If there is any abnormality in production, coordinate with logistics company and guests in time.

The smooth loading of goods does not mean that they can be delivered to customers smoothly, and logistics specialists need to track them in time. Where the goods are and when they are expected to arrive, you can inform the guests and business in advance. If the delivery is delayed due to weather or natural disasters, the logistics specialist can explain and inform the guests of the estimated arrival time in advance, and also report to the relevant personnel of the company to avoid unnecessary tension and worry.

2. Support the work of other departments and handle related business.

In order to ensure the normal operation of other departments of the company, this department or I try my best to complete all kinds of work that other departments can't or can't complete. For example, last month, I assembled and repaired computers for the company more than 30 times, and the printer was repaired many times. In addition, I also participated in trade union affairs, drafted a certain number of documents, and participated in organizing some activities. Because these are not the business of this department, I won't go into details here.

3. Take learning as an opportunity.

1) Strengthen the self-training of department personnel's knowledge and skills.

Because the company's business is not saturated, employees in this department often use their spare time for self-training and self-improvement to reserve strength for the company's future development.

2) Improve the service awareness and safety awareness of department personnel.

While emphasizing the creation of more benefits, this department must ensure the service quality and safe operation, and require its personnel not only to save costs, but also to provide services and guarantees for business departments and customers, and support business departments to create more benefits. Conscientiously implement the policy of safety first, prevention first and comprehensive management. In the past month, there have been no complaints and no safety accidents in this department.

3) Improve the department management system.

According to the opinions of the leaders, modify the management system. On the basis of keeping the original process unchanged, financial supervision and other provisions have been added to further standardize the warehousing process.

Finally, in the next month, I will continue to serve my colleagues and ensure that everyone can devote themselves to their main business.

Personal summary of monthly logistics work 3 In the 20th month, the logistics management department was formally established, and the employees of this department will take part in _ _ _ related work in the planning department for closing and handover, and then focus on _ _ _ construction related matters. With the guidance and help of leaders and colleagues at all levels, the Logistics Department closely focuses on the annual work goal, takes the construction of logistics parks as the key breakthrough, overcomes the difficulties of lack of personnel and experience, and makes continuous progress through continuous learning and positive thinking. The work of this department in the first month after its formal establishment is summarized as follows:

I. Summary of work

This work began last quarter, but on the one hand, due to the rapid integration and development of the Group's logistics resources, a large amount of information is constantly updated, on the other hand, due to the lack of investigation experience, the report has been revised and improved many times. The main work of this quarter is:

(1) Inquire about the national trailer transport pilot. For information about this project, please consult _ _ _ _.

(2) Know the airline and carrier information of _ _ _ _ _ _ _ _

(3) Ask _ _ _ _ about the bulk cargo in the container, specific operation methods and important cargo types.

(4) For information about terminal production business, please consult the production business department of the Group.

(5) Further improve the research report, form phased results, and list the unresolved problems and the work that needs to be followed up in the next step.

Second, the problems existing in the work

Advancing in groping and believing in the unknown also exposes some problems, mainly including:

1, in the process of theoretical study and information collection, we should strengthen the discrimination and sensitivity of these theories and information.

2. It is necessary to strengthen contact with other business-related units in the group and communicate information in a timely manner.

3. Under the present situation of departmental staffing, it is necessary to improve everyone's ability to work independently.

Third, the focus of work in the next quarter

Summarizing the work of the logistics department in the first quarter, most of the work time was spent on the preparatory work for the development and construction of the logistics park. At present, the development of the logistics park is ready to carry out substantive work, and the next step should focus on the following work:

1. Cooperate with the War Development Department of the joint-stock company to do a good job in bidding for the fourth-party logistics service providers. After determining the consulting company, fully cooperate with the consulting company to do a good job in market research, project positioning, functional planning, marketing and promotion of Zhuhai Port Logistics Park.

2. Cooperate with _ _ _ to always solve related problems in the project.

Personal summary of logistics monthly work model essay 4 Time flies. In a blink of an eye, I have been in _ _ company for a month. Looking back on the past month, I am not only deeply touched, but now I will summarize my work in the past month as follows:

Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service, and have relatively improved in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility. Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion.

Finally, regular or irregular internal and external training. The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

In May, with the great attention and full support of the company's leaders, the logistics operation center earnestly implemented the company's integrated implementation plan, refined the overall management, continuously improved the professional quality and service quality of drivers and managers, and paid close attention to market trends; Strive to expand the scale of business; Carefully seek new industrial breakthroughs; Effectively implement the project performance reward system; Effectively improve the working environment of employees. All the staff worked with one heart and one mind to ensure the steady development of the company's main business, gained something from the exploration of industrial diversification, and exceeded the target and task of the working year. The work summary and work plan report for the current month are as follows:

I. Completion of key performance indicators

Over the past month, the logistics operation center has been adhering to the work style of "brainstorming, getting more for more work", overcoming many difficulties, opening up marketing channels, strictly controlling internal and external costs, ensuring profitability, and achieving revenue of 12 14535.28 yuan, up 50.99% year-on-year, and achieving a total progress of 51.68. Successfully completed the revenue and profit targets issued by the company, and achieved the goal of "half time, half income and half profit".

Second, the main work situation

1. The existing business has developed steadily.

_ The income from project completion is 432,076.9 yuan, accounting for 35.58% of the total income. At present, the income from this business accounts for a relatively large proportion. While ensuring the steady development of this business, we will strive to expand the corresponding market. At present, the branch has reached a preliminary intention agreement with Zhaotong _ Company _ Logistics Center on _ _ distribution project. At present, the preliminary work such as line survey, retail point layout and distribution line design has been completed.

2. Change the marketing strategy

_ The income is 777,837.38 yuan, accounting for 64.04% of the total income; _ The income of the business department is 2,896 yuan; _ Revenue of Sales Department 1725 yuan. Degree, the logistics operation center conscientiously implement the company's leadership policy, namely: the company's leadership leads the department team to develop the big customer market, so that drivers can find customers in the process of transportation and distribution; Mobilize company employees to use their own information sources to develop customers, "three-pronged" marketing strategy. At present, there are _, _, _, _ and other big customers led by company leaders and successfully conquered. Customers developed by employees of the company are _, _, etc. Earnestly implement the reward policy issued by the company's leaders, mobilize the employees' intentions, and make the company's development reach a new level.

3. Committed to developing new logistics business.

Company leaders lead relevant departments to the market and strive to develop supply chain finance business, involving steel market, mineral products market, tobacco and alcohol market, etc. At present, they have been in contact with the steel market attentively, and customers have clear loan intentions, hoping to get business guidance from the company.

4. Development of international logistics business

After many efforts, the company leaders are looking for customers who are developing abroad in _ District. At present, the company's leaders are discussing the development of two-way transit lines outside the province and abroad through geographical advantages (bordering _, _, _), and the current target customers for development are only foreign trade.

Third, the next work plan

Conscientiously implement the general line of _ company's "transformation and efficiency improvement", clarify the development ideas, develop from traditional logistics to modern logistics, finely manage personnel and equipment, save costs and market with heart.

In view of this development idea, the logistics operation center has the following thoughts on the future development:

1, combined with logistics information integrated management platform, refined management, cost saving and benefit expansion.

2. Maintain existing cooperative customers, improve the professional quality and professional ethics of all employees in the department, and advocate "excellent service and severe punishment for inferior quality".

3. Continue to develop from traditional logistics to modern logistics, and develop corresponding modern logistics projects and target customers.

4. Continue to implement the "three-pronged" marketing strategy put forward by the company leaders, explore the market and bravely climb the peak.